PROFESSIONAL SUMMARY:

• Over 5 years of experience in It industry with Salesforce Sales and Service Cloud customizations in line with business, functional and performance requirements.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Good development experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers).
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to teh functional needs.
• Business process understanding to configure complex product hierarchy need to setup Apttus CPQ implementation.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Actions and Approval Workflow.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal and customer portal.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experience inmigrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand and Cast Iron.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Batch Apex, Apex Web Service, Partner WSDL & Enterprise WSDL, web Services API and custom user interfaces using HTML.
• Ability to write complex SOQL, SOSL queries across multiple objects within teh SFDC database.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in teh technology arena.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Salesforce Lightning, Apptus CPQ, Lightning Web Components.

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: Apex, Java, SOQL, SOSL, EJB

Web Technologies: HTML, XML, CSS, JavaScript JSP, WSDL.

Database: Oracle, SQL Database.

IDE: Eclipse, Visual Studio.

Platform: Windows, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Salesforce Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked on CRM Platform environment of SFDC Sales Cloud and Service Cloud modules.
• Developed APEX triggers, Apex classes for various functional needs in teh application.
• Implemented Apex classes & Triggers as per teh needs of teh application.
• Created Batch Apex classes and scheduled Batch jobs.
• Developed APEX Classes and Triggers to calculate teh compensations and incentives for client's suppliers and employees at various levels of hierarchy.
• Created Server APEX Controller for Salesforce Lightning. Added Lightning Component to Lighting Pages and Record Pages.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Involved in CPQ (Configure, Price& Quote) design and mapped to teh Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Created CPQ process using Apptus CPQ and CLM AppExchange tool in Quote.
• Used SOQL& SOSL for data manipulation needs of teh application using platform database objects.
• Worked with various Salesforce.com standard objects like Users, Contacts, Case, Account and Opportunity.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created Page layouts, search layouts to organize fields, custom links, related lists, and other components.
• Implemented Email-to-Case, Web-to-Case and Page Layouts for manual case entry for entering customer's cases in Cases Tab.
• Created users, hierarchical roles, profiles, security controls and new fields as required.
• Deployed teh Custom objects, Custom tabs, validation rules, and Workflow Rules and Page layouts to suit to teh needs of teh application.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Provided Data Reports and Dashboards to Compliance and Security ensuring dat data and roles are properly defined and transparent.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Interacted with client and produced all teh reporting needed on a daily, weekly and monthly basis.
• Developed Lightning web Components using Aura Component Framework for developing single page applications and mobile devices.

Environment: Salesforce, APEX, Triggers, Salesfore Lightning, Apptus CPQ, APEX Controllers, Visualforce Pages, HTML, CSS, JavaScript, Custom Objects, Reports, Workflow Rules, Emails, Data Loader, Dashboards, Web-Service API, Sales Cloud, Service Cloud, Eclipse, Force.com, Windows.

Confidential, West Trenton, NJ

Salesforce Consultant

Responsibilities:

• Involved in Salesforce.com setup activities and customized teh apps to match teh functional needs of teh organization.
• Designed, and developed ApexClasses, Controller Classes, extensions and ApexTriggers for various functional needs in teh application.
• Developed and Customized User interface in Salesforce.com using Visualforce,Apexcontrollers andForce.com IDE.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to teh functional needs.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Upgraded APTTUS CPQ to latest APTTUS version and fixed teh issues with teh upgrade.
• Designed and build custom applications usingForce.com and Visualforce.com.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud & App-exchange applications.
• Worked on Eclipse IDE withForce.com Plug-in for writing business logic inApexprogramming language.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects.
• Involved indatamapping andmigrationof data from legacy systems to Salesforce.com Objects and fields.Work on complexdata migration projects usingData Loader tool.
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Used Salesforce Lightning combines teh new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Developed Cast Iron orchestrations dat are used to synchronize data between Salesforce.com and web service endpoints.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Worked with SOQL and SOSL queries with Governor Limitations to store and download teh data from Salesforce.com platform database.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and Triggers.
• Communicating regularly with teh SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Developed Lightning web Components using Aura Component Framework for developing single page applications and mobile devices.

Environment: Salesforce.com, Salesforce Lightning, Apptus CPQ, Apex (Classes, Controllers, Triggers), Visualforce Pages, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Dash Boards, Data Loader, Custom Objects, Tabs, Accounts, Leads Emails, Eclipse IDE and Windows.

Confidential, Bloomington, IL

Salesforce Developer

Responsibilities:

• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Designed, developed and deployedApexClasses, Apex Controller and Extension Classes to support Visualforce pages development, Test Classes for Unit testing andApexTriggers for various functional needs in teh application.
• Developed Apex classes, Apex triggers and Controller classes for various functional needs in teh application.
• Designed and developed Triggers,apexclasses and Test classes for teh integration module specific to business requirement.
• Developed complex reports anddashboardsusing HTML, PDF, Apex, Visualforce page and mail merge.
• Created Custom Objects, defined lookup and master-detail relationships on teh objects, and created junction objects to establish many-to-many relationship among objects.
• Involved in Migrating data from legacy systems usingApexData Loader.
• Developed Apex classes and triggers on Force.com. Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in teh Eclipse development environment.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Integrated Salesforce with legacy systems usingApex Web services and outbound messaging.
• Customized teh entire Salesforce.com applications to incorporate teh business requirements, which involved creating Web Forms and processing teh data inSFDCwith teh extensive usage of Web services API.
• Actively involved in design and development of customSalesforce CRMsolution to service.
• Created and used Email templates in HTML and Visualforce.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Worked on integrating REST API using callouts framework inSFDC.
• Usedagilemethodology of daily stand ups, story pointing, and sprint planning.

Environment: Salesforce.com, Apex Classes, Apex Controllers, Apex Triggers, Visualforce Pages, Force.com, Lightning, SOSL, SOQL, Eclipse IDE, Service Cloud, Sales Cloud, Cast Iron, Data Migration, Data Loader, Roles, Pick Lists, Workflows, Emails, agile and Windows.

Confidential

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to teh needs of teh application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in teh application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Developed dynamic Salesforce.com Visualforce pages using APEX and AJAX tool kit.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed and developed Service cloud and integration
• Used Data Loader to transfer teh data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Created profiles and implemented Object and field level security to hide critical information on teh profile users.
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Migrated data from external resources and performed insert, delete, upsert, export operations on millions of records using Apex Data Loader.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a Sales tool and configured various Reports and for different user profiles based on teh need in teh organization.
• Participated in teh training sessions provided by teh Salesforce team.

Environment: Saleforce.com, APEX, Service Cloud, Visualforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script and Windows.