SUMMARY

• A competent individual with 8+ years of robust IT Experience skilled in configuration, implementation, administration and maintaining overall Salesforce platform & with a strong drive to maintain cutting edge technical skills and interpersonal skills.
• Proficient with entire Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Experienced in SalesForce.com Apex classes, Apex triggers Integration, Visual force pages, force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Proficient in teh process of implementing improvements and new functionality in Salesforce applications
• Hands on experience in creating Visual Force pages and other custom components for salesforce.
• Rich experience in Developing and Maintaining of Salesforce Orgs and Custom User Interface using Lightning Application, Web Services and APEX.
• Proficient in working with sales cloud, service cloud, marketing cloud, community cloud & commerce cloud.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex.
• Involved in setting up Jenkins Master for teh entire team as a CI tool as part of Continuous development and deployment process along with experience in other associated salesforce tools likeGitHub, Agile Accelerator, Copado, Salesforce DX, Aurora etc.
• Hands-on experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code, S-Controls, and visual force pages.
• Used SOQL&SOSL with consideration to Governor Limits, data migration and custom developments for data manipulation needs of teh application using platform database objects.
• Experience working in different environments like Production Org, Sandbox, developer sandbox, etc.
• Hands-on experience using Experience with data migrations utilizing teh Salesforce.com data loader.
• Hands on experience in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Used Force.com Web services API & REST API’s for implementing web services in teh application for access to data from different users.
• Experienced on working with Confluence and Jira for team Collaboration, tracing teh user stories and tasks assigned required for teh Project
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Hands on experiencein Administration setup like manage Users, Security Controls and Data Management.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Experience in using Salesforce.com Administration and Creating Roles, Profiles, and Integration of custom and commerce activities with Salesforce web services.
• Hands-on experience in designing of custom objects, custom fields, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience with data migration and updates through Data Loader in Salesforce.com.
• Strong knowledge of sales, marketing, service, and support automation.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Versatile team player with excellent analytical, presentation and inter-personal skills.

TECHNICAL SKILLS

Sales force Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Web Services, Visual Force Pages/Components, Case Management Automation, AJAX, Workflow & Approvals, Dashboards, Lightning component Framework, SOQL, SOSL.

ETL/Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Informatica On Demand, Force.com Data Loader, Connect for Outlook, Force.com Explorer and Force.com Workbench, Jenkins, Jira, Copado, Aurora.

Programming: Java, C, C++, HTML, DHTML, XML, Perl

Data Analysis: Excel 2010, SAS Enterprise Miner, SAS SQL

Databases: Microsoft SQL Server 2000/2005/ 2008, MS Access, Oracle 8i/ 9i/ 10g/ 11g and MySQL

Web Design Tools: Visual Studio 2008/2005/2003, Adobe Photoshop, MS Office.

Net Networking: TCP/IP, Firewalls, Network Programming

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr. Salesforce Developer

Responsibilities:

• Currently working in agile methodology and experience in working in complete SDLC (Software development Lifecycle) on various enterprise-level project.
• Working on migration of teh salesforce Org from salesforce classic to salesforce Lightening using SOAP, REST API’S.
• Has in depth Knowledge and understanding ofCRM business processeslikeForecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).Created Lightning web Components using teh HTML elements and modern JavaScript. Created many Lightning Components and server-side controllers to meet teh business requirements.
• Administrated and monitored teh company's Salesforce sales cloud application by creating teh workflows for automated lead routing, lead escalation and email alert.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Experience in assisting in troubleshooting deployment issues required to support teh Dev, QA, UAT deployments and Production & experience in participating in QA & UAT Testing.
• Extensive experience on S controls, Visualforce pages and Page layouts according to teh Business requirements.
• Develop, test, and deploy custom functionalities on teh Salesforce Platform through Visual Studio Code, developer console, Git and Bitbucket
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Utilized data loader for bulk import & export of data in force.com platform.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers,Visual force, Force.com, Migration Tool.
• Working on Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on teh objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Worked on Salesforce.com Application to Setup activities and customized teh apps to match teh functional needs of teh organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on teh need in teh organization.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured teh Permissions based on teh Organization hierarchy requirements.
• Worked on supporting tickets in teh following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Experience in data analysis services, data flow diagramming and data modeling.
• Inserted and Updated data using data Loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool

Confidential, San Diego, CA

Salesforce Developer

Responsibilities:

• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers & Visualforce pages to develop custom business logic.
• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality.
• Conducted JAD sessions with teh management, different 3rd party vendors, users, and commercial and other stakeholders for open and pending issues to develop specifications.
• Used detailed knowledge of application features and functions to assess teh scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on teh need in teh organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Used Data migration tools and de-duplication.
• Experienced in Unit Testing, for teh customizations and developments done during teh project.
• Extracted teh data from Salesforce.com application into teh external databases (Oracle 10g) for generating large data reports using teh Informatics on Demand.
• Involved in teh Data Transformation and Data Cleansing activities while transferring teh data to teh external system using Informatics on Demand.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled teh support cases with teh help Salesforce.com support.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as teh middleware.
• Developed teh messaging adapters to be used with TIBCO/RV for communication between different components.
• Integration Tools TIBCO Enterprise Service Bus, Informatica, Siperia Hub for Customer and product Master Data, Dell Boomi Atmosphere.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Visualforce Pages.

Confidential, Ashburn, VA

Salesforce Developer

Responsibilities

• Perform detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) in response to business needs.
• Involved in creation of custom fields, field dependencies, tabs, applications, home page components.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Involved in implementing Aggregate Spend Management System in Salesforce.com to keep track of sales representative’s promotional activities and expenditures.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce and controlled teh content in these templates using Components and controller class.
• Created reports and dashboards.
• Integrated teh Web Services for extracting teh data from external systems.
• Created teh SIT test plans and involved in SIT testing and coordinated for UAT testing & QA .
• Involved in Unit Testing, for teh customizations and developments done during teh project.
• Extracted teh Data from teh external tool to Salesforce.com Application using Calix customized tool.
• Involved in documentation review cycles for teh project and assign review tasks to teh project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment:Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, HTML, Java Script, Oracle 11g, Windows XP

Confidential

Salesforce Admin/Developer

Responsibilities:

• Worked on translating and documentation of business requirements into functional requirements.
• Involved in Solution Packages of teh Integration by interacting with team members and splitting out with many possible solutions for use cases.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Created and deployed Custom Reports and Dashboards for sales orders, Sales Invoices, Customer Ledger etc.
• Developed Custom Objects, Custom reports and configured teh Analytical Snapshots to dump teh data on a regular basis for teh sales performance and lead generation statics.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to teh custom objects.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.
• Created email templates and inbound emails using Visualforce for teh clients and customers.
• Used SOQL to select teh data from platform database.
• Created Custom Buttons and links to mass update and mass delete teh records and invoke Visual force pages as per requirements.
• Worked with Salesforce.com technical support team on a regular basis to resolve issues.

Environment:Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, HTML, Java Script, Windows XP.

Confidential

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed teh roles of Salesforce.com Developer and Administrator in teh organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed teh solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to teh needs of teh application.
• Integrated with MARKETO to allow automation and measuring of demand generation campaigns that generates more high quality sales Leads.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented Email-to-Case using XML. Converted teh E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Marketo, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.