SUMMARY

• About 10 Years of experience in Salesforce.com platform, implementation with an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of Software Development in CRM Application Development, Database, Data Modeling and Java developing.
• SFDC Lightening Component Experience using JavaScript and APEX.
• Worked as Release Manager by improving release process that met the needs of the business and created metrics to drive continuous improvements.
• Strong experience as Business Systems Analyst CRM - Salesforce, sales & marketing automation, requirement gathering, gap analysis and change management.
• Expertise in identifying, developing and documenting Business and Functional Requirements Specifications (BRS) and (FRS), User Requirements Specification (URS), System Requirements Specifications (SRS), nonfunctional requirements, and Supplementary Specifications.
• Performed end to end Salesforce configuration based on client requirements and involved in implementation of Salesforce CRM modules.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes using Agile Methodology.
• Proficiency in developing CRM solutions for Marketing, Sales, and Service organizations. I bring a strong work ethic, an "Everything is Possible" attitude and a strong desire to grow and expand my Skills, not just within Salesforce but in other Applications.

• Expert at Salesforce.com Administration.
• Strong Analytical skills and ability to determine Business Requirements
• Ability to multi-task and balance projects across multiple departments.
• Data Analysis & Manipulation.
• Custom Reports / Dashboards
• Workflows & Assignment Rules.
• Roles / Profiles / Hierarchy / Sharing Rules.
• Development and delivery of training to all levels of a company.

TECHNICAL SKILLS

Programming: SQL, JAVA, Java Script

Operating Systems: Sun UNIX, Windows 2000, Windows NT, Linux

CRM Applications: Salesforce.com

SDLC Methodologies: Agile and Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Seattle WA

Salesforce CPQ Solution Architect

Responsibilities:

• Driven discovery sessions with Confidential Digital Aviation stake holders to gather business requirement.
• Designed To-Be process and propose to be Business Process Model (BPM) for a proposed functionality.
• Involved in planning and maintained offshore team to meet delivery deadlines.
• Communicated with Salesforce Professional Services on the solution approach to verify that the Implementation is moving on right path.
• Was appreciated in Confidential ’s Appreciation week for taking Sprint1&2 on success path.
• Designed and solution of complex Boeings Digital Aviation & Professional Training Services departments.
• Solution complex pricing to ease
• Deep knowledge of Quote to Cash process
• Designed Bundle Product solution, Subscription, Renewals Process, Advanced Approvals, Product Rules, Price Rule and Quote Plugin Calculator(to perform aggregation of quantities based on Aircraft Major/Minor Models.
• Designed & Solution Discount Approval Process by Using Advanced Approvals by enabling Approval Conditions at Quote Header and Quote Line Level
• Worked on Smart Approvals for any Approval Emails that get rejected.
• Configured Approval, Rejection, Initiation Email Templates.
• Defined billing schedules. Billing Frequency, Billing Schedules, Billing Treatments
• Strong analytical approach to business processes with an emphasis on cross functional inter dependencies
• Good knowledge on Guided Selling

Confidential, Tustin CA

Salesforce CPQ Solution Architect

Responsibilities:

• Driven discovery session with BA/PO/SME for gathering business requirement, design as is process and propose to be Business Process Model (BPM) for a proposed functionality.
• Deep knowledge of Quote to Cash process
• Worked on Advanced Approvals for net payment term changes and discounting approval process
• Worked on Smart Approvals for any Approval Emails that get rejected.
• Configured Approval, Rejection, Initiation Email Templates.
• Defined billing schedules. Billing Frequency, Billing Schedules, Billing Treatments
• Strong analytical approach to business processes with an emphasis on cross functional inter dependencies
• Good knowledge on Guided Selling
• Closely work with Scrum Master/Product Owner for user stories creation and backlog reconciliation.
• Attended daily scrum, sprint planning retrospective meeting and followed the agile scrum practice.
• Configured CPQ application on SFDC platform (Quote configuration, Product setup, pricing setup, Deal Guidance, workflow and approval etc).
• Designed & Deployed Pricing rules, uplifts, discount schedules, block and volume pricing, Multi-Dimensional quoting. Advanced Approvals, Approval Chains, Parallel Approvals.
• Quote template configurations, Template content & sections, line item columns & quote terms.
• Contract creation, amendments & renewals.
• Worked on Contracts and Amendments to help customer needs.
• Development of Marketing, Sales and Partner community cloud for IBM Apttus Q2C for SaaS market worldwide.
• Use of Aura Framework to builds apps and custom build lightning component to make the classic Apttus functionality working in partner community lightning.
• Use of Lightning designs system to build rich enterprise experience and custom application.
• Perform customization of accounts, Contract, Opportunities, and Products, quote, Price list, Asset line items, attachment and custom object.
• Create Relationships, Formula fields, validation rules, page layout, Search layout, Record typed, custom button, list views, dependent pick list etc. to meet the business need.
• Involves in uploading data through data loader, change set, approval process etc. Demonstrated the developed Application to Financials team on the usage and Account mappings.

Confidential, Grand Terrace CA

Salesforce CPQ Lead

Responsibilities:

• Participated in requirements gathering sessions, delivered functional requirements specification.
• Collaborated with project managers, business users and vendors and defined requirements.
• Drove various process improvements that reduced the number of emergency releases, lowered risk and maintained quality functionality and delivery time through traditional SDLS, Waterfall and Agile Scrum
• Managed release management to plan and manage releases into multiple environments with traceability and visibility removing extensive manual work.
• Used Ant Scripts, Changesets to migrate to PRODUCTION as part of Minor and Major releases scheduled.
• Used Flowsum Release Management tool for consistent set of repeatable, reliable and resource-independent processes to achieve optimal business value and optimize resource utilization.
• Developed and configured various Custom Reports Types and Report Folders for different user profiles based on the need in the organization.
• Mapped their existing email Inboxes/queues into Salesforce to create cases.
• Implemented the Email to Case Service Cloud and Incentive Compensation.
• Worked closely with the Revenue and Business teams.
• Understanding of overall CPQ Processes, Experience of working with products, pricing, document generator.
• Deep understanding in building quote to cash process through guided selling on building the product bundles and their prices.
• Develop and maintain KB of current Steelbrick’s CPQ with PSG Salesforce instance
• Identify gaps and pain points of current business processes, partner with business units to design and develop scalable CPQ solutions
• Worked on Process builder and Approval Rules to accomplish the logic.
• There were totally 64 custom fields created with dependencies.
• Created Workflows/Validation Rules/Case Assignment Rules/Email Templates with dynamic case population fields.
• Experience in writing stored procedures, functions, triggers, DDL & DML SQL queries.
• Used SOQL and SOSL for Querying and Searching data from Salesforce platform.
• Served as Release Manager for all the projects for all Minor/Major Releases by conducting meetings and daily status.
• Used Change Sets to migrate to PROD.

Confidential, Aliso Viejo CA

Salesforce Business Analyst/ Salesforce Administrator/Release Manager

Responsibilities:

• Day to Day Administration of Salesforce.com.
• Converted Classic to Lightening Framework to fasten up the processes.
• Actively participate on cross functional teams to determine requirements and processes for larger, managed projects.
• Worked as Release Manager for all Minor and Major migrations.
• Used Ant Scripts, Change Scripts for migrations.
• Strong experience in creating Business Requirement Documents, User Stories, Use Case Diagrams, Process Flow Diagrams etc.
• Participated in requirements gathering sessions, delivered functional requirements specification.
• Developed and maintained training documents and performed end user training to help the users download and configure Salesforce for Outlook on their systems
• Front Line for all Ad-Hoc Salesforce requests from all departments.
• Established Data Standards & "Best Practices".

Confidential, Culver City CA

Salesforce Business Analyst / Salesforce Administrator

Responsibilities:

• Serve as the single point of contact for all Salesforce.com related issues. SFDC Administrator for the organization as well as all portal users.
• Worked on the executive team, establishing data standards and "Best Practices" for the organization.
• Participated in requirements gathering sessions, delivered functional requirements specification.
• Analyzed the requirements and converted the business requirements into technical requirements relating to the application.
• Worked on Opportunity Management and Renewal optimization.
• Maintain a project list of between 5 and 30 projects across multiple departments. Weekly distribution of "progress" on all projects creating transparency between stakeholders and myself.
• Handled all ad-hoc requests from users and stakeholders.
• Designed and built custom application for managing renewals of S/w licenses and improved company by 25% during the Quarter
• Successfully managing and customizing over 100 workflow rules ensuring email alerts, field updates, and associated processes are functioning properly.
• Manage and maintain "syncing" into Salesforce, data from outside applications like Oracle ERP.

Confidential, Sunnyvale CA

Sr Salesforce Administrator

Responsibilities:

• Contract position to clean up data database and develop reports & dashboards.
• Export, manipulate and upload over 20,000 records, ensuring correct data integrity.
• Built custom reports and dashboards for all POS (Point of Sale) data.
• Designed and delivered training to end-users and stakeholders (including executive level) on processes and procedures of Salesforce.com.

Confidential, CISCO, CA

Salesforce Admin / Salesforce Business Analyst

Responsibilities:

• Serve as the single point of contact for all Salesforce.com related issues, Analyst for the organization.
• Complete redesign and implementation of SFDC instance, incorporating custom objects, custom fields, custom reports and custom dashboards.
• Managed and maintained a project list of between 5 and 40 different projects across multiple departments.
• Participated in requirements gathering sessions, delivered functional requirements specification.
• Prepared and analyzed Business Requirement Document.
• Managed on average 5 ad-hoc requests a day for customization of SFDC, as well as actively participate on cross functional teams to determine requirements and processes for larger, managed projects.

Confidential, Walnut, CA

Salesforce Business Analyst

Responsibilities:

• Contract position to clean up data database and develop reports & dashboards.
• Export, manipulate and upload over 20,000 records, ensuring correct data integrity.
• Prepared and analyzed Business Requirement Document.
• Built custom reports and dashboards for all POS (Point of Sale) data.
• Designed and delivered training to end-users and stakeholders (including executive level) on processes and procedures of Salesforce.com.