SUMMARY

• Salesforce Certified developer & Admin around 10 years of IT experience in cloud computing platform (Salesforce.com CRM platform), web - based applications (PHP, HTML, JAVA SCRIPT) and web services (REST, SOAP)
• Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
• Experience in creating various Reports (summary reports, matric reports, pie charts, dashboards and graphics) and Report Folders.
• Proficiency in SFDC Administrative tasks like Creating Profiles, Permission Sets, Roles, Users, Page Layouts, Record Types, Email Services, Approval Process, Workflows, Validation Rules, and Process Builder.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in and Eclipse IDE in Sandbox and Production Environments.
• Experience in creating Custom Lightening Components.
• Experience in understanding business requirement to design the required entities like custom objects, creating the relationships and junction objects.
• Experience across various SFDC implementations with Sales Cloud, Service Cloud, Marketing, Chatter and AppExchange applications.
• Experience with Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Change Sets and Apex Web Services.
• Extensive experience in application design, customization, development, support on Salesforce.com platform and web-based application using Apex.
• Experience in Sales Cloud development, integrations and customization of the applications as per the client requirements.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
• Experience in Salesforce Shield encryption software in building trusted and secured Apps.
• Experience in Field Audit Trail and Event Monitoring in form of creating field history retention and Event Monitoring Reports.
• Experience in Data Masking in obfuscating the data and running making jobs in lower environments.
• Hands on experience in using Change sets in deploying applications from one sandbox another sandbox
• Experience in working on version control systems like GIT and used Source code management tools like Tortoise SVN, Git Bash, GitHub, Git GUI
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.
• Expert level skills in design and development of web based applications using PHP, MYSQL, HTML5, CSS, XML, Java Script, Angular JS, jQuery, AJAX .
• Experience with analysis, design, development, deployment and testing of enhancement and new work requests as per Software Development Life Cycle (SDLC) and worked with agile methodologies.
• A team player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex classes/ Controllers, Apex Triggers, Visualforce Pages, Aura Components, LWC, Validation Rules, Email Templates, Roles & Profiles, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Case Management Automation, Custom Objects, Apex Data Loader, Shield, Data Masking, Field Audit Trail

Salesforce tools: Force.com Eclipse IDE, ANT, Force.com, Data loader, Developer Console

Web Technologies: PHP, CakePHP, WordPress, HTML, DHTML, CSS, JavaScript, AJAX, jQuery, Web Services, SOAP, REST, Angular JS

Operating Systems: Windows 2000, XP and Vista, UNIX and LINUX

Database: MySQL, SOQL, SOSL

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

Salesforce Admin/Developer

Responsibilities:

• Worked on Shield, Data Masking, Field Audit trail, Apex Classes, Controllers, Page Layouts, Reports, Files, Flows, Custom Objects, Tabs, Formula Fields, Record types, Validation Rules, Work Flows, Chatter notifications, Queues, Approval Processes for automated alerts, Field updates, and Email generation.
• Designing and developing high level customized Aura components using Apex Classes, custom controllers and standard controllers.
• Implementing shield encryption on all PI/PII data, files and attachments.
• Worked on platform encryption, generating tenant key, verifying encryption statistics
• Worked on Data Masking in form of Obfuscating data the data in lower environments. Creating and running masking jobs whenever sandbox is refreshed.
• Implemented Field Audit Trail on the required objects and fields.
• Involved withSalesforce.com Premier Support and handled the support cases with the help ofsalesforce.com support.
• Interacted with Business users for analysis, requirements gathering and development.
• Analyzed business requirements, and converted to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Pre-Deployment, Deployment and Post-Deployment activities in Production.
• Deployed application from Sandbox to Production environments using Change Set
• Maintaining release notes and release plan for every release. Effectively communicating with client and team members in Knowledge Transfer sessions.
• Performed detailed analysis of technical and business requirements.
• Configured Sharing settings to specify the level of access the users must each other's data.
• CreatedWorkflow rulesand defined email alerts, related tasks, and field updates.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Components and controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Ajax, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential, Bellevue, WA

Salesforce Developer

Responsibilities:

• Worked on Apex classes and Triggers for functionality changes based on the business requirement.
• Used Visualforce Components to display alerts on the objects using Visualforce Page and controlling the alerts based on the condition’s places in the Controllers.
• Worked on data loads to insert, update, upset and delete data and custom settings.
• Created Triggers, Controllers and Custom Object to replicate Standard Object functionality on Custom object like related lists, values on fields and providing license and permission to the Users.
• Maintenance of Test classes with maximum code coverage and provide production support.
• Migrated salesforce classic to lightning and created new Lightning components and visual force pages to convert the Onclick JavaScript buttons in to Quick actions and related list buttons respectively.
• Developed Velocity templates for the various user interactive forms that triggers email to alias. Such forms largely reduced the amount of manual work involved and were highly appreciated.
• Created abstract component for all the toast messages, record type selector and events.
• Worked on generic component for the custom related list and its associated buttons, so that while we hover on that related list, we can see the records and we have an option to create a new record by clicking the new button.
• Apex classes for functionality like displaying images and text on rich text area field and simultaneously updating them on related objects based on the conditions and data load image and text on objects.
• Worked on Sales cloud, Service cloud, and Communities related to customers and partners to develop the application by meeting the requirements.
• Worked on SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created and Implemented on Approval Process for Opportunities and used field updates to update the fields based on the Process.
• Created and replaced fields, picklist and used custom settings and custom labels for using dynamic values in apex classes.
• Created Record types, Page layouts, Sharing settings, permission sets, support processes in service cloud.
• Implemented Email-to-case for automatic creation of cases for business and sent auto-response emails to customers based on the created cases.
• Used workflows to send emails to the respective members in the team roles and for some of the emails which required confirmation based on the fields and other functionality are sent using Single Email Message in the apex code.
• Worked on the process builders and written test classes for respective apex controllers and maintained the code coverage based on the company standards.
• Maintaining release notes and release plan for every release. Effectively communicating with client and team members in Knowledge Transfer sessions.
• Perform basic and extended unit tests for releases (internal and salesforce releases)

Environment: Force.com Platform, Salesforce, Avaya, Custom/Standard Objects, Custom Tabs, Controllers, Page Layouts, Service Cloud, Communities, Profiles, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Process Builders, Triggers, Apex Classes, Reports, Force.com, Email-to-case, web-to-case, Security Controls, Exceptions, Salesforce Lightning.

Confidential, Destin, FL

Salesforce Admin/Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization. Created Lead/Case Queues, Lead/Case Assignment Rules, Case Escalation Rules, Web-to-Lead & Email-to-Case.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls. Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Visualforce Pages, validation rules, Approval Processes and Auto Response Rules for automating business logic.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Extensively worked on integrating REST API using callouts framework in SFDC.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Worked on Lightning App Builder - to build Lightning pages without code.
• Worked on Community Builder - to build communities without code, using Lightning templates and components.
• Created UI Pages using lightning app builder.
• Created reusable UI components with lightning component framework.
• Involved in building reusable UI components with lightning component framework.
• Developed various Lightning Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transnational and contractual information.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Designed Implemented and deployed the Service Cloud with various custom-built Page Layouts Custom Tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Service Cloud, Sales Cloud, Developer Console, Force.com

Confidential, Duluth, GA

Salesforce Admin/Developer

Responsibilities:

• Created custom Objects, Tabs, Formula Fields, Field Dependencies, record types, page layouts Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Enabled Communities for sandbox and production for the external Business purpose.
• Designing and developing high level customized Visualforce pages using controller extensions, custom controllers and standard controllers.
• Using Eclipse IDE with Force.com plugin for developing Apex programming and customizing meta-data components.
• Analyzed business requirements, and converted to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Pre-Deployment, Deployment and Post-Deployment activities in Production.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.
• Maintaining release notes and release plan for every release. Effectively communicating with client and team members in Knowledge Transfer sessions.
• Involved withSalesforce.com Premier Support and handled the support cases with the help ofsalesforce.com support.
• Providing ongoingsalesforce.com maintenance services including periodic data cleansing, designing and developingSalesforcedeclarative functionalities.
• Interacted with Business users for analysis, requirements gathering and development.
• Performed detailed analysis of technical and business requirements.
• Configured Sharing settings to specify the level of access the users must each other's data.
• CreatedWorkflow rulesand defined email alerts, related tasks, and field updates.
• ImplementedData Loaderfor loading the data.
• Developed business documents forSalesforce.comCustom objects.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Components and controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Ajax, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Confidential

Web Developer

Responsibilities:

• Managed Salesforce application user profiles, roles, permissions, generating security tokens, validation rules.
• Used Data loader for data migrations to sales force.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created profiles and implemented object level, field level and record level security and c roles, visibility settings.
• Implemented pick lists, Dependent pick list, Lookup, Junction Objects, Master details Relationships, validation rules and Formula fields to the custom objects.
• Designed, and developed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Participated in the training sessions provided by the Salesforce team and support end users.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, JAVASCRIPT, HTML

Confidential

Web Developer

Responsibilities:

• Interacted with customer for requirement gathering
• Design and implementation of tables, MySQL statements for database operations.
• Developed new programs in accordance with the business requirements and modify existing programs and applications.
• Worked on MySQL Data Optimization to improve the performance of reports loading time.
• Worked on designing and developing the internet application usingPHP, HTML, Angular JS, JavaScript, jQuery, AJAX andCSS3.
• Involved inData Loading from SAP to MySQL
• Implemented the Custom reports with the data loaded from SAP
• Resolved production errors and deployed applications for end users
• Involved in Developing, Designing and supporting interactiveTableauDashboardreports.
• Involved inSystem testing, andbug fixing, worked with QA Team to execute the business scenarios.

Environment: PHP, MySQL, HTML, JAVA Script, SAP