SUMMARY

• Result - driven IT Professional with referable & strong software development experience with strong Object-Oriented Analysis, designing and programming technical skills and customizing Salesforce.com environments.
• 10+ years of diversely progressive experience in Information Technology, with emphasis on Business Analysis, Data Analysis and Software Development.
• Highly skilled in Salesforce.com CRM Platform as a Salesforce Administrator, from business requirements assessment to solutions as well as coordinating/leading solution design, development/configuration, and deployment across multiple teams.
• Extensive experience on Salesforce Administration, Development, Implementation, Configuration, and Support on Force.com platform.
• Working exp. in development of Communities & LEX (aura & lwc).
• Through in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements, testing, and maintenance of Multi-tier, web-based, and portals -based object-oriented enterprise applications.
• Excellent experience in delivering successful project implementations with high stakeholder satisfaction.
• Expert in Administration, Configuration, Implementation, Lightning & support experience with Salesforce platform.
• Extensive experience on the designing of custom objects, custom fields, role-based page layouts, Roles, Profiles, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Chatter on both Salesforce classic and Salesforce Lightning.
• Systematic, sensible and professionally capable of understanding & communicating the goals quickly & easily for timely delivery of work.
• Highly motivated self-starter with a strong analytical problem solving, having ability to multi-task, understand and be responsive to customer needs, work under tight deadlines and be flexible, a good listener and having strong oral and written communication skills.

TECHNICAL SKILLS

CRM: Salesforce Classic, Salesforce Lightning

Sales Cloud: Salesforce automation including Leads, Accounts, Contacts, Opportunities & Partner Portal

Service Cloud: Cases, Customer Portal, Email to Case

Configuration Skills: SFDC Standard Object Configuration Leads, Accounts, Contacts, Opportunities, Cases and Custom Object development Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Reports, Dashboards, Workflows rules & Approvals, Process Builders, User Management

Data Migration Skills & Tools: Data Analysis, Data Migration, Salesforce.com Data Loader

Programming Languages: C++, SQL, HTML

Business Modeling Tools: MS Visio, UML

Methodologies: Agile-Scrum, Acceptance Test Driven Development.

Microsoft PC applications: MS Word, MS Excel, MS PowerPoint, MS Outlook, Salesforce Agile Accelerator, Jira, Confluence.

PROFESSIONAL EXPERIENCE:

Confidential - Austin, TX

Sr. Salesforce Admin / Developer

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Updating Dev, QUA, Pre-prod environments and monthly data backups as a part of Salesforce software maintenance.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates, validation rules and assignment rules.
• Handled all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Performing Salesforce User Administration, create Page layouts, organize fields, validation rules and Automation using Process Builders.
• Created several workflows by defining rules, approval processes and related actions which include creating
• Related and time triggered tasks, email alerts, filed updates to automate the business process.

Confidential, Virginia Beach, VA

Sr. Salesforce Admin / Developer & Business Analyst

Roles & Responsibilities

• Worked together with the SalesForce.com platform leads, assisting in coordinating and administering new capabilities and requirements to meet the needs of the Sales team.
• Collaborate with key partners to draft functional & technical requirements that clearly articulate the design & configuration of needed solutions.
• Coordinate with sales, manage requests to perform data and configuration changes to support business alignment.
• Worked on Sign up and correct enrollments of new customers registering for our customer retailer platforms.
• Involved in estimation and analysis for migration from classic to lightning.
• Customize Visualforce pages to align with Salesforce new Lightning UI experience.
• Develop custom apex classes and apex triggers to meet the business requirement.
• Create, customize and deploy SF reports based on user requirements and maintaining existing report base.
• Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow and email Alerts.
• Maintain the local and remote repositories using Source Tree.
• Used best practices, diagnose and track down any functional issues to a root or functional cause, and resolve issues as needed.
• Provide knowledge and suggestions of Salesforce.com to support the implementation of the product to clients.
• Support the testers during the testing phase of the stories.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users.
• Conducted Sprint review and planning sessions for maintaining an agile environment.
• Worked with application developers to support applications and customer requests.
• Working with development team for UAT before release& Used Test director, Quick Test pro for testing different scenarios.
• Developed complex workflows and approval processes for automating business logic.

Confidential - Harrisburg, PA

Salesforce Admin & Developer

Roles & Responsibilities:

• Interact with various business team members to gather the requirements and documented the processes.
• Developed Lightning apps with design systems using App Builder and Lightning component features for the use of Desktop.
• Create and customized Visual Force pages to enhance the functionality and display information from other objects.
• Developed Lightning Pages, Lightning Actions for multiple Lightning Applications and Lightning Consoles.
• Worked on Component, actions and reports visibility on the Lightning Pages.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Managed the overall flow of Salesforce automation process and successfully enforced a smooth build and deployment through the aid of tools like Jenkins, Apache ANT migration tool.
• Kept track on all releases from Salesforce and improve business processes by using the latest features available.
• Worked on data migration and web service integration between sales systems and salesforce.
• Implemented approval processes to ensure proper authorization in the environment of Business Coaching.
• Worked on configuration and management of Salesforce instance to support business needs and growth.
• Created Documentation to assist the maintenance of salesforce and other associated applications.
• Supported the Data migration activities for the migration of the data from various business centers and business center users using Apex data loader.

Confidential, Bedminster, NJ

Salesforce Admin & Developer

Responsibilities:

• Worked as team member and performed the roles of Salesforce Admin in the organization.
• Created several reports and dashboards to provide the metrics of organization's progress.
• Ensured data integrity through the appropriate use of de-duping and data loading tools for bulk imports of data.
• Worked on supporting Salesforce integrations with other internal applications.
• Performed Unit testing and integration testing for new requirements and get the UAT from the business owner.
• Created Dupe Locker scenarios to merge the duplicate records.
• Handled data migrations and Data cleaning jobs using Demand Tool, Data Loader and MS Excel.
• Extensively worked on Service Cloud including: Service Console, Customer Portal, Case, and Case Comments.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created and worked on change requests for customizing changes and program fixes.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Used Force.com IDE Plug-in for Development and deployment changes/application on production
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed batch classes and web service callout methods for various functional needs.
• Created page layouts, search layouts to organize fields, custom links, related lists, & other components on a record detail and edit pages
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.
• Ad-hoc creation of dashboards based on reports & key performance indicators for chief executives.
• Worked on fields & relationships; page layout customization for all the standard objects.
• Customized custom objects, tabs, fields, page layout as per the business need.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used the sandbox for testing and migrated the deployment instance after testing using change sets.
• Created various Reports (Tabular, summary, matrix and joined reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Analyzed the Requirements and accordingly customize and configure the application.
• Implementation of Role Hierarchy.
• Created links in Accounts and Contacts (SFDC standard objects) that connects to LinkedIn social network which helps to pull relevant profiles by using LinkedIn widgets.
• Involved in Data Loading/Migration for Leads, Accounts, and Custom Objects using Apex Data Loader.

Confidential - Phoenix, AZ

Salesforce Consultant

Responsibilities:

• Gather all the requirements related to a process, documenting that in an easy manner and creating spike stories and related user stories and writing Acceptance Criteria for each story & to get sign off from respective business user.
• Worked on handling administrative functions including user management like setting up of roles. Profiles, permission sets and sharing rules.
• Created & customized validation rules, formula fields, workflow rules, field updates, email alerts, process builders and approval processes.
• Built customer community of the organization.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created custom report types and maintaining reports & dashboards.
• Ensured data integrity through the appropriate use of de-duping and data loading tools for bulk imports of data.
• Support Salesforce integrations with other internal applications.
• Involved in solving tickets raised by end users and support.
• Communicated project opportunities and risks to higher management.
• Maintained GCS contact Email addresses, Sales Force content and SFs solution attachments.
• Developed user documentation by documenting each phase of the project.
• Maintained the existing applications and the enhancements of internal applications used by Elemica employees.
• Worked on writing User Stories out of collected requirements based on Agile Methodology.
• Generated the functional test cases from the business requirements.
• Developed some Requirements Traceability Matrices (RTM) to trace the relationship between business and functional requirements to test cases.