PROFESSIONAL SUMMARY:

• Substantial and outstanding experience with 10+ years of IT, including 8+ years of Force.com.
• Experienced in all phases of the Software Development Life Cycle (SDLC), which involves requirement gathering, analysis, design, development, implementation, testing, deployment & enhancement of projects in Salesforce.com.
• Hands on experience in maintaining Enterprise level Salesforce.com (Sales and Service cloud & chatter) CRMs.
• Successfully led the development of many Opportunity Management and Case Management and Campaign Management customization projects using Apex, Visualforce, Lightning, Communities and LWC.
• Experience in customizing the objects, writing Apex classes, developing lightning components, triggers and data migration.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Objects, Validation Rules, Workflow rules, Process builder and Sandbox Management.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits and version change control procedures.
• Experienced in Web services like SOAP API, APEX Restful applications.
• Extensive experience in Waterfall and Agile model of software development processes.
• Experience in writing the Test Classes following the best practices.

TECHNICAL SKILLS

Development methodologies: Agile and Waterfall

Project Management: MethodologiesScrum

Integrated development environments (IDE’s): Visual Studio Code, ASDI, Developer console and Eclipse

Version control: Bitbucket, Git and Rational Team Concert (RTC).

Deployment tools: Visual Studio Code, Eclipse, Ant migration tool and change sets

Command Line: Interface (CLI)Salesforce DX

Issue and project tracking software’s: JIRA and HPQC ALM

Service management software’s: Service Now

Query languages: Salesforce object query language (SOQL)

Salesforce: object search language (SOSL)

Salesforce clouds: Service, Sales and Marketing

User Interface: Lightning component framework, Visualforce, HTML, JavaScript, and CSS

Web Services: REST (HTTP, JSON, URL and XML)

SOAP: (HTTP and XML)

ADA tools: Axe, color contrast and JAWS.

PROFESSIONAL EXPERIENCE

Confidential, Irving TX

Salesforce Technical Lead

Responsibilities

• Work closely with subject matter experts, product owners, developers, testers, business partners and project managers.
• Experienced scrum as a project management methodology with two weeks of sprint. Involved in Daily Standup Calls (DSU), User Story Grooming, Retrospective and Next Sprint Planning.
• Provided estimates for the effort required to implement the tasks. Analyzed, developed, tested, reviewed and deployed assigned User Stories and logged hours, comments and updated the status from in progress to testing in the JIRA Kanban board.
• Manage external relationships with a focus on client satisfaction, clearly communicating issues and delegating work as necessary
• Associated with salesforce personnel in designing, developing and understanding of architectural frameworks.
• Design, develop and manage complex lightning flows, data validations and object customizations.
• Design and develop integration between salesforce and other systems and third party applications.
• Provide guidance to the development team with configuration and coding activities.
• Review test scripts before they are approved by the testing team lead.
• Driving the development team through the agile delivery process to where possible achieve commitments across sprints
• Checking on best practices and ensuring that all development team members understand the importance of such practices.
• Assess new technologies, software to improve and/or automatize some technical processes (code checking, tests and deployment).

Environment: Saleforce.com platform, Apex, Visualforce, Custom Tabs, Email Services, HTML, Salesforce.com Data Loader, Workflow & Approvals, Reports, Sandbox, Custom Objects, Web Services, Eclipse IDE Plug - in.

Confidential, Tampa FL

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Developer and Administrator in the organization.
• Involved in Salesforce Lightning Components (LWC) for building customized components replacing the existing visual force pages.
• Sales Cloud: Customized Account. Lead, Contact, Opportunity objects to meet business requirements. Configured Lead Conversion, Assignment Rules, and Salesforce1 to facilitate better sales practices, adoption and productivity.
• Service Cloud: Customized Cases and Knowledge to be more intuitive, Setup case management solution from case creation to closure including escalation rules. Experience using AppExchange.
• Created Custom objects, Custom fields, Custom tabs, and Field Dependencies, Record Types and Validation rules.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Developed and configured various Reports and Report Folders, Dashboards for different user profiles based on the need in the organization.
• Worked on declarative automated tools such as Workflows, Process Builder, Flows, Approval Process, Email Alerts and Formulas
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used tools like Eclipse, Force.com IDE and Apex explorer for development, testing and deployment.
• Used Data Loader for insert, update, and bulk import and Involved in writing test classes.
• Designed and developed management application using Apex, HTML, and Visual Force.
• Designed various Webpages in Visual Force for capturing various client enquiries and Implemented logic for migrating cases to different queues based on the type of client enquiry.
• Conducted all data migration using the salesforce.com import tool. Migrated data from MS Excel / CSV files to SFDC using Apex Data Loader.
• Moved Sandbox to Production using Change sets.
• Involved in Scrum meetings - daily standup, sprint planning and review.
• Responsible for weekly and monthly data export, updates, and backup for the organization.

Environment: Saleforce.com platform, Apex, Visualforce, Custom Tabs, Email Services, HTML, Salesforce.com Data Loader, Workflow & Approvals, Reports, Sandbox, Custom Objects, Web Services, Eclipse IDE Plug-in.

Confidential, Minneapolis MN

Salesforce Developer/Admin.

Responsibilities:

• Maintained user security permissions as per the organizational needs.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Worked with standard objects such as Lead, Account, Contact, Opportunity, Cases, Assets, Reports and Dashboards.
• Created Custom objects and fields according to the requirements of business which are useful in the validation of entitlements.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created different triggers and trigger classes to Apex Sharing Rules for Asset Records, triggers will be used to grant access using apex sharing to the corresponding public group that matches the reseller and distributor picklist fields in account object on the asset, opportunity and case records.
• Developed UI using CSS, XML, HTML tags, Visualforce components and JavaScript for front-end validation.
• Developed several process Builders and objects specific action.
• Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and for opportunity Deal Registration, Lead etc.
• Extensively implemented Visual Flows for automatic service process in Service Cloud. Scheduled Apex Batch jobs for processing large records.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Implemented convert Lead to Standard Object (Lead object). Maintained system interface diagrams and functional designs.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Used the Sandbox for UAT and deployed the code to the Production instance after UAT and deployed the changes from Sandbox to Production.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Triggers like sending emails to the partner users whenever they update they update any object records.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the users depending on the action they perform after they log into the community.

Environment: Salesforce.com, Apex, Apex Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com plug-in in Eclipse IDE, Agile, Visual Force page.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Developed Apex Classes, Controllers and Triggers for various functional needs in the application.
• Created Visualforce pages with responsive design using company CSS and style-sheets with the help of static resources.
• Developed SOQL and SOSL queries to get data from different related objects.
• Developed Visualforce pages using Apex components.
• Implemented Sales cloud, service cloud and incorporated enhanced features as required to streamline the business process.
• Designed, developed and deployed the custom objects, page layouts, custom tabs, components, Visualforce Pages, Apex classes to suit to the needs of the application.
• Worked with the Business Stake holders in designing the requirements and documenting the same using various tools like Microsoft Visio, Power Point and Visual Paradigm.
• Worked on various Salesforce.com standard objects like Leads, Campaigns, Accounts, Contacts, Opportunities, Products, Cases, Reports and Dashboards.
• Created various profiles and configured the permissions based on the organizational Hierarchy requirements.
• Customized page layouts, search layouts to organize fields, custom links, related lists and other components on record pages.
• Customized reports and dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created and maintained Profiles, User Roles and Security that was required for Salesforce Knowledge implementation.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Used Data Loader for insert, update, and bulk export of data from Salesforce.com objects.

Environment: Salesforce.com CRM application platform, Apex, Visual Force, S-controls, Sandbox, Testing, Production, Eclipse, REST API, HTML, Java Script.

Confidential

QA and Performance Analyst

Responsibilities:

• Wrote SQL Queries to validate the Actual and Expected results in the Backend Testing scenario in Oracle, MS SQL and DB2 databases.
• Tested Salesforce Sales application which involves Merchant and offer details.
• Tested the marketing delivery in Salesforce by creating offers for several Merchants.
• Performed manual and automated testing for various test conditions for positive and negative test cases, to verify that the application works as intended and that it will respond properly.
• Involved in ETL process testing using Informatica ETL tool.
• Involved in Integration Testing, System Testing, Integration Testing, User Acceptance Testing.
• Executing the Test cases to make sure that the Product goes through all the stages of Approval processes and route to specific user group.
• Reviewed, developed and executed automatic test scripts using QTP to perform functional testing.
• Developed detailed test conditions.
• Involved in documentation of all the testing efforts including test scripts, test plans making it easy for knowledge transfer and for future reference.

Environment: HTML, Java Script, Load Runner 8.1, Quality Center, Oracle 9i / 11i, Business Objects, QTP.