DYNAMICS CRM ANALYST Resume Washington DC - Hire IT People

SUMMARY

An experienced functional consultant specializing in architecting, administering and developing CRM solutions using Microsoft Dynamics CRM.
Deep knowledge of technology best practices for application lifecycle management (ALM). Expert in gathering requirements, architecting custom solutions, writing functional and technical specifications, developing, testing procedures, software deployment, production support.
I am an extremely motivated, passionate, detailed, and driven to provide the best possible solution on every project that I am involved in.

PROFESSIONAL EXPERIENCE

DYNAMICS CRM ANALYST

Confidential, Washington DC

Responsibilities:

Designed and maintained forms along with validations and front - end interface development.
Import and export data within MS Excel and MSDynamicsCRM.
Created all the security roles and users accordingly in the system based on roles.
Created, debugged and deployed plug - ins using Visual Studio to overcome limitations with out-of-boxCRMfeatures.
Apart from the MSDynamicsCRMforms, developed screens, and views, as well as workflows and reports around the user needs for an interface.
Created a Business process flow ribbon that automatically updates views across various ends based on the review stage of every application.
Implemented ODATA endpoint on entities like Accounts/Leads/Contacts/opportunities and other Custom entities.
Raised tickets with Microsoft forCRMlimitations and worked on their advice for troubleshooting and provided alternatives.
Moved records between different environments using tools likeCRMConfiguration tool and Portal records mover (Part of XRM Toolbox).
Developed many custom workflows and created new buttons to fire workflows using Ribbon Workbench.
Developed both Managed and Unmanaged solutions in MicrosoftDynamicCRM2016 to support the enhancements and published the customizations into the system

DYNAMICS CRM ADMINISTRATOR

Confidentia, Baltimore MD

Responsibilities:

Developed workflows to automate various business processes.
Developed Plug - ins inCRMto facilitate complex business rules and validate data, create events.
Responsible for Providing redundancy and backup support for other team members.
Responsible for preparing Functional Specification Documentation.
Gathered a variety of data points for reporting services.
Developed complex reports using SSRS and deployed into MSCRM.
Extensively work with MSDynamicsCRMreports; SSRS and Out of the box reports.
Developed ODATA endpoint on required entities inCRM.
Developed Jscript libraries for various data validations and customizations.
Designed the Security Model for the production environment.
Created Dashboards, Views, Reports and Charts.
Participated in testing during the UAT (QA testing). Mentored and monitored team's development and status.
Designed and created training material for the end-client.

Data Networks

Confidential

Responsibilities:

Build and publish and maintain Monthly, KPI and company wide reports Using PowerBI.
Responsible for CRM system administration, data management, and the development and maintenance of business solutions related to Turn - Key Health's Microsoft 365 solutions including CRM.
Interact with members of the Turn-Key Health leadership team and network customers and also serves as the liaison between our external vendors and internal departments.
Manage Microsoft Dynamics CRM application and related Microsoft solutions.
Customize and maintain our Microsoft Dynamics CRM platform, including user setup and
maintenance, role hierarchy, profiles & permissions, security, page layouts, objects, fields, workflows and data management and data linkages to other source systems.
Perform imports and exports of data from the application as requested.
Assist with the development of training materials and user documentation.
Support users by troubleshooting and resolving issues related to reports, dashboards, Views, access/visibility, system errors, feature requests data quality and other general questions related to the system.