SUMMARY

• Business Analyst with over 5 years of experience with focus on Salesforce.com, ERP, data analysis, requirement gathering, technical documentation, database development and software validation
• Strong Knowledge in Salesforce administration and customization, datavalidation, sales, marketing, customer service and support development team
• Proficient in SFDC administrative tasks like creating users, roles, profiles, page - layouts, email services, approvals, workflows, validation rules, reports and dashboards
• Experience in approval processes for automated alerts, field updates, custom objects and tabs, and security controls
• Experience in maintaining, enhancing and creating workflows and validation rules.
• Strong experience in creating executive dashboard to display open, closed leads in SFDC
• Experience in managing reports, data migration, testing and support
• Documenting business requirements, technical requirements and Use Case diagrams to make the requirements easy to understand for Salesforce Developers.
• Experience in Software Development Life Cycle SDLC methodologies and Object Oriented analysis
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client's need.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes & Apex Triggers, Custom controllers & Extensions, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, AJAX, HTML, XML Case Management Automation, Dashboards, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE plug-in, Apex Data Loader, Force.com migration tool, Force.com Explorer, Workbench & ETL Tools, Web Tools (Rest, Soap), Apttus CPQ, Org Compare, Data Compare, CTI Integration and Omni Routing.

Languages: Apex, Java, HTML, CSS, Java script

PROFESSIONAL EXPERIENCE

Confidential

SalesForce Business Analyst

Responsibilities:

• Performed the detailed analysis of functional and technical requirements designed deployed the custom objects
• Identified the lookup and master-detail relationships and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement SalesforceCRM compared to Onyx, and Siebel CRM on Demand.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visualforce pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce SalesForce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents BRD into System Requirement Specifications SRS and identifying interface and business process specification.

Confidential, New Jersey

SalesForce Business Analyst

Responsibilities:

• Led Requirements Planning, Elicitation and Analysis activities while interacting with Stakeholders and documented Business Requirements related to Marketing, Sales and CRM systems of various SBUs.
• Acted as liaison between client business and Group IT team to translate the business requirements into technical roadmap and communicating it through the functional specifications document.
• Prepared Test Plans Functional Test Cases and coordinated/involved with Group IT team End Users to conduct Unit Testing UAT.
• Led Gap Analysis studies while studying the CORE and non-CORE functionalities of in house CRM-SPADE with cloud applications-Salesforce.com Oracle on-demand. Assisted in Business Case development of Salesforce.com studying the feature, functionality case and cost benefit analysis study during the process.
• Prepared Solution Designs to indicate proposals meet the functional specifications developed through Requirements analysis, Solution assessment and validation with the internal stakeholders.
• Modeled the applicable business process using UML especially through Activity, Sequence, Class and State diagrams
• Involved in data analysis of Sales pipeline Sold, Lost, Dropped, Qualified Out opportunities and Marketing data to conduct Data Quality check thereby improving the current system in terms of Business Rules, Validations Application changes/enhancements
• Conducted CRM application releases for SPADE and Salesforce.com twice a year to include the changes and enhancements agreed during the course of Change control Release management and assessed impact.

Confidential, Newark, NJ

Salesforce Admin/ Business Analyst

Responsibilities:

• Understanding Integration scenarios, design to develop Apex/Visual force according to the business requirements.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Worked on Migrating contracts from different platforms to New Instance of Salesforce.
• Developed various Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Conducted JAD sessions with management, different 3rd part vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Partner portal, customer portal Implementation attended Dream Force events to get the real-time integration with business partners.