CRM Business Analyst Resume

SUMMARY

5 years as a business systems analyst specializing in ERP implementations.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

CRM Business Analyst

Confidential

Responsibilities:

Dynamics 366 for Finance and Operations business analyst for supply chain, intercompany, production, accounts payable, Inventory management and general ledger modules. Duties included preparation for implementation of Dynamics 365 Finance and Operations as well as well as implementation of subsequent improvements, analyzing business requirements, interpreting requirements for developers, customization, testing and training of Dynamics 365.
Collecting and analyzing business requirements and transferring knowledge to develop business requirements.
Evaluating data collected through task analysis, business processes, and surveys.
Providing suggestions to the development team regarding business needs.
Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
Designing and executing test scripts and test scenarios.
Coordinating with business owners to design test, validate, and evaluate design and function of original rollout and subsequent improvements.
Managing change requests based on priority.

Systems Integration Specialist

Confidential

Responsibilities:

Supporting supply chain and manufacturing in preparation and implementation of Infor Visual 8.0 ERP system.
Collecting and analyzing business requirements and transferring knowledge to develop business requirements.
Evaluating data collected through task analysis, business processes, surveys and workshops.
Providing suggestions to the development team regarding business needs.
Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
Designing and executing the test scripts and test scenarios.
Coordinating business owners to test, validate, and evaluate new applications and functions.
Managing change requests based on priority.
Reviewing Tier I and II technician calls for process adherence, effective coding, and logical troubleshooting techniques
Provide training opportunities for use by supervisors to ensure agents meet performance goals.
Analyzing data to create reports pertaining to performance metrics and client issues.