SUMMARY

• 5+ years of IT Experience inSalesforce Development and Administration on force.com platform including analysis, modeling, design, coding, testing, and implementation
• Interface wif vendor partner’s and Designed, Develop, maintain perform processes and implemented systems in Salesforce to support automation for CRM, SaaS operations, IT, and customer support processes.
• Good Understanding of Salesforce.com, Sales Cloud, Service Cloud, AppExchange, and Salesforce Communities.
• Experience in Change Management, Application Lifecycle Management using Sandboxes Environments.
• Worked on Salesforce Lightning Environment for developing visual force pages, and for better event driven responses in the User Interface.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI), AutoSys experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• The Developed unique, compelling, and innovative customer solutions leveraging the full power of the Salesforce platform.
• Experience in running Confidential services on AWS infrastructure and Virtualization Based technologies
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/ CPQ
• Trained users on the Salesforce CRM platform for the awareness in Sales and Marketing Cloud
• Hands on Experience in Data Management, Data Security, Data Modeling, Workflow Automation, Formulas & Validations, Chatter.
• Sound noledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow and Approval Process, Reporting and Dashboards to support process automation.
• Supported projects and initiatives like Data migrations, business process implementations, and Automation. Wif strong administration and support expertise in Salesforce.com, including Security.
• Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing standard objects of Salesforce.com (SFDC) and other platform-based technologies such as Visual Force and Force.com API.
• Created Visual Force Pages and components to render data from associated controllers and embedded Java Script and HTML.
• Designed and developed Salesforce applications using Apex Programming Language and Visual Force Pages, Process Builder, Visual workflows and Work Flows& Approvals.
• Successfully implemented Security/Sharing Rules, Configured Permission Sets, Field Level Security, Record Level Security, Profiles, and Roles etc. at the different hierarchical level of organization.
• Worked on Lightning Components and reused them in various phases of the application.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Workbench, Backupify, Apex Data Loader utility and ETL tools, Cast Iron, ESB, Autosys.
• Customized standard objects, created custom objects, Interfaces, Relationships, and Triggers.
• Successfully integrated Salesforce wif the external application by using Web Services API and SOAP.
• Hands on experience in creating Custom fields, Pick Lists, cross Object Formula Fields, Lookups and Master-Details etc.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Apex Data Loader, Custom Objects, Case Management Automation, Workflow & Approvals, Dashboards, Reports, AppExchange Products.

Force.com Tools: Eclipse, Workbench, Data Loader, Force.com Explorer, Dataloader.io, Force.com Explorer, Link Point 360, Backupify, Enabler4Excel, SOAP UI.

Databases: MySQL, Oracle 9i, MS SQL Server 2000/7.0/6.5, MS Access 7.0

Programming Languages: VB, SQL, Java, JavaScript, HTML, XML.

Cloud Platforms: Salesforce CRM Force.com, AWS, AZURE

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Project Management: Agile/Scrum, Waterfall, Agile

PROFESSIONAL EXPERIENCE

Confidential, Dearborn MI

Salesforce Admin/Developer

Responsibilities:

• Developed UI/UX changes for better user interface using Salesforce Lightning Design system
• Administered Salesforce by mapping and loading data into Salesforce, building and managing dashboards, views, and reports, and designing and developing workflows and assignment rules to automate manual processes, managing Users, profiles, permissions.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Deploying Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Lightning experience work wif Salesforce1 mobile.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Moved all servers from in-house server to cloud based AWS wif Salesforceorgs.
• Migration of Existing application to AWS cloud and automated regular AWS tasks like snapshots creation.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages and implemented Salesforce Chatter functionality for one-to-many business users.
• Worked on Apex classes, controllers, controller extensions.
• Worked wif Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Provided enhancements to the Salesforce deliverables by involving in User Acceptance Testing (UAT) and working the internal areas wifin the organization.
• Wrote SOSL and SOQL queries wif consideration to Governor Limits to export bulk data and data modifications.
• Worked wif various Applications from App Exchange like Apttus, Riva Cloud, DocuSign etc. and implemented them
• Used OWD settings (Organization Wide Defaults), Field-level Security, Profiles to ensure Data Integrity.
• Performed Data Modeling, Data Extraction and Transformation using Informatica on Demand.
• Created Visualforce Page using iframes and created a Visualforce page for displaying google maps
• Involved in creating Apex Class and Visual Force pages for RFP (Request for Proposal) and CPQ (Configure, Price and Quote) as per the business.
• Implemented Command Line Interface (CLI) to schedule database operations

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, AWS, Custom Objects, Lightning, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Ant tool, Windows XP.

Confidential, San Francisco, CA

Salesforce Admin/Developer

Responsibilities:

• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented Security Settings, configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them wif the pricing team
• Involved in UI and DB Design for Mobile application
• Involved in replication of Salesforce CRM data to SharePoint.
• Created and used Email templates in HTML and Visualforce.
• Customized existing Visualforce to align wif Salesforce new Lightning UI experience
• Built apps visually wif Lightning App Builder, Lightning Components and lightning connect integrations across multiple connections.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Apex Controller server for Salesforce Lightning experience and added Lightning Component to lightning pages and record pages.
• Responsible for setting up web service integrations.
• Implemented OAuth 2.0 for authentication by Force.com Canvas to integrate the applications.
• Made Canvas applications available in the chatter, Visual force pages, Salesforce1, page layouts and Salesforce console
• Implemented Inside sales telephonic plug-in application.
• Customized Salesforce alerts and notifications regarding new business acquired via the Sales process.
• Created data extensions, list to load data into Salesforce marketing cloud.
• Automated emails, customer events and activities and set criteria to shoot emails by creating the Journey's page.
• Created data extensions to admit contacts into a journey and determined action and executed Journey builder. requirements designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Used the sandbox for testing and migration of code to the deployment instance after testing.
• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.
• Conducted interviews wif key business users to collect requirement and business process information.

Environment: Saleforce.com platform, Deployments, Force.com Migration Tool, Jenkin, Translation Workbench, Sandbox, Ant scripts, Data Loader, Custom Tabs, Lightning Components, CTI integration and Email Services.

Confidential, Little Rock AR

Salesforce Admin/Developer

Responsibilities:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visualforce pages and Controller Classes for various functional needs.
• Modified existing Approval processes and created Approval steps, which used Email Alerts and Field Updates.
• Expert in Data Integration wif the halp of web services tools like Informatica, ESB and AutoSys.
• Deployed reusable apps wif the halp of all the five components of salesforce lightning components.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Developed Formulas, Validation rules to maintain the quality of the data.
• Created Partner Portal and configured as per the requirements of the sales process.
• Packaged and deployed customizations from Sandbox to other environments using Force.com IDE’s.
• Deployed external applications wif the halp of REST API in Salesforce.
• Developed Email Templates, Visual Force Email Templates on application.
• Experience on using Salesforce Lighting UI for development and testing.
• Customized page layouts for standard objects and assigned Record Types by using Visualforce components.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Identified and documented bugs and feature requests in the products; determined workarounds for the software defects; worked closely wif software engineers and customers to implement effective solutions along business-appropriate timelines.
• Worked wif unique, compelling, and innovative customer Solutions.
• Created Dashboards using Customized Dashboard components.
• Involved in Unit Testing and wrote Test Methods using Force.Com utilities
• Conducted JAD sessions wif the management, different 3rd party vendors, users, commercial and other stakeholders in open and pending issues to develop specifications.
• Implemented support services in various SDLC stages like custom development and production support.

Environment: Salesforce.com, Apex, Visualforce, Sandbox Testing, Eclipse IDE Plug-In, SVN Repository, Data Loader, Dream Factory (Snapshot), Link Point360, Jitterbit

Confidential

Salesforce Admin/Developer

Responsibilities:

• Involved and interacted wif various business user groups for gathering the requirements for CRM implementation.
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation rule, upgrade installation.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit the needs of the application.
• Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration.
• Worked on Validation Rules, Workflows, and approval processes.
• Developed complex mappings & applets in Informatica to load the data using different transformations.
• Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.
• Involved in fallout analysis and fixing the issues. Directed Joint Application Development (JAD) wif SMEs, Business users and Stake holders to meet desires.
• Authored and supported Functional Requirements Documents (FRD) and Business Requirements Documents (BRD).
• Advanced Activity diagram and Business Use Cases by Visio for the unimproved understanding of the user community.
• Controlled the Support Cases wif the assistance of SalesForce.com support and commit wif SalesForce.com premier Support.
• Defined email alerts, related tasks, and field updates to automate various manual processes and generated workflow rules.

Environment: Salesforce.com platform, Seibel CRM, Visual Force Pages, Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, HTML, CSS, Sandbox.