PROFESSIONAL SUMMARY

• Over 10+ years of experience as with salesforce.com CRM platform, Salesforce Service Cloud, Sales Cloud, Marketing Cloud & Communities with Exact target and Journey builder, Salesforce FSL and Lightning Web Components Experience.
• Expertise in Implementing, Maintaining, and Deploying changes to production.
• SFDC Configurations, Customizations and integration with external systems - as Certified Administrator, Developer and App Builder.
• Experienced using Salesforce Lightning UI.
• Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Proficient with Workflows Rules, Approval Processes, Process builder and Flow Designer.
• Proficient with Lightening and its components. Expertise in Lightning builder.
• Expertise and strong understanding of Force.com Apex Classes, Apex Triggers, Apex Test Classes, Visual Force Pages, VF Components.
• Developed so many custom lightning component and Aura components.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE.
• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Experience on translating business process into Custom Objects and creating Lookup Relationships and Master-Detail Relationships.
• Good understanding on Lightning Web Component (LWC).
• Expertise in using SOSL, SOQL, DML Operations.
• Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with queue able apex and scheduling jobs using apex scheduler.
• Used SOQL and SOSL Queries within Governor Limits for data fetching and manipulation needs of the application.
• Experience in integrating external web systems with salesforce using REST and SOAP web services.
• Proficient with different languages like Java, HTML, CSS, SQL, JavaScript.
• Good working experience API’s such as REST, SOAP in integrations.
• Used different tools in Salesforce for Data Migration using Data Loader, Workbench, Data Loader.io.
• Expertise in Creating Profile, Roles, Sharing Setting, Permission Sets, Page Layouts, Field Level Security, Object Level Security, Record Level Security, Manual sharing, etc.
• Worked in all stages of Software Development Life Cycle (SDLC) & Agile and Scrum Methodologies.
• Expertise in Creating and maintaining of Communities (Customer and Partner), Portals, Knowledge base, Email to Case, Web to Lead, Web to Case, Omni Channel, Single Sign - on, Sites.
• Worked on Service Cloud, Sales Cloud, Marketing Cloud and Custom Clouds/apps.
• Experience and excellent knowledge in using App-exchange.

TECHNICAL SKILLS

Platform & Cloud: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Analytic Snapshots, Custom Objects, Sales cloud, service cloud, marketing cloud, e-commerce cloud data extensions, etc.

Salesforce Technologies: Visual Force (Pages, Component & Controllers), Triggers, Apex Classes and Test Classes, Validation Rule, Workflows, Approval process, Dashboards, Custom Report Types, Batch and Scheduled Apex, Lightning components, Custom Settings, Anonymous Apex, Change Sets deployment, Bulk, SOAP, REST API’s, Integration, Lead Management, contact, data extractions, continuous integration.

Salesforce Tools: Data Loader, Eclipse, Force.com Excel Connector, Various platforms. Platform (Sandbox and Production), Force.com Migration Tool, CPQ, Visual Studio code, AutoRabbit, Github.

Languages: Apex, Java script, Java, HTML, XML, CSS, C, C++

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix.

Web Applications: WSDL, SOAP, REST

Databases: Oracle, MySQL, Microsoft Access, SQL Server 2000/2005/2008

Methodologies: SDLC, Agile

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Senior Salesforce Administrator/ Developer

Responsibilities:

• Interacted with the Business team on a weekly scheduled basis for discovery on the requirements, discussing the open-sprint topics and presenting the completed development tasks.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Professional on base Lightning components are available as Aura components and as Lightning web components.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Created and worked on multiple parents to child components to communicate down the contaminant hierarchy.
• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser.
• Worked on to communicate down the Component containment hierarchy using Lightning Message Service API.
• Worked on Create CustomEvent () Constructor and Dispatch Event, EventTarget.dispatchEvent() methods.
• Worked on configuring a component on the Utility Bar, Visualforce Pages.
• Proficient in using components outside Salesforce with Lightning Out and shared lightning out Apps with Unauthenticated users.
• Migrated Aura components to web components existed in the same application.
• Extensive hands-on experience on Customizing top of Third-party managed packages and Unmanaged packages.
• Applied Salesforce Lightning Design System (SLDS) Framework that provides look and feel to the Lightning Experience.
• Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.
• Created a CSS Style sheet for Components.
• Designed, developed and deployed Apex Classes, Controller Classes, Batch Apex and Apex Triggers for various functional needs in the application using the Eclipse IDE, VS Code, Welkin Suite.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked on Force.com sites and developed many Custom Applications using force.com platform.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Worked on Lightening in creating the custom fields, profiles, applying sharing Rules, Handling Page Layouts and Related list and defining Field Decencies, Custom buttons, Validation Rules, workflows, Approval processes.

Confidential, Redwood City, CA

Salesforce Administrator/ Developer

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer’s business and technical environment.
• Worked with External objects in Salesforce which is another feature introduced with lightning components.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the applying.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.
• Worked on SAP CRM with good exposure to sales, service and marketing modules of CRM and have good understanding of CRM user interface architecture.
• Integrated salesforce instance with Amazon S3 for file storage.
• Implemented Email to Case. Implemented custom solutions for various business requirements using Visualforce pages and Apex. Extensively worked on force.com sites.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit the needs of the application.
• Worked on the Page Layouts, enhanced search results by modifying Search Layouts, provide Custom links, related lists and other components on Record detail pages and Edit pages.
• Provided training to internal business users to use application and develop their own custom reports.
• Created workflow rules on Leads, Accounts, Cases and Contacts to automate the Email Alerts, Field Updates and sent Outbound, Inbound, Messages to external partners, defined Time Triggered Tasks.
• Implemented Approval processes, created Email Templates and Approval Page Layouts and tested using Sandbox.
• Involved in setup Continuous Integration in Salesforce Using SalesforceDX with Jenkins (SalesforceDx Jenkins Integration.
• Created Self-Signed SSL Certificate and Private Key using opens to integrate with Jenkins.
• Configured and integrated Jenkins with salesforce to run automate jobs
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Responsible for writing SOQL & SOSL queries for data management needs of the application using platform database objects.
• Designed and developed Apex Classes, Apex Triggers and Controller Classes for specific functional needs in the application.
• Managed critical information on the profile users by creating Roles, Role Hierarchies, sharing rules and implementing Object and Field Level Security.
• Developed various Apex Test Classes, batch classes, Controllers and Triggers in Visual force, Force.com and used Migration Tool.

Confidential, Seattle, WA

Salesforce Administrator/ Developer

Responsibilities:

• Involved in salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in installing and configuring Managed and Unmanaged Packages.
• Extensive experience on Configuring and customizing the Managed and Unmanaged packages
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Object s such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solution.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Handled Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Worked with teams Integrating Marketing cloud instance and Sales cloud using marketing cloud connect to personalize marketing campaigns and provide services for email, mobile, social and online marketing.
• Professional experience on marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and social studio.
• Created and maintained email reporting dashboards which are used by marketing teams to make delivery and content decisions.
• Created folder structure to house marketing email templates and executed A/B testing on mail templates to improve engagement.
• Configured and customized the marketing communities using Salesforce lightning template (partner central) to best suit the external users' needs.
• Worked closely with marketing team to develop and implement various campaigns and tracking within SFDC teams.
• Hands on experience with Communities by adding new fields and made some necessary modifications which required to work on lightning components.
• Good understanding of Partner portal (Partner Relationship Management).
• Customized salesforce partnering communities by using the community builder.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.

Confidential, San Mateo, CA

Salesforce Administrator

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
• Coordinated with users to determine requirements and prepared design documents.
• Performed detailed analysis of technical and business requirements
• Reports and Opportunities.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.