SUMMARY

• 7+ years of professional IT experience in all phases of Software Development Life Cycle (SDLC) from requirement gathering to analysis, design, development, implementation and experience in enhancement of projects in Confidential .com CRM.
• Involved on Confidential configuration, customization, integration, deployment, communities and classic to lightning migration.
• Skilled in understanding and implementing the new Confidential Lightning Experience.
• Analyzing the Scenarios for switching between Confidential classic and the Lightning Experience.
• Confidential Development Life Cycle implementation covering Sales Cloud, Service Cloud, Call Center, Chatter and App - exchange applications.
• Confidential .com implementation and customization using Apex (Classes, Controllers, Triggers), Lightning aura components, Lightning web components, Apex Scheduler, Batch Apex, Apex Web Services, Visualforce Pages.
• Writing apex batches, auto lead conversions, schedule classes by implementing interfaces to process large data sets.
• Imported data by mapping to business objects in CRM system using Apex data loader / DBamp, Demand Tool and Import/Export wizard.
• Administrator of several online applications such as Docusign, Drawloop.
• Hands on experience on Confidential Process Builder, App builder and creating Visual flows, Confidential support communities and Chatter groups.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• CRM Business processes like Forecasting, Campaign management, Lead Management (Web-to-Lead), Order Management, and Account Management, Case Management (Email-to-Case and Web-to-Case).
• Customization of Confidential .com Accounts, Leads, Opportunities, Cases, Campaign, Solutions, Standard Objects and Custom Objects; Data Validation, Duplicate management, Sales, Marketing, Customer Service and Support Administration.
• Implement Security and sharing rules, Configuring Permission sets, Field level security, Object level security, Profiles, Triggers, Resource monitoring using Custom objects, Triggers, Workflow rules, Approval process for automated alerts, field updates, SOQL, SOSL, Visual force pages and Apex classes.
• Used Eclipse IDE with Force.com plug-in for writing business logic using Apex programming.
• Experience using WSDL, SOAP API, REST API, Call Outs, Batch and Schedule Apex programs.
• Implemented data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based and owner-based sharing rules across objects and sharing data to different set of roles.
• Clear understanding of Confidential .com governor limits and have the ability to optimize code to respect the limits and refactoring and consolidation of the apex.
• Followed Agile Methodologies, Scrum Software Development processes as well as Waterfall model.

TECHNICAL SKILLS

Confidential .com Technologies: Confidential Lightning, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Community portalsWorkflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation.

Tools & Technologies: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Nintex Drawloop, DBAmp, Demand tools, Force.com Platform (Sandbox, and Production).

Web Technologies: HTML, XML, AJAX and Java Script.

Languages: Java J2SE, APEX, SQL

Office Tools: MS Excel, MS Word, MS PowerPoint, MS Outlook and MS Visio

Operating Systems: Windows 98/XP/Vista/7/8/10.

Methodologies: SDLC, AGILE, UML and WATERFALL.

PROFESSIONAL EXPERIENCE

Confidential, Frankfort, KY

Confidential Developer

Responsibilities:

• Partner with Director of IT and business stakeholders to understand Confidential workflow requirements, develop strategies to meet architecture/technology needs and improve organizational performance, and present recommendations to stakeholders.
• Responsible for design, development and implementation of the business specific applications from initial conception through production support.
• Upgraded some Apps from Confidential Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the Apex Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch.
• Hands-on design and development of custom solutions on the force.com platform including work in Apex, Visualforce and Lightning components framework.
• Implemented out of box functionality for customer portal along with customizations.
• Developed Visualforce pages for the customer portal using Visualforce templates developed Visualforce components as part of the customer portal customization.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Used JavaScript, jQuery for client-side validations and implementing custom pagination using data- tables.
• Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class.
• Code refactoring and used dynamic apex to handle the functionality to easily extend the logic work across different objects.
• Customized Confidential .com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Extensively used Eclipse IDE, Developer Console and Workbench for developing Apex Classes, Triggers and customizing other meta-data components.
• Worked in developing and consuming SOAP and REST services in service-oriented architecture.
• Deployed the applications to various SFDC environments using Change Sets, deployment connections and Packages.
• Creating templates, creating Power Forms, and working with Confidential and Drawloop integrations.
• Integrated the application with Drawloop managed Package to create dynamic document packages (DDPs) using mail merge template, Microsoft word, merging data from multiple objects, including custom objects.
• Used DBamp tool to monitor refresh and replicate jobs, data pushes and perform various queries on our organization data of Confidential .
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Worked extensively on Data Management and Data QA.
• Involved in Business Process Modeling and Re-engineering to improve the current business process and gain efficiency through the new application.

Confidential, Irving, TX

Confidential Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Confidential .com Developer/Admin in the organization.
• Experience in working on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals). Good noledge in writing test classes before deploying into production.
• Implemented on Force.com/ service cloud functionality leveraging web and email services/web-to- custom object/email-to case functionality.
• Worked on integration with in built application of Windstream to generate the Quote using SOAP services.
• Designed and created visual force web pages for functional needs in Confidential to override functionality of buttons.
• Integrated web services by making WSDL files to extract data from external systems to display in Confidential .com.
• Established SOAP API with the aid of a two-way communication between Confidential and other applications. Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential .com (SFDC).
• Involved in Confidential .com Application Setup activities and customized the apps to match the functional need Built Custom Applications to match the existing business needs with required enhancements.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps.
• Created Custom Objects, Tabs, Record Types, Organization wide default settings, Sharing Rules, Queues, and Groups as per the business requirements.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with Apex Data Loader for inserting different records, updating them, re-assigning account teams and opportunities. Worked with Apex Data Loader tool to perform DML operation using CSV files.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.

Confidential, Woodbridge, NJ

Confidential Developer

Responsibilities:

• Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch.
• Implemented on Force.com/ service cloud functionality leveraging web and email services/web-to- custom object/email-to case functionality.
• Designed and created visual force web pages for functional needs in Confidential to override functionality of buttons
• Integrated web services by making WSDL files to extract data from external systems to display in Confidential .com.
• Supported the data migration and data export activities through various business centers using Apex Data Loader, Apex Data Export, Force.com Excel Connector and Import Wizard.
• Employed Data Loader to migrate data from Oracle to Confidential database and configured in Oracle application to Confidential platform; migrated leads, accounts and contacts to Sales Cloud using third party tools.
• Worked on sales cloud and customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.
• Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules.
• Involved in data mapping specifications to create and execute detailed system test plans.
• Restructured Custom objects, Master detailed relationship between objects to better suites the Organization.
• Individually worked on creating and implementing the Web-to- Case functionality to solve and track Customer issues.
• Worked on Sandbox for creating, testing and deploying the change sets into the production environment.
• Assisted stakeholders during UAT and QA team in thorough regression testing and analysis of the applications.
• Involved in project documentation review cycles and followed-up for reviews to see them through to completion.

Confidential

Confidential Administrator

Responsibilities:

• Created Profiles, Sharing rules and levels, Role hierarchies, public groups and employed manual sharing, restricted access to sensitive organization’s data.
• Assisted the team on creating workflow and Approval process.
• Function as a resource for company-wide Confidential requests and projects both as a SME and liaison for external vendors.
• Track, manage and resolve daily support requests, issues, and administrative needs of users to keep pace with rapidly changing program operations and procedures.
• Perform daily administration of data manipulation tasks such as data loading, merging of duplicates, ownership and task assignments, etc.
• Work with business to identify customization and development needed in the Confidential CRM solution.
• Keeping abreast of new Confidential features and functionality and providing recommendations for process improvements.
• Maintain user roles and profiles, security settings, access settings etc. User Profiles, Role Hierarchy, Sharing Rules and Security.
• Create and manage custom fields, objects, layouts, list views, triggers, security configuration, complex workflows, and overall system configuration.
• Train new and existing users and assisted the team in preparing the training manuals.
• Ability to understand the organizational structure and culture to help build relationships with key groups.

Confidential

Confidential Administrator

Responsibilities:

• Involved in creating multiple analytical reports and report folders to assist managers to better utilize Confidential as a Sales Tool; developed and configured various reports for different user profiles as per the organizational needs.
• Performed day-to-day administrative tasks and addressed production support issues like unlocking/ re- setting passwords, modifying data, and creating reports.
• Administered Confidential CRM application for sales and support departments.
• Worked with Confidential .com custom objects like accounts, contacts and solutions; planned new Confidential .com features and functions like new screens, workflow, force.com objects, and reports in response to business needs.
• Ensured data is protected and available to authorized users by customizing roles, hierarchies, profiles and share settings; identified and established sharing rules to restrict access to business objects such as opportunities, leads, and cases.
• Interacted with users during testing and analysis, designed and executed test plans and delivered a quality solution.
• Customized dashboards to monitor lead activities based on sales requirements.