PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Environment: Webshpere, HTTP server, Web Logic, Load Balancer, SSL Cert, Single Sign On (SSO), Oracle and SQL servers.

Responsibilities:

• Build and Implementation middleware product in various level of Cloud environement (DEV, UAT, Production, COB servers).
• Installing Websphere application server, WAS CE, Oracle, SQL, IIS(Internet Information Service), IBM HTTP Server( IHS).
• Creating Data source to a variety od Database, including Oracle and SQL DB.
• Preparing Key Operating Procedures, Documents of Understanding and Run Books during Transition.
• Creation of Incidents and Service Requests for the supported applications, first point analysis on tickets and assigning them to L2/L3/ other service lines based on the scope.
• Perform troubleshooting, incident response, and patching in green windows for Porduction environment.
• Analysis and evaluate system architecture and make recommendation are required.
• Create SSL certificate and link to DNS and application server.
• Create Load balancer Virtual IP and mapping VIP to DNS to balance the request based on server status.
• Extensive knowledge of implementing and enforcing ITIL practices.
• Understanding of networking and the ability to analyze packages in multi level environment.
• Create Single Sign on for extra validation on Application login credential.
• To follow up on escalations and issues with clients and Cognizant management.
• Prepare Outage reports.
• Performing and communicating Daily health checks to Management across CTS and Clients.

Confidential, Austin TX

Application Lead

Environment: Unix, Endeca, Linux, Mastero Batch jobs, Java, SQL.

Responsibilities:

• Setup of L1 Support from Transition, Knowledge Transfer and Cross Training to the Offshore, migration of Helpdesk to Offshore, leading a team of 5 members.
• Preparing Key Operating Procedures, Documents of Understanding and Run Books during Transition.
• Creation of Incidents and Service Requests for the supported applications, first point analysis on tickets and assigning them to L2/L3/ other service lines based on the scope.
• Reviewing SLA performance and recommend corrective action.
• To follow up on escalations and issues with clients and Cognizant management.
• Prepare Outage reports.
• Performing and communicating Daily health checks to Management across CTS and Clients.
• SME for 2 applications - Home depot Batch Processing and endeca reference application system. Functional and Technical assistance to help Desk, Online shopping Lifecycle, Global Markets, Trading and Product Structuring
• Handles ETL Batch jobs which runs in Unix server or Mastero job scheduling tool.
• Endeca Fogre jobs to pull business level inputs from ETL extract and load data in to Endeca system.
• Setting up Page Builder application using Endeca Workbench or migrating rules from one to another server and running configupdate live server.
• Clearing cache for Web server, Browser, PIP, WCS admin console.
• We use to extract data from database using ETL extract server using Infomatica server and provide the output to Endeca Server as feed file.
• Endeca is Search engine server which contain all Product informationwith each SKU name.
• Running endeca forge to load data from ETL extract server to Endeca and pushlive triggers to move data to server.
• Implementation technology uses Java, JSP, Servlet, SQL, Unix and Endeca Scripting.
• Leading multiple development team like PIP, PLP, CheckOut, Documentum, Header Fotter apps
• Provided training to QA and Batch support team about the product and troubleshooting methods. Created many SOP’s for Produciton support and teacnical team.
• Automated Batch processing like running Endec forge, configupdatelive, Page Builder rules migration, Staging promotion, rebate and shipping.
• Worked in setting up data for Buy online delivery at Store, Buy online shipping store apps.
• Performed Training workshop for new joiners in the Team to train them on the entire process and monitoring their transition.
• SPOC for maintain the Quality of tickets by performing daily checks and audits.
• Generated weekly and monthly outage reports and provided to senior management.
• Developed and implemented various process improvements within the team as per ITIL methods and practices..
• Organized Team Building activities to help the team performing efficiently.

Application Support Lead

Responsibilities:

• Designed & developed various business logic to handle data from Oracle and Unix scripting.
• On-site L1 Support, User Access Administration and Incident Management for Multiple Insurance and Retrie Applications used by internal and external clients.
• Setup of L1 Support from Transition, Knowledge Transfer and Cross Training to the Offshore, migration of Helpdesk to Offshore, leading a team of 10 members.
• Preparing Key Operating Procedures, Documents of Understanding and Run Books during Transition.
• Creation of Incidents and Service Requests for the supported applications, first point analysis on tickets and assigning them to L2/L3/ other service lines based on the scope.
• Tracking of Incident from Opening to Closure, with timely communication to business.
• Communication with Business Clients and first point of contact/interface for application issues and outages between Business and Technology Team.
• Creation and Estimation of efforts for software change requests or enhancements.
• Team Progress Tracking
• Automated batch processing jobs to run on scheduled time based on autosys time.
• Technologies used in this project are Oracle, Applet, Perl, sql loader and oracle forms

Confidential

Java Developer

Responsibilities:

• Played Developer role at client place and worked as Implementation engineer.
• Worked as onsite developer and single point of contact.
• Provided Post implementation support.
• Worked in customization and adhoc report generation.
• Involved in Providing Technical and Functional Training to clients.
• Responsible for verifying all migration activities during roll outs to pilot branches.
• Execute daily and monthly batch programs in various environment in production, development servers.
• Act as an onsite coordinator to assign tasks and provide clarification to offshore team Effort estimation for variour change requests and work requests submitted
• Provided Troubleshooting, Functional Testing, Production support and Maintenance.
• Project SPOC for various teams Performing Code mgt using PVCS

Environment: Java, JSP, Servlet, Unix and Oracle.