SUMMARY

• 7 years hands on experience in IT wif around 5+ years of experience in Salesforce as Developer, Business Analyst and 2 years of experience in Manual Testing.
• Certified Salesforce Administrator (ADM 201) and Certified Salesforce Developer (DEV 401).
• Highly skilled in Salesforce.com (SFDC) development and implementation
• Experience in all teh phases of Software Development Life Cycle (SDLC) from analysis to maintenance in both waterfall and agile models.
• Expertise in Salesforce Setup activities, Configuration, Administration, Customization, Mapping, Data Migration and Integration of Saleforce.com applications
• Proficient in Salesforce.com SFA, Visual force, Force.com Apex Classes, Apex triggers, SOQL, and SOSL, Force.com API.
• Expertise in Service Cloud and Sales Cloud Functionalities.
• Proficient in customizing standard objects like Account, Contact, Lead, Opportunity, Case and Campaign as needed.
• Extensive Experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Approval Workflows, Reports, Dashboards, Outbound messaging.
• Involved in Code Deployments using Change sets from Sandbox to production
• Expert in developing Custom Applications, Custom objects, Custom fields, Custom Tabs, Custom components and Role based page layouts.
• Profound understanding of Security and Sharing rules implementation at object, field, and record levels
• Experience in Data Loading using Data Loader and other app exchange data migration tools
• Skilled in Requirements Gathering, Analysis, Project Documentation, and acting as liaison between business and technical teams
• Interacted and worked wif major clients from different domains including Life Insurance, Healthcare, Banking, Energy and Utilities
• Worked wif global cross functional teams and led Onsite and off - shore model projects as an Onsite Coordinator.
• Hands on experience in manual testing and validation using Microsoft Macros.
• Experienced in writing specifications, Used Cases and in preparing test plans, test cases.
• Proven ability to rapidly analyze challenges by thinking strategically and by delivering technical solutions improving margins, revenues and workplace productivity.
• Avid learner and a highly motivated team player wif strong communication and interpersonal skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflow and Approvals, Apex Triggers, Apex Sharing Rules, Apex Extensions, Email, Templates, Formulas, Validation Rules, Assignment Rules, Knowledge Articles, AppExchange, Salesforce.com, Force.com IDE, Custom Objects, Custom Fields, Dashboards and Reports, Opportunity Management, Lightning

Languages: SQL, Apex, Visualforce, C, C++, Java, HTML, JavaScript, CSS

Databases: Oracle 10g, SQL Server 2005/2008, MS Access, Oracle9i

Microsoft Tools: Office, Excel, Word, PowerPoint, Visio

PROFESSIONAL EXPERIENCE

Confidential, Folsom, CA

Senior Salesforce Developer

Responsibilities:

• Worked as a Salesforce developer and teh responsibilities included consolidation of Salesforce CRM instance
• Implemented and configured teh Salesforce.com instances and force.com applications
• Performed data migration for standard objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes
• Provided training to teh internal users and user groups on how to use teh new integrated application and helped them to stop using their old instance.
• Conducted UAT wif teh Business users, gathered feedback and Reviewed teh test cases given by teh QA team and made sure they are aligned wif teh requirements
• Migrated thousands of records from old instances to teh new integrated instance.
• Used Data loader for adding, updating, deleting and exporting data.
• Extensively worked wif teh triggers, apex classes, workflows, visual force pages, outbound messages, and list views
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Implemented web to lead for teh organization.
• Created profiles and implemented field level and object level security to hide crucial information on teh profile.
• Implemented apex extensions to customize teh standard buttons on lead, account, contact and opportunity objects
• Written apex controllers to handle performance tracking
• Designed, implemented and deployed teh Custom objects, Custom tabs, Page layouts, Components to match teh functional needs of teh application
• Involved in overriding standard buttons wif custom Visualforce page
• Implemented triggers to handle duplicate leads and automates ownership of leads
• Written batch apex to handle unprogressed opportunities
• Created sidebar components to handle new assigned leads
• Created validation rules, assignment rules and auto response rules as per business requirement
• Involved wif various knowledge teams to discuss requirements, issues and concerns about teh project.

Confidential, Houston, TX

Salesforce Lead Developer

Responsibilities:

• Worked on teh Opportunity Management vertical which is primarily concerned wif sales and pending deals using teh Opportunity object and certain related standard and custom objects
• Responsible for creating opportunities, coordination of development to offshore resources, escalation for development work, and unit testing on all requirements
• Developed Custom business logic using Apex Classes, Visual Force pages, Components, Triggers, and Controller Classes for different functional needs
• Involved in Salesforce.com Application Setup and Customization activities to fulfil teh functional needs of teh organization
• Involved in separate phases of Opportunity, Product object, Price Books and Opportunity Products, as well as various custom objects associated wif Opportunities such as Strategic Deal Information.
• Implemented record types, field limits, page layouts for different business tiers in teh opportunity object.
• Updated existing Approval processes and created Approval steps wif actions such as email alerts and field updates
• Created various profiles and setup teh permissions based on teh organizational hierarchy requirements
• Expertise using SOQL & SOSL for teh data manipulation in Force.com Explorer
• Used a Sandbox for testing and transferred teh code to teh Production instance after all teh test cases were cleared
• Worked wif Salesforce.com Premier Support and handled teh support cases
• Involved in all teh phases of project including functional design, technical implementation, and support.
• Participated in daily team meetings and updated teh team on teh new features developed
• Implemented web to lead functionality for users, auto creation of leads on salesforce site through public site form submit operation

Confidential, Seattle, WA

Salesforce Business Analyst

Responsibilities:

• Primary responsibilities included Business Analysis and to assist business stakeholders.
• Worked as a bridge between teh functional and technical team.
• Assisted in requirement definition to ensure all details and support documentation are included
• Interacted wif sales team and business analysts and performed detailed analysis of business and technical requirements
• Created various contacts, events, tasks and email alerts between Salesforce to Outlook and Outlook to Salesforce successfully.
• Worked wif teh development lead to ensure all technical questions are answered.
• Worked closely wif business partners to realize teh full capabilities of Salesforce.com CRM.
• Worked on Reports and Report folders to help managers for teh better utilization of Salesforce as a sales tool
• Configured various Reports for many user profiles based on teh business needs of teh organization
• Created Sharing rules, Profiles, Roles, Workflow rules and actions like tasks, email alerts, and field updates
• Designed and developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers for automating business logic
• Created lookup and master-detail relationships on standard and custom objects and defined junction objects to establish connectivity among objects.
• Implemented field level security along wif teh page layouts to control access to certain fields

Confidential, Raleigh, NC

Salesforce Developer

Responsibilities:

• Worked extensively wif Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers
• Implemented lookup relations, master detail relationships, pick lists, dependent pick lists, validation rules and formula fields to teh custom objects.
• Created and customized various Apex Classes, Apex Triggers, Controllers, Extensions and Test Classes wifin Governor Limits.
• Customized Chatter now for different user’s profiles and configured wif Twitter and Facebook.
• Created workflow rules and defined related tasks, time triggered tasks, field updates, email alerts to execute business logic.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Transferred teh data from Salesforce.com application into teh external databases like Oracle 10g for creating large data reports
• Used Force.com IDE for developing, customizing, testing, and deploying Force.com Application.

Confidential

Programmer Analyst and Tester

Responsibilities:

• Used Optical Character Recognition tool and Microsoft Excel macros to extract teh text and perform testing
• Created and maintained detailed test cases to perform manual testing
• Reviewed extensive SQL Queries wif complex multi-table joins and nested queries.
• Created and executed test plans and scripts to verify software functionality and adherence to business requirements.
• Manually tested every module of teh application and verify against expected results and handled teh errors.
• Written macro codes to fix few bugs and to speed up teh testing process for bulk data
• Facilitated defect management meetings and test execution status meetings.
• Attended meetings wif developers, testers and project manager for requirement analysis.
• Published daily status updates and reports to global teams.