PROFESSIONAL SUMMARY:

• An energetic, self - motivated and Certified Salesforce.com Developer and Administrator with Overall 9 years IT work experience in Application Software Designing, Development, and implementation in designing, modelling, analysis, and maintenance of Salesforce.com CRM Platform. Proficient in all phases of the software development lifecycle (SDLC). Adept at working with Agile and Scrum methodologies to accomplish project milestones according to specific timeframes.
• Implemented and maintained Salesforceplatform using Salesforce Sales Cloud, Service Cloud and Lightning.
• Acquainted and well versed with Sales and Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Developed Proof of Concepts and design prototypes for requirement and design validation with the stakeholders.
• Designed, setup and maintained SalesforceStandard Objects, Custom Objects, and Junction Object like Accounts, Contacts, Opportunities, Products, Price books, Cases, Quote, Proposal Leads and Campaigns as per requirement.
• Configured and customized Salesforce.com,experienced in creating Custom Formula Fields, Field dependencies, Relationships, Custom Tabs, Validation rules, Workflows, Approval Processes, Record types, Page Layouts, Search Layouts, Analytic Snapshots to meet the client's requirement and functionality using SFDC.
• Exceptionally well in implementing Salesforce security model by like creating users, roles, profiles, field level security and permission sets. Implemented OWD, role hierarchy and sharing rules on controlling record visibility.
• Developed Custom reports, Static and Dynamic Dashboards to continuously monitor data quality and integrity.
• Built custom solutions with Synchronous/Asynchronous Apex classes, Triggers, DML, Dynamic SOQL and SOSL, Visual Force (Page, Component & Controllers), Apex Web Service, Partner WSDL & Enterprise WSDL.
• Very good working experience on Field Service Lightning (FSL) concepts.
• Experience in automating complex business processes using declarative features such as workflows, approval process, dynamic approval process, Email services, sharing rules and custom validation rules.
• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database. Configure platform to meet requirements including installation and configuration of app exchange applications.
• Created data migration strategies and solution from Traditional Applications to Salesforce using Import Wizard, Data Loader, and Informatics Cloud Data Loader for Salesforce.
• Experienced in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.
• Good Knowledge of salesforce lightning schema builder, process builder, app builder, components, lightning connect and lightning out. Developed dynamic web apps for mobile and desktop devices by using Aura Framework in Lightning.
• Advised for architectural decisions with Salesforce.com, Data Loader and other ETL integration tools for automated migration strategy from large variety of systems.
• Knowledge on CI (Continuous Integration), CD (Continuous deliver) models using Bitbucket, GitHub and Jenkins.
• Knowledge on Integration with REST API, SOAP API, BULK API, Streaming API and Asynchronous Apex.
• Experience in preparing Test Strategy, Test Plans, Test Cases, and Test Reports for continuous unit test runs and automated deployments to QA, UAT and Production.
• Proficient in deploying metadata from one org to another using Change Sets, Workbench, Force.com CLI, Eclipse with Force.com IDE migration tool and Salesforce Package.
• Coordinate with cross-functional teams (Sales Team, Business Development) to ensure effective utilization of the Salesforce platform.

TECHNICAL SKILLS:

Salesforce Technologies: SOQL, SOSL, Apex Classes, Apex Triggers, Workflow and Approvals, Sharing RulesApex Extensions, Formulas, Validation Rules, Assignment Rules, Knowledge Articles, AppExchange, Custom Objects, Custom Fields, Dashboards and ReportsOpportunity Management, Field Service Lightning (FSL), SOAP API, REST API, Analytic Snapshots APTTUS Q-to-C (CPQ and CLM), Salesforce mobile app, Lightning ComponentsSalesforce Mobile SDK, Visualforce pages, Visual force Components and Controllers.

ETL Tools: Apex Data Loader, dataloader.io, Import Wizard, Workbench, Jitterbit Data Loader, Mass Effect

Languages: APEX, Visual Force, SOQL, SOSL, JAVA/J2EE, C++, C, AngularJS, Python

WEB Programming: HTML, CSS, JavaScript, XML

IDE: Force.com IDE, Force.com, Einstein Analytics, Eclipse Plug-in, Visual Studio, cloud9

Operating Systems: Windows/XP/Vista/7/8/10, UNIX, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Sr. Salesforce lightning Developer/Admin

Responsibilities:

• Experienced working in Cross - functional teams, identifying business requirements.
• Performed the role of Salesforce Developer in the Organization
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Picklist, Field Dependencies, Custom Formula.
• Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning app builder and creating Visual Workflows.
• Implemented Security at Object Field and Record levels for different users in the organization.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production.
• Co-ordinate with the test team and provide the application flow demo before the test team starts Testing.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Updated the Apex Controller and Helper functions regularly, making the Component Context aware as per business requirement.
• Worked on bug fixes and enhancements for the required functionality.
• Worked on Rest APIs and Platform Events.
• Worked on Postman and Workbench to explore REST API.
• Used Changed set for deployments.

Environment: SaleForce.com platform, Lightning, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Custom Objects, Custom Tabs, Reports, Workflow, Rest API, Platform Events, Aura Bundle, Change Set, Workbench and Postman

Confidential, Philadalphia,PA

Sr. Salesforce lightning Developer/Admin

Responsibilities:

• Worked closely with Product Owners and Business Analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects ofSalesforce.com (SFDC)
• Excelled in working with varioussalesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Involved in designing, development and deployment of custom objects, custom tabs, custom fields, Record types, field sets, page layout, Apex classes, Triggers and Visualforce Pages as per business requirements.
• Created manyLightningComponents and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience tolightning experience.
• Experience in aura framework,LightningComponents andSalesforceLightningDesign System (SLDS).
• Created multipleLightningComponents, added CSS and Design Parameters that makes theLightningcomponent look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Configures New Product Instance to meet business needs with validation rules, workflows, along with dashboards and reports. Experience in working on Field level, Object level and Record Level Security based on Roles and Profiles.
• Developed Apex Classes, Controllers & Triggers considering governor limits to achieve thesalesforceout of box functionality. Enforced best practices and developed unit tests to achieve good coverage for the apex classes.
• Written various SOQL, SOSL queries in Apex triggers, classes using query language and wrote DML statements to update data in Force.com platform Database. Debugging and Troubleshooting Production Issues.
• Experience on core Field Service Lightning (FSL) feature concepts, worked on various objects like Work Orders, Service Appointments, Product consumed, Service Territories, Assets, Operating hours, Time Sheets, Service Resource
• UsedLightningframework to integrate with external systems.
• Experience in building reusable UI components and pages withLightningcomponent framework.
• Worked onSalesforceLightningComponents for building customized components replacing the existing ones.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Updated the Apex Controller and Helper functions regularly, making the Component Context aware as per business requirement.
• Used Data Loader to transfer the data into Objects and Fields from the legacy system tosalesforce.com. Involved in data mapping and migration of data from legacy system to saleforce.com.
• Experience in deploying Customization and code base from Sandbox to another environment by Git, Bit Bucket, Jenkins build tool.
• Used Jira defect tracking tool for maintaining of user stories and raising defects.
• Enhance and Customize the Core Banking App NCino. Experience with Integrated Ncino Package in salesforce
• Hands on experience for understanding the Business domain, Data model, and Design of the code base for the NCino product.
• Experience in working with client specific solutions likeSalesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.
• Analysed and evaluated the performance of the application from various dimensions and conducted user acceptance test (UAT) for successful implementation with the help of RAFT Tool.
• Worked on bug fixes and enhancements for the required functionality.
• Documented the functionality of the requirements for the future reference for users.

Environment: SaleForce.com platform, Sales cloud, Lightning, JavaScript, HTML, Einstein Analytics, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Reports, Visualforce Controllers, Workflow and Approvals and Eclipse IDE, Git, Bit Bucket

Confidential, Johnston, R

Sr. Salesforce Lightning Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce and documented the Business and Software Requirements.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Validated the requirements and ensured its traceability in various applications like JIRA & Confluence.
• Created POC on Salesforce Lightning Experience by recreating the functionality of an object with multiple relationships by Creating Lightning tabs, Controllers, Components with Aura Framework, by adding Aura Attributes and Aura Handlers for Events.
• Implemented Chatter Communities functionality across sales channel and internal teams to post updates on sales, feedback on requests.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management on sales cloud.
• Implemented deal registration process utilizing Web-to-Leads with approval processes and workflow automation.
• Worked on Sales cloud with Lightning to customize Page layouts & Home page, Task Management, Lead & Opportunity Management, Productivity Improvements, and Reporting.
• Configured the utility bar to access productivity tools like Lightning Dialler and Macros and modified the Sales console to assign all standard and custom user profiles to grant access to right people.
• Re-factored Apex triggers to improve performance and Bulkified triggers using best practices by using collections like Lists, Sets and Maps.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Accessed external data in real time with Lightning Connect to integrate with legacy systems like SAP, Microsoft, and Oracle.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Worked on Salesforce Lightning Process Builder to easily automate Business Processes. Developed re-usable UI Components with Lightning Component Framework.
• Involved in creating new Lightning pages and build custom Salesforce 1 Lightning apps for different business groups in the organization using Lightning App Builder.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on developing various Lightning Components, Events and Lightning Applications.
• Worked on Visual flows & Process Builder. Implemented jQuery Tables, and enhanced with JavaScript.
• Build new apps with the Lightning App Builder and Lightning Components.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Loaded data with Apex Data Loader and prevented data corruption and solved localization issues during data loading process.
• Extended the sales cloud with Salesforce CPQ to automate the proposal and quote process.
• Integrated Salesforce data and external data into wave analytics to enable users to explore and visualize the data with explorer and designer.
• Executed user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with end-users & clients.
• Used Jenkins for deployment, once the Component merge has been done in Bitbucket and the source is ready, into the other Salesforce instance.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Lightning, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, HTML, CSS, JavaScript, jQuery, Visual Force (Pages, Component & Controllers), Custom settings, Workbench, Force.com, IDE, SAP, Custom Tabs, Email Services, Security Controls, SourceTree, Jenkins and Bitbucket.

Confidential, NJ

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com.
• Implemented on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals).
• Worked on site.com for customization of content management along with creating various site maps and landing pages.
• Worked with the content management team to decide various contributor and publisher users.
• Participated in the identification and evaluation of third-party applications from AppExchange to support a multi-year implementation roadmap.
• Implemented CPQ solution using Apttus CPQ and Contract Lifecycle Management (CLM) for various customers in industries.
• Involved in CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals by using Apttus.
• Good experience in APTTUS Product Configuration and Pricing Configuration with some advanced functionality of SFDC. Quote/Proposal and Agreement document generation using Apttus.
• Extensive experience in developing Apex Classes, Triggers, Visual Force pages, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application, Analytic Snapshots, and Dashboards
• Implementing Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricings functionality using Workflow, APTTUS Approval Process, APEX, Visual Force, APTTUS Pricing Call-back Class.
• Configuring Products (Standalone/Bundle) with complex price rules, Categories, Price Matrix, PL, PLI, Attributes. Extensively used REST APIs for integration between Salesforce and on external systems.
• Worked with Quote Documents using X-AUTHOR for Word also developed Customized login screen for community user and functionality to redirect the user from SFDC to APTTUS CPQ Quote creation using APTTUS-APIs, APEX, Visual Force, Trigger.
• Troubleshoot and worked closely with DocuSign integration.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems/databases.
• Integrated applications using Web services by consuming the WSDL files for extracting the data from the external systems.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Created new User Interface using JavaScript, HTML, and CSS in Visual Force Pages.
• Good knowledge in writing test classes before deploying into production.
• Managed development and QA teams through the migration and consolidation of three legacy CRM systems into Salesforce.com.
• Worked closely with the Informatica integration team to define and map system objects, data elements and transformation logic between systems.
• Manage different versions of code using GitHub and deploy the changes to higher environment.
• Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB. Worked on different Sandboxes for development & testing and Involved in migrating the code to production instance in instalments using Change Set and Data Loader.
• Used Flosum tool for migrating the code from sandbox to production environment.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL, Flosum tool, GitHub, X-Author, Informatica, Ajax, APTTUS(CPQ&CLM).

Confidential

SAP Analyst

Responsibilities:

• Requirement gathering, Validating Technical Specification created by developer, build test plans, test process, and documenting the end-to-end test scenarios, Maintaining Checklist and Defect log for overall project.
• Track day to day status, reporting for applications associated with delivery by object wise, leading a team of 2 onsite members and 18 offshore members.
• Client Interaction for getting Business Requirement through standup, business meetings, witness testing and responsible for change management.
• Responsible for code review and able to manage defects tracking them to closure.
• Enhancements done using BSP Component workbench, Enhancement sets, Generic Interaction Layer (GENIL) / Business Object Layer (BOL), BOL programming
• Worked on Screen enhancement like adding new buttons to navigate from one view to another view, Creating/Modifying views/view sets using Component Workbench.
• Creation of fields/ Table using AET.
• Worked on BADI implement for CRM.
• ABAP developments and enhancements
• Assisting and providing guidance to offshore team in resolving technical issues to ensure timely completion of assigned tasks.
• Ensure the integrity of development transports during transportation process.
• Worked on CRM Middleware, and Web UI related development.
• Task (Service call, Process call)
• Exception sub process, integration process, Local integration
• Using Camel parameters.
• Deploying Artifacts (known host file, username, user credentials, PGP public/secret keyring)
• Creating Package in Web UI.
• Trace Configuration for debugging issue.
• Testing outbound SSL connection
• Message monitoring
• Connecting On premise ECC/PI system by using HCC (Hana cloud connector)
• Creating communication setup between ECC systems to HCI (Enabling SSL)
• Integrated with an application which is exposed by OData protocol.