SUMMARY

• Certified salesforce professional wif overall experience of 7+ years as Salesforce Developer and Salesforce Administrator involving in the complete life cycle of SDLC including System analysis, Design, Development, Testing and Deployment.
• Experienced on developing Lightning Components, Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, Batches and working wif Force.com IDE.
• Analyzing business requirements and preparing Entity Relationship diagrams and converted them to salesforce.com using Standard/Custom objects, established objects relationships using Lookup, Master - Detail and Junction objects to implement one-to-many and many-to-many relationships respectively
• Experience wif SDLC process in agile methodology. Strong implementation and rollout experience wif salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud, FSL), Communities, Sites andForce.com platform.
• Worked on Lightning process builder flows, used field level security along wif page layouts in Lightning to manage access to certain fields.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created Lightning components using Lightning web components (LWC).
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Analytics, Sales and Marketing.
• Implemented customizations using Apex classes, Visual force pages, Workflow, Lightning, Apex Controllers (Custom, Extension & List), web service integration using SOAP, REST and Salesforce API’s, SOQL, SOSL, Aggregate queries and Force.com API.
• Strong knowledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.
• Experience in Apttus CPQ, Marketing Cloud, Web services using REST and SOAP
• Experience wifSteel Brick CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically wifSteel Brick CPQ.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, UAT, deployment and maintenance
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experienced in Importing data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader, Git Hub, and Import Wizard.
• Proficient in Data Migration from Traditional Applications to sales force Using Data Loader Utility
• Integrated Salesforce wif external systems using both inbound and outbound using SOAP & REST apex web service classes
• Setting upService CloudConsole,cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Responsible for setting up web service (SOAP, REST) integrations.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Implemented Apex Scheduler and triggers to invoke Apex Classes at regular intervals and to trigger them at some particular events.
• Good experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.
• Developed custom Reports and Dashboards, for management using Tabular, Summary, Matrix and Joined reports.
• Experience in managing Salesforce.com sandbox and production environments.
• Proficiency in Object Oriented Languages like Java, J2EE and J2EE framework Struts.
• Experience in web technologies including HTML, XML, CSS, Java Script, jQuery.
• Excellent analytical, de-bugging skills and documentation skills.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce.com CRM: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Salesforce Outlook, Marketing & Community Cloud, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, SOAP API, REST API, Informatica cloud.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform, Informatica cloud.

Source Control: Git, GitHub

Testing Tools: QTP, Selenium, Test Complete, Perfecto

Tools: Force.com IDE, Eclipse IDE Plug-in, Force.com Explorer, AppExchange, Data Loader, Cast Iron, Informatica power center.

Java Skills: Java, J2EE, Servlets, JSP, JDBC

Web Technologies: Web Services, XML, HTML, CSS, JavaScript, jQuery

Methodologies: Agile, Scrum, Waterfall

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc.), Access.

Language: Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script

Operating System: Windows NT / 2000 / Vista, Windows Server … UNIX, Windows server 2000/2003/2008

Servers: Apache Tomcat, Web logic

Databases: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access

PROFESSIONAL EXPERIENCE

Confidential - Alpharetta, GA

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Experience in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals and metadata API.
• Worked on Eclipse, Developer Console and Anonymous blocks development tools for developing, debugging, and testing of Apex classes, Visual force pages, triggers and test classes.
• Implemented Apex Scheduler and Triggers to invoke Apex classes at regular intervals.
• Worked on building SOQL, SOSL, Dynamic and Relationship queries across various objects and worked on tuning queries which are hitting governor limits.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production
• Created workflow rules to update the customer information and defined related tasks.
• Created many Lightning Components and Server-side Controllers to meet the business requirements.
• Configured Chatter for the Users in the organization for collaboration.
• Developed various custom Objects, Tabs, Buttons, Components, Visual force pages, Controllers, Apex Triggers for various functional needs in the application.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on new release of lightning Components.
• Developed responsive Visual force pages by using native components and HTML5 tags in the Visual force pages. Written Visual force pages to has look and feel same as Lightning.
• Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance wif sales territories.
• Worked on client-side validations using JavaScript for various Visual force pages in the application.
• Developed Salesforce Lightning application using Lightning Components, Controllers and Events and used Custom CSS in the components.
• Built custom CSS for all Visual force pages and loaded in the static resource.
• Created Apex REST web service methods to inbound calls to Salesforce and supported response in JSON and XML format.
• Worked on Heroku Connect to build apps. Used Heroku processes for deploying.
• Consumed WSDL and generated Salesforce Apex stubs and added WS Security headers for outbound calls to external application from Salesforce
• Configured and involved in rollout of SSO across multiple users across globe using a custom domain and IdP (Identity Provider)
• Created Batch Apex classes for batch execution and updating of related fields.
• Worked on creating Reports, Dashboards, Report Types and Analytic Snapshots on various standard and custom objects.
• Developed workflow rules, Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Worked wif MuleSoft atmosphere to integrate Salesforce wif Oracle data base and Oracle ERP systems.
• Built custom Salesforce1 Lightning apps for different business groups in the organization and used Salesforce lightning design system styles.
• Involved in the customization of the Salesforce app using Lightning resources.
• Designed custom Components, used them in Visual force pages along wif AJAX for partial page refresh.
• Worked on analyzing data while migrating from MS Dynamics to Salesforce, performed data cleansing /merging and prepared Data Dictionary for migration.
• Designed and deployed Custom Tabs, Validation rules, Approval processes and Auto-response for automating business logic.
• Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.
• Configured and used source control tool Git to maintain repositories for various releases.
• Worked on migrating components using Force.com Ant migration tool, Change Sets and Workbench from DEV to QA, ST, UAT and production instances.
• Worked on High Level Design document and Solution Document in addition to Business Requirement Document.
• Involved indaily standup meetings, Scrum. dis resulted to bring good solution to the business requirement.

Environment: Agile, Salesforce Enterprise edition, Apex, Visual force, Informatica, AJAX, Workflow & Approvals, Web Services, Reports, Dashboards, HTML5, CSS3, Controllers, Data Loader, JavaScript, SOAP, REST API, Eclipse IDE.

Confidential - New York City, NY

Sales force Developer & Admin

Responsibilities:

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Created relationships among objects using Lookup, Master-detail, and Junction Object relationships.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visual force pages.
• Used visual force components like Form, Page Block, Page Block Section, Command Button and Action support, Action Function, Page Block Table and Repeat for developing visual force pages.
• Developed rich UI using custom Cascading Style Sheets (CSS) in Visual force pages and used Java Script, jQuery for client-side validations.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
• Written apex classes to make an outbound integration to external application by generating necessary apex stubs from WSDL using WSDL2Apex.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message, and Field updates.
• As part of sales cloud, we used CPQ in my project, through sales order is created automatically.
• Created communication templates used for Email alerts based of Text, HTML and Visual force types.
• Customized standard features like auto-response, assignment, escalation rules on Lead and Case object.
• Develop Apex Classes, Custom Controller Classes and Apex Triggers for various functional needs in the application.
• Migrating of Data in complex projects using Data Loader tools.
• Collaborated wif technical resources to establish and maintain TEMPeffective integration between Salesforce.com and other enterprise systems.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.
• Prepared data mapping documents and migrated data from Siebel to Salesforce using Data Loader, Cast Iron orchestration.
• Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.
• Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
• Implemented best practices to avoid governor limits by writing repeated code in triggers and classes.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visual force pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Custom Objects, Tabs, Email Services, Workflows, Data loader, Cast Iron Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JavaScript, jQuery, Windows 2003.

Confidential - San Antonio, Texas

Salesforce Developer & Admin

Responsibilities:

• Communicating wif executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked wif SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Working knowledge of querying Salesforce.com database using SOQL and SOSL queries using Workbench.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to TEMPeffective Web-to-Lead communication wif customers and partner portals.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader. Used field level security along wif page layouts in Lightning to manage access to certain fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Oracle 9i, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email ServicesSecurity Controls, java, WSDL, AJAX, REST, JASON.

Confidential - San Ramon, CA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted wif team members to gather requirements and documented them.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, opportunities, Campaigns and Reports.
• Created various Custom Objects and defined lookup, Picklist, master-detail relationships and roll up summary between those objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, Email alerts and field updates to implement business logic.
• Working experience wif Lightning Component Framework, using Lightning component in Visualforce, and adding to lightning component to salesforce1. Proficient in configuring and customizing Salesforce App.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed various Apex classes/ triggers and Visual Force Pages for various functional needs in the application.
• Used data loader for insert, update, and bulk import /export of data from salesforce objects.

Environment: Salesforce.com, CRM, Apex, Visualforce, triggers, workflow, validation rules, AppExchange, report, dashboard, Force.com IDE, Visualforce (pages, components, and controllers), Emails, Custom objects, process builders, Data loader, SOSL, SOQLs, Force.com API

Confidential

Salesforce Developer

Responsibilities:

• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, visual force pages, components for various functional needs in the application.
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task wifin due hour.
• Involved integration of their legacy system wif Salesforce CRM through web services based on BULKAPI.
• TEMPEffective coordination wif development team.

Environment: Windows XP, Quick Test Professional, SQL 2000

Confidential

Salesforce Developer

Responsibilities:

• Worked on various custom objects and standard objects
• Worked under Agile SDLC using Scrum methodology.
• Create & customize Salesforce objects, fields, validation rules & user profiles.
• Designed, developed, and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex
• Developed SQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Acted as the point of contact for CRM vendors like Eloqua and Pardot
• Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Created various advanced fields like Pick list, Custom Formulas, Filed Dependencies
• Created workflow rules and defined related tasks, time - triggered tasks, email alerts and field updates to implement business logic
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Created Object and Field level security to hide the critical information on the profile users.
• Created auto assignment rules using the workflow process to route tasks
• Created Visual force email templates and automated Email Process to send customers.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process