PROFESSIONAL OBJECTIVE:

Work within an IT Systems Support role where my education and experience will have valuable application. The opportunity to contribute within this field is of primary importance.

SUMMARY:

• Ability to analyze, troubleshoot and resolve problems in a fast - paced multi platform environment utilizing, IBM z/OS mainframe, AS400/iSeries, Aix/Unix, MS SQL.
• Possess excellent verbal and written communication skills, with the ability to
• Work effectively within a team environment as well as independently.

TECHNICAL SKILLS:

Programming Languages: SQL, CL, COBOL, RPG, and VB.

ERP Software Systems: PKMS Manhattan Associates, JD Edwards, SAP & Horizon, Enterprise. Monitoring & Alert Tools Tivoli Workload Scheduler (TWS), Solar Winds, JCL, TSO, CICS, HP Open View, Autosys/workload automation.

Report Writer Tools: AS/400-Report Writer, Crystal Reports

Help Desk Ticketing Tracking Systems: Track-it, Remedy, Crystal Reports, Heat, Peregrine, Lotus Notes, and Service Now. Microsoft Office 365, IBM Notes, Confluence, wiki

WMS: High Jump, SQL, Jira/Coco, Print & Apply, Avalanche RF guns.

Windows: XP/2007, 2008, 2010

Network Protocols: Tools & Services HP Open view, TCP/IP, FTP, bbs, telnetnslookup, ping, netstat, nbstat, ipconfig, LAN/WAN comm, Virtualization Manager, Network Monitoring, Monitoring IT Environments; Telecom, VPN

AS/400: CL Programming RPG/400, Query/400, DB2/400, SQL, Gentran/400EDI/400, TMS/400, OS/400 Work Management tools, Rumba, Robot Scheduler, BRMS

WORK HISTORY:

IT Consultant

Confidential

Responsibilities:

• Data Operator Project involved transferring Physical tape data to newly acquired company’s virtual data center.

Confidential

Sr. iSeries Production Support Tech

Responsibilities:

• Maintained the scheduling system and work procedures within an ITIL processing environment.
• Monitored applications, systems, and hardware for abnormal processing conditions.
• Researched and resolved user problems as well as issues and problems with software systems, operations processing, and assigned processing environment.
• Solved production and system problems, made effective use of tools and resources.
• Updating, IRB, (Information Release Bulletins) and PTF (windows update for iSeries).
• Mapped & deployed updated file versions to east and west customer banking entities in a multi-LPAR environment.
• Supported external third party vendor products in the card services organization of FIS.
• Coordinated and tested applications systems, processes and procedures, hardware and software changes.
• Analyzed, implemented changes and additions to software systems and operation procedures.
• Prepared and updated IT Operation Manuals & Procedures.
• Implemented new procedures within a production environment for change control from a manual system to a digital cloud system saving the company time and money.
• Instrumental as Project lead role through the implementation life cycles.

Confidential

Sr. AS/400 iSeries Systems Computer Operator

Responsibilities:

• Plans, coordinates and works on operational tasks and projects, operates Enterprise computer systems (AS400/iSeries, AIX, Linux, Windows platforms) and peripheral equipment to process data.
• Responsible for the daily review of reports and the completion of the Enterprise backups.
• Creates and maintains logical and organized technical documentation and operating procedures.
• Performs problem determination diagnosis, and resolution of user related problems.
• Responsible for pro-active monitoring of the Enterprise systems, alerts and communicates to the technical teams any high resources usage, traffic levels and application performance issues.
• Supports user calls, corrects problems and/or escalates as necessary.

Confidential

Sr AS/400 Systems Operator/Helpdesk Analyst

Responsibilities:

• Help desk IT Support to internal and external users. Supportingtroubleshooting and monitoring the general health of system processesapplications, servers and programs within Lotus Notes program applicationsand AS/400 platform environment.
• Utilizing command line interfaces in OS administration.
• AS/400 administration, JDEdwards administration, Network/Server Administration, Active Directory
• Administration, Lotus Notes, VPN connectivity, RF devices; Backups of AS/400 systems, maintaining and managing on BRMS.
• Preparing backup tape cartridges for off site storage. Responsible for completing the Daily
• Operations check off sheet and ensuring production jobs run to successful completion, running window server batch script commands in AS/400, Robot Scheduler administration. Mimix operations check off sheet, and the Operations Turnover Report at end of shift.
• Working with and coordinating with departments Change Management, Provisioning of Orders, Opening, troubleshooting various system programs and maintenance of helpdesk ticketing system.
• Responsible for monitoring the health of messaging platform via alarming system and performance graphs.
• Troubleshooting helpdesk issues and escalating to departmental engineers.
• Was responsible for facilitating fault Management procedures, during environmental critical incidents.