SUMMARY

• Around 3 years of total software life Cycle experience in Salesforce.com CRM platform as a Salesforce Consultant.
• Expert in Requirements Gathering, Software Development Life Cycle, Software Architecture, Software design patterns, Testing Validation and Verification.
• Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Administrator and Developer.
• Experience in Data Loading and Data mapping using the ETL tools like Informatica Cloud.
• Experience in Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visualforce Pages, Custom Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data export and Mass delete.
• Worked on Migration tools like ANT, Force.com IDE and Knowledge in Change sets to migrate data from sandbox to production.
• Knowledge in web technologies like HTML, XML, CSS, JavaScript, WSDL, SOAP and REST.
• Knowledge in Lightning UI development.
• Experience in working with salesforce.com sandbox and production environment.
• Implemented and delivered projects under Agile Development Environment and TestDriven Environments with large and small Team Project.
• Hands-on experience in object-oriented analysis, design, modelling and programming tools in conjunction with Unified Modelling language (UML).
• Progressive technical developer with skill in Developing, Testing and Implementing Applications across a range of systems and environments.
• Excellent Communication and Interpersonal skills, Analytical & problem-solving skills.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Data Loader, Force.com Apex Explorer, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rule, Approvals, Case Management Automation, Sales cloud, Service Cloud, Lightning Components.

Force.com Configuration: SFDC Standard Object Configuration Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Configuration Skills, Overall User Management.

Programming Languages: Apex, SQL Server 2005.

Web Services: SOAP/REST API

Databases: Microsoft Access, SQL Server 2005/2008

Packages: MS Word, MS PowerPoint, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, MuleSoft, Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential, Savannah, GA

Salesforce Administrator/Developer

Responsibilities:

• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Implemented pick lists, dependent picklists, look up, master detail relationship, validation and formula fields to the custom objects.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Used field level security along with page layouts to manage access to certain fields.
• Created various Reports and Report folders to assist mangers better understand various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manger’s home page and gave accessibility to dashboards for authorized people.
• Hands on experience onSalesforceLightning for components Bundle, Lightning Flows and Process Builders for business use.
• Capitalized Workflow Rules, Validation Rules, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approval to automate the business processes
• Good experience in developingSalesforceLightning Apps, Components, Controllers and Events and community builder.
• Installing Applications by using App exchange.
• Worked on writing Test Classes for Apex Triggers, Apex classes, Batch Apex Class and Controllers.
• Worked on Lightning components for quick actions using Aura, Lightning design system, CSS.
• worked on salesforce communities which replace customer and partner portals.
• Capitalized Workflow Rules, Validation Rules, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approval to automate the business processes
• Managed customization of objects extending the data model as per the requirements, record types, page layouts, fields.
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Tightened security by privatizing OWDs for Custom Salesforce Objects and giving appropriate users access through Roles, Profiles, Permission sets and Sharing rules.
• Implemented Service Cloud environment.
• Worked in Administration, Configuration, Implementation and Support of service max andSalesforce Application.
• Worked closely with business analysts and performed detailed analysis of business and technical support.
• Worked on Case, Work Order for service cloud.
• Created Batch Apex classes for batch execution and updating of related fields.

Confidential, Savannah, GA

Accounting

Responsibilities:

• Maintaining externally funded grant account and updating transactions using PeopleSoft.
• Running and Resolving Queries in PeopleSoft.
• Identifying discrepancies in accounts
• Creating pivot tables in MS Excel.
• Organizing purchase card transactions and examining statements for accuracy.
• Fixing grant related purchase card errors.
• Verifying travel expense statements with travel policy.
• Developing MS Excel macro sheets for specific application.
• Ledger Entry and Posting debt and credit transactions in PeopleSoft
• Placing purchasing orders of equipment, software and supplies using electronic-procurement system
• Retrieving data using and creating tables of various accounts using PeopleSoft
• Identifying discrepancies and exceptions in each account
• Assisting supervisor in preparation of annual balance sheet and income statement
• Calculating equipment depreciations using straight line method
• Creating pivot tables
• Developing excel macro sheets.

Environment: Oracle Peoplesoft, Electronic Procurement (E-Pro), MS Excel and MS Word