PROFESSIONAL SUMMARY

• Overall 9+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, analysis, design, development, implementation & enhancement of projects in salesforce.
• Good understanding of CRM business processes like Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies, creating new relationships using Lookup, Master - Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes.
• Expertise in SFDC Configurations/Customizations as Administrator and Developer.
• Extensive experience in creating Visualforce pages and integrating with external source by developing SOAP, REST, Apex Web Services and Force.com API.
• Thorough understanding of SDLC Methodologies like waterfall, Iterative, Agile (SCRUM).
• Extensive experience in writing SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Good knowledge in developing, customizing Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Developed user interface, Page Layouts, Tabs, Custom objects, Validation Rules, Triggers, etc.
• Knowledge in various fields like, Cross-Object/ Custom Formula Fields, Validation Rules, Field dependencies, Workflows and Approval Processes for automated alerts, Field Updates and Email generation per application requirements.
• Good experience in rollout of Saleforce1 for mobile and customized visualforce pages with Aura components.
• Worked on embedding the wave dashboards into Visual Force pages and lightning using lightning components and App Builder.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Experienced in using Lightening Web Components
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Fair understanding of marketing cloud, sales cloud and service cloud.
• Extensive experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Performed data analyst roles and used tools: Apex Data Loader, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.
• Good experience in Markup Languages like XML, HTML and CSS.
• Understanding Marketing cloud application, web services and requirements for automating web services.
• Proficient with Object Oriented Programming and development web-based applications using Java Technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Strong experience in developing salesforce Apps, Components, Controllers and Events.
• Good at problem solving and time management skills to meet tight deadlines.
• Excellent Communication skills, good team player with ability to work as a part of both large and small teams.

TECHNICAL SKILLS

Salesforce: Salesforce SFA, Apex Language, Apex Classes, Standard and Custom

Technologies: Controllers, Extensions, Apex Triggers, SOQL, SOSL, Visual Force, Pages/Components, Apex Web Services, Workflow & Approvals, Reports, Dashboards, Roles, Profiles, Assignment rules, Standard and Custom Objects, Territory Management, Apex Data Loader

Visual Force: Custom Visual Force Pages

Languages: C, Java, Apex, JavaScript. And JQuery

Database: Microsoft SQL Server, MS Access

Web: HTML, XML, CSS, XHTML, HTML5, JavaScript.

Platforms: Windows, Windows Server.

Tools: Data Loader, ANT, JIRA, SERVICE NOW, Eclipse IDE.

Methodology: Waterfall, Agile SCRUM

Operating: Windows, Windows Server 2000/2003/2008

Systems: UNIX, Linux

PROFESSIONAL EXPERIENCE

Confidential, Franklin, TN

Salesforce Lightning Developer

Responsibilities:

• Involved in Business Requirement meetings like requirement gathering for IT team and analyzing the requirements/business needs provided by the Client/Stakeholders.
• Implementing the internal Case Management Process for Sales team.
• Handling/Supporting existing Functionalities in Salesforce Classic.
• Writing Apex Triggers and Test Methods.
• Worked on creating lightning actions, lightning apps and more than 30 components using salesforce lightning framework.
• Responsible for Code Migration (Apex classes, Apex Triggers and Test methods) from Sandbox to production.
• Worked on Developing lightningcomponents andLightningapps to provide better and more interactive interfaces to end users.
• Worked on Lightning Web Components (LWC) to perform better and to develop than Aura Products.
• Implemented Deal Registration Process for New Leads coming into Salesforce from Partners side as well as assigning them to Queues using Lead Assignment Rules.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Responsible for developing and configuring the application in sales cloud and service cloud.
• Customization of Apttus product and CLM by using Salesforce features like triggers, VF pages.
• Developed Apex classes along with Enabling Aura to make them available to Lightning components.
• Implemented Code Functionality (APEX Class, APEX Trigger) to auto assign new leads coming in from Web Portal to existing accounts and existing opportunity in Salesforce.
• Experienced on integrating salesforce and CPQ application to automate fulfillment process.
• Working on Lightning Components for Sales Opportunity Process for building the Sales Path for sales representatives to fasten up the sales.
• Handling Zendesk Tickets and Comments.
• Worked on creating Lightning Pages inside Lightning Community Builder
• Worked extensively on Customizing Service Cloud Console by embedding visual force page in custom console components.
• Build Two Step Approval Process including escalation process for partner deals (Leads).
• Responsible for managing the data security and assigning right profiles and roles.
• Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• UsingData LoaderandImport WizardforData Export, Updates and Backup for the organization.
• Responsible for understanding the requirements directly from sales reps and channel managers and implementing the same in salesforce.
• Involved in building and setting the new environment from the scratch for Production Org.
• Good at using Data Loader.

Environment: Salesforce classic, Salesforce Lightning

Confidential, Seattle, WA

Salesforce Lightning Developer

Responsibilities:

• Worked on SCRUM Methodology for project execution. Also Involved in managing releases of product from development to QA to Pre-production and Production.
• Handled Orders coming from SAP and integrated them with Salesforce for reporting purpose.
• Worked on Territory Management and Setting up the roles for the users based on the client requirement.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved on creating Lightning Pages inside Lightning Community Builder.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Used Sandbox for testing, Force.com IDE for creating, modifying and deploying an application
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Worked on adding Marketing cloud products
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed triggers to support business process and Custom Buttons.
• Created Batch Jobs and batch classes based on the client requirements to fulfill various modules of the project.
• Created test classes and methods for apex classes and batch classes.
• Troubleshooting and resolving the problems faced in the testing phase.
• Used TFS for Task management and Version Control for project.
• Provided salesforce solutions to clients ranging from Sales Cloud, Service Cloud, Marketing Cloud Desk.com, Salesforce Lightning Components and Apps.
• Responsible for sending Daily Scrum Health status to stakeholders and highlighting if any risks and impediments which can affect the Sprint delivery in the project.
• Conference calling with customers and other teams, thus building up a very strong customer support and communication structure.
• Responsible for release management and deployment of the changes from QA to Full Copy and Full Copy to Production.

Environment: Salesforce, Force.com

Confidential, Raleigh, NC

Salesforce Admin/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match thefunctional needs of the organization.
• Extensively involved in Requirement Analysis and Preparation of detailed System Requirement
• specification.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components.
• Visualforce Pages to suit to the needs of the application.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Created dashboard and reports for the business users.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Reviewed code to eliminate XSS security threats.
• Participated in the training sessions provided by the Salesforce team and support end users.

Environment: Saleforce.com platform, Visual Force (Pages, Component & amp;amp; Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Hyderabad

Salesforce Administrator

Responsibilities:

• Interacted with business user groups, SMEs for gathering requirements forSalesforceimplementation and developed & documented the business and software requirementsLed & developed strategy for enhancing systems to meet business needs, and mappedclient business process and requirements onto the capabilities ofSalesforce.com and theForce.com platform
• Participated in addressing strategic and operational issues involving CRMandSalesforceinstances
• AdministeredSalesforcesetup for new users, roles, profiles, enforced security controls,permission settings and data access across fields, objects and at record levels, andmaintained overallSalesforceconfiguration
• IdentifiedSalesforceusage problems and crafted technical/ communication plans forremedial initiativesto implement break fix, business enhancement, feasibility request admin needs toSalesforceapp users
• Maintained system metrics & logs to track trends in usage & adoption, data quality, integrity, & app failures
• Created reports (summary, matrix, pie charts, dashboards & graphics) & report folders to assist managers to better utilizeSalesforceas a sales tool and configured various reports for different user profiles
• Utilized SOQL and SOSL to query and search for business data
• Identified process flaws in the current system and recommended business process
• automation in the new system after analyzing and documenting AS-IS system and TO-BE system
• Participated in project communications management, including meetings with stakeholders to discuss on progress of project work, products, deliverables, & issues on weekly basis
• Managed dependencies, risks and planning for contingencies to ensure minimal effect on deliverables
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects and to read, extract & load data from comma separated values (CSV) files
• Created custom objects & fields like Leads, Marketing, Campaign, Dashboard, Sales, Account, etc.
• Configured Logo, Salesforce Org Company Profile, User Interface Settings and Login Restrictions
• Worked on implementation of data loader to load data from marketing cloud to service cloud.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-ins.

Confidential

Java Developer

Responsibilities:

• Interacted with administration group to gather and analyze Functional requirements and creating technical specifications.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, and sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data models and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Reviewed Code & Debugged it using Eclipse & MS JavaScript Debugger.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles. Used Junit to implement test cases for Unit testing of modules.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB, Web logic, JavaScript, HTML, XML, Eclipse, Oracle and Windows XP.