SUMMARY

• Overall 7+ years IT experience, Certified Salesforce Administrator, and developer over 3+ years of professional IT experience in Salesforce.com CRM Platform And 5+ years software testing experience.
• Experience working in an Agile environment/team focusing on sprint - by-sprint deliveries
• Proficiency in SFDC Administrative tasks like Creating Profiles, Permission Sets, Roles, Users, Page Layouts, Record Types, Email Services, Approval Process, Workflows, Validation Rules, and Process Builder.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.comPlug-in and Eclipse IDE in Sandbox and Production Environments.
• Experience in creating Custom Lightening Components.
• Experience in understanding business requirement to design the required entities like custom objects, creating the relationships and junction objects.
• Experience across various SFDC implementations with Sales Cloud, Service Cloud, Marketing, Chatter and AppExchange applications.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
• Experience with analysis, design, development, deployment and testing of enhancement and new work requests as per Software Development Life Cycle (SDLC) and worked with agile methodologies
• A team player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Experience with JIRA Software for Test Planning
• Active interest in web application development
• Interest in product testing
• Ability to derive test scenarios from user stories and use cases
• Ability work closely with Developers and Product Owners to ensure features/bug fixes are 'shippable' by sprint end
• Contribute to sprint planning, sprint review/retrospectives and daily stand-ups meetings

TECHNICAL SKILLS

Salesforce Technologies: Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services.

Salesforce tools: Force.com API tools (Data Loader), Force.com, Data loader, Developer Console.

Web Technologies: HTML, XML, Java Script, Web Services, CSS, SOAP API, REST API, WSDL

Office Tools: MS Excel, MS Word, Outlook, One Note.

PROFESSIONAL EXPERIENCE

Confidential - SACRAMENTO, CA

Salesforce Admin/Developer

Responsibilities:

• Design Requirement documents and functional documents for the development team.
• Created Custom Fields, Custom Reports, Triggers, Custom Formulas and Field History Tracking.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Created advanced workflows rules with field updating actions and validations, and automated business processes.
• Created Visualforce email templates, lightning email templates and automated Email Process to send appropriate users.
• Actively participated in deployment activities from Sandbox to Production.
• Experienced in the designing UI using Visual force Pages.
• Worked on Profiles, sharing rules and levels, public groups and employed manual sharing, restricted access to sensitive organization’s data.
• Worked on writing Apex Triggers, Batch Apex and Scheduled Apex.
• Built new dynamic data table custom lightning salesforce Applications, App pages and record pages, with the Lighting App Builder using Aura Lightning components, controllers, and Events and used customcss in the components.
• SOQL, SOSL and DML queries.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with SOQL, SOSL & relationship queries for query optimization and not to hit governor limits.
• Used Data Loader and Workbench for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed Test Classes for every Classes, Trigger, Webservices with maximum assurance of code coverage.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist Fields.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.
• Experience in building new apps with the Lighting App Builder and Lightning component

Confidential, SACRAMENTO, CA

Salesforce Developer

Responsibilities:

• Performed roles of Developer and Administrator in the organization for customization and configuration.
• Created a user interface for Billing, Usage and payment process using the Custom Objects, Lightning Tabs, Lightning Components, Page Layouts, and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Custom Formulas and Field History Tracking.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Created advanced workflows rules with field updating actions and validations, and automated business processes.
• Created Visualforce email templates, lightning email templates and automated Email Process to send appropriate users.
• Worked on Profiles, sharing rules and levels, public groups and employed manual sharing, restricted access to sensitive organization’s data.
• Developed Lightning Components, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with SOQL, SOSL & relationship queries for query optimization and not to hit governor limitations.
• Web services have been developed to get/put the data from/to Web Application developed in .net
• Used Data Loader and Workbench for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files

Confidential

QA Manual Tester

Responsibilities:

• Assists and cooperates with co-workers, supervisor, and management
• Performs all duties in accordance with established Company goals
• Performs technical analysis to identify the scope and schedule for upcoming projects and individual work items
• Participating in all aspects of product testing, including test plan development, execution, and delivery of well-tested solutions with short time to release
• Independently analyzes issues, recommends software changes and writes detailed bug reports. Creates and maintains ownership of test cases and test results throughout SDLC
• Provides the highest level of customer service to customers, whether these are current or prospective clients of the Company, vendors, staff, business partners or visitors
• Work with development team to create test plans for enhancements and fixes on applications
• Mitigate risks to Business through timely and precise execution of manual/automated test scripts under moderate supervision
• Responsible for specific testing phase (Performance / Automation)
• Produce test results/screenshots & upload to Test Director/Quality Centre
• Develop and execute formal test plans within budget and schedule constraints
• Perform functional and technical test execution activities as per BTS engagement level in the project
• Document software product defects and track it to closure