ServiceNow Administrator Resume

SKILLS:

Customer Support

HTML

Scripting

XML

Data Analysis

Data Analyst

Data Collection

Java

PEL

Change Management

ITIL

Workflow

Strategic Planning

Inspections

NON - Destructive

Destructive Testing

NON-Destructive Testing

Collection

Operations

Time Management

Problem Solving

Production Environment

Unspecified maintenance

Sanitation

Maintain Data

Pumps

Fulfillment

Marketing Analysis

Process Automation

Self-Starter

Mentoring excel

Microsoft Excel

Microsoft Office

Microsoft Powerpoint

PowerPoint

EXPERIENCE:

Confidential

ServiceNow Administrator

Responsibilities:

Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents,Knowledge Base, Management, Project & Portfolio, and Reporting
Remain abreast of the industry technical trends and new development to maintain current skills and remaincurrent with industrial standards (continuous learning)
Strong knowledge of CMDB, including importing and exporting of customer data
Perform system and application configuration and management.
Provide level 2 customer support of tickets assigned to the ServiceNow team
Complete development, configuration and workflow administration to support business processes in the platform
Actively manages the lifecycle of the platform
Assist with implementation of ServiceNow applications and provide technical insight in designing while aligningto service management best practice
Extensively worked with IT Management to align ServiceNow with IT organization strategy
Configuration/Customization and implementation/administration of the ServiceNow system which includesworkflows
Demonstrate ability to develop and maintain excellent long - term client/supervisor/peer relationships

Confidential

ServiceNow Administrator

Responsibilities:

Assist developing ITSM roadmap.
Analyze and recommend emerging ITSM technologies that can providebenefit while reducing risk
Effectively capture and communicate system requirements, functionality, technical plans, priorities and status
Load, manipulate and maintain data between ServiceNow and other systems
Provide configuration update support and functionality checking within the development cycle of ServiceNow
Create, maintain and enhance future connection between ServiceNow and other system
Experience working with large data sets and performing data analysis to hel facilitate and inform managementdecision
Work closely with ServiceNow functional team to build requested items and tasks using workflows to manageprocesses from the customer to the fulfillment teams
Work with development team to migrate updates into the production environment
Developing, testing, deploying and updating workflows and approval flows and rules
Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities
Work with functional and admin teams to deliver automated workflow solutions in ServiceNow

Confidential

Technical/Pod Inspector

Responsibilities:

Documented inspection methods, processes and results, performed daily equipment set - up procedure and qualitychecks
Performed and applied working knowledge of isometric drawing P&IDs
Monitored and took daily reading of Psi during fracking operation
Prepared operational report, logbooks on equipment, daily inspections work orders input in the computer datasystem of the company

Confidential

Data Analyst

Responsibilities:

Optimized data collection procedure and generated reports weekly, monthly and quarterly basis
Used advanced Microsoft Excel to create pivot analysis and pivot reporting as well as use VLOOKUP
Used statistical technical techniques for hypothesis testing to validate data and interpretations
Presented data and results to teams in order to improve, change strategies and operation
Proposed solutions to improve system efficiencies and reduce total expenses

Confidential

Frac Technician

Responsibilities:

Entrusted to provide customer support to frac operators to ensure adequate delivery of fuel products in a timelymanner
Enforced and directed safety and sanitation regulations to conform with the rules of the company
Loaded bobtails from tanks and transport for onward delivery to job site
Effectively and efficiently drag horses in and out through frac equipment to frac pumps in different locations wherefracking operations are in progress
Completed paperwork accurately and timely each day of work as well as inspecting and verifying products beforestorage.

Confidential

Field Technician/Equipment Operator

Responsibilities:

Proficient in the operation of frac equipment such as pumps, silos and data van
Competently and efficiently run sand line valve pumps during fracking operation
Troubleshooting and maintenance of equipment at frac location
Rig up and rig down of all equipment at the beginning and end of frac operation at different location across cities
Effectively communicated information and performed duties in a teaming environment where safety is top priorityas an engaging tool

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