SUMMARY

• Over 7+ years of experience in the field of IT industry which includes as a Salesforce Developer/Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications and experience on development of software applications using JAVA.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud and Chatter applications.
• Hands on experience in development by implementing APEX Triggers, APEX classes, wrapper classes, controllers, Visual Force, Force.com IDE, Apex Test Classes, Batch Apex for data processing and writing queries in SOQL and SOSL, customized queries to avoid governor limits.
• Strong expertise in Vlocity component development and well versed with the functions of the card framework in the insurance vertical.
• Knowledge ontheField Service Lightning mobile apphow it works and aids on - site job management to a mobile workforce.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events using the aura framework and Experience in Lightning Web Components.
• Experience in creating Objects, Fields, Page Layouts, Record Types, Workflows, Approval processes, Validation rules, Email Services, WSDL, Roles, Profiles, Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Customized existing Visualforce pages to align with salesforce new Lightning UI experience.
• In-depth knowledge on Tableau Desktop, Tableau Reader and Tableau Server.
• Experience inSFDC IntegrationusingWebServices (SOAP and REST)andApex ProgrammingSalesforce.
• Experience in web technologies likeHTML, XML, JSP, JSF and JavaScriptand also experienced on working with data structures to manage large amount of data efficiently.
• Worked with Jenkins and code versioning tools to achieve CI/CD within different Salesforce orgs and experience in GitHub, Jenkins, and Ant for version control and traceability usage.
• In-depth experience in CRM business processes and developing Salesforce CRMApp Exchange applications, Service and Sales Cloud Functionalities and also good in configuring and administrating Salesforce CRM environment.
• Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.
• Worked withPardotFunctionality,Pardot A/B Testing,Auto responderemails andPardot Email Rendering.
• Experience inSalesforce Lightning Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.
• Experience working in Agile Environment involving in Daily Scrum and planning sessions.
• Hands on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Polices, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.
• Experience in SFDC configuration and Maintenance activities that includes User Management, Role hierarchies, Permission Sets, Security, Profiles and Sharing rules.
• Experienced inObject Oriented AnalysisandDesignandObject-Oriented Programmingand Design Patterns underMVC(Model View Controller)Architecture.

TECHNICAL SKILLS

CRM tools: Force.com, sales cloud, service cloud, marketing cloud

Salesforce.com Development: Apex language, Apex Triggers, Apex Classes, Controllers & Extensions, Apex REST & SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers)

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settings, communication templates

Lightning Development: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production),Tableau

Languages: Apex, Ajax, Java, JSP, XML, HTML, CSS, Bootstrap

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh, Linux, Unix

PROFESSIONAL EXPERIENCE

Sr.Salesforce Admin/Developer

Confidential, Birmingham, AL

Responsibilities:

• Involved in creating a functional specification that describes the solution requirements, the architecture, and the detailed design for all the features.
• Implemented Service Cloud modules Case Management, Web to Case, Knowledge, Article Management and Solutions.
• Created the data design that describes objects, relationships between objects and field types, transformation mapping and data processes.
• Implemented sales cloud, service cloud and marketing cloud using Pardot.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used Amp Scripting to use data from data extensions.
• Responsible for technical coordination including emailQAinhtml, writingSQLquery andAmpScriptlogic and leveraging assets to build and deploy email campaigns
• Working on integrating Oracle Service Cloud application with Salesforce Sales Cloud for Opportunities, Sales Person and Organization.
• Automated marketing cloud using Pardot like lead qualification, lead management and sending messages
• Designed, developed, test and deployed customsalesforceapplications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers, VisualForce Pages for various functional needs in the application.
• Developed and maintained dashboards in salesforce Wave (Analytics Cloud) Platform for all marketing business units.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Set up field service featuresaccording to client unique business needs. This includes installing theField Service Lightning managed packageandField Service Lightning mobile app.
• Created and updatedusers, reports,and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such asConga Merge and Outlook.
• Working on implementing CRM functionalities in Oracle Right Now and Oracle Field Service Cloud
• Ability to build apps onHerokuand experience using Heroku connect.
• Uses SFMC Amp script, scripting language, to build dynamic content into HTML.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, JavaScript and other technologies
• Developed LightningApplications and LightningComponents using Aura, Lightning framework, SLDS and Java Script.
• Worked on integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Developed Wave Apps, Datasets, Lenses and Dashboards in EinsteinAnalytics.
• UseAMPscriptlanguage to create various email campaigns; create automated marketing campaigns
• Setting upService CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in EinsteinAnalytics.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Process Builder, Tasks, and Events, Leads, Campaigns, Reports and Dashboards.
• Experienced in marketing benefits of integrating Pardot and Salesforce,
• Using Pardot implemented lead qualification, lead management, and more targeted messaging.
• Using Pardot automated lead behavioral tracking, lead nurturing functionalities
• Created CPQ process using Apttus CPQ and CLM AppExchange tool in Quote.
• Integrated Apttus CPQ and CLM applications and automating processes on Salesforce platform
• Perform SFDC Administrative tasks like creating/modifying Profiles, Roles, Users, Page Layouts, Email Services, Workflows, Approval Processes, Reports and Dashboards.
• Worked with theFinancial service cloudto integrate the business model and to increase the productivity
• Successfully deployed all the Vlocity/Salesforce components using Vlocity Data Packs through managed org connections and Change sets to Production Environment.
• Created Duplicate rules to prevent duplicate records from entering the system through user interface or through API.
• Written Apex Rest web services for accessing CRM data and showing in external web application for internal users.
• Extensively Used Excel to operate on less than 100K records and used Microsoft Access to operate on over 100k Records as excel is slow to process records over 100K.
• Create service resourcesandservice crewsthat represent yourfield service techniciansinField Service Lightening appand add details about their skills, service territories, and availability
• Worked onHerokuconnect to build apps. Used Heroku processes for deploying.
• Performed day-to-day Salesforce.com functions for database maintenance and worked on an environment which has over 2000 + user accounts and licenses.
• Worked with Tools-Jira, Visual Studio Code, Bitbuket, Jenkins, Source Tree, Git, SFDX for Feature Development Process. Used Jenkins for Continuous Integration and Continuous Delivery (CI/CD).
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Worked on Data Loading Activities usingsalesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Data Loader.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component &Controllers), Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, XML, Soap UI, Eclipse, Web Services, Lightning Components.

Sr. Salesforce Admin/Developer

Confidential - Roanoke, VA

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Process Builder Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Tasks, and Events, Leads, Campaigns, Reports and Dashboards.
• Developed Salesforce Lightning Applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and Docusign add-ons. Provide Release Management support for processing configs and custom code changes.
• Involved in queryingsalesforcetables using SOQL & SOSL queries usingForce.com Explorer.
• Analyze large volumes of data and developed dashboards using Salesforce Einstein Analytics
• Migrated consistently to lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Well versed with custom HTML templates for use in Vlocity Cards and Omni scripts
• Involved in creating advanced Tableau functionalities such as geographic mapping, data blending, extract optimization to create advanced chart types and visualizations.
• Used SalesforceDX to Salesforce environment in Scratch orgs which Salesforce code or metadata that can be easily created or destroyed, helping to speed up the standard development workflow.
• Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred knowledge to the offshore team.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Experience on all CRM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Worked on Data Loading Activities usingsalesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, Workbench & Data Loader.

Environment: Saleforce.com platform, Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse.

Salesforce Developer/Admin

Confidential -Bloomfield,CT

Responsibilities:

• Worked as an enthusiastic team member performing the roles ofSalesforce Developer as well as Administrator in the organization.
• Developed Apex Classes, Controllers, Extension Controllers and Apex Triggers in the application for various Business/Functional requirements.
• Designed the Custom Objects, Record Types, Report Types, Formula Fields, Page Layouts, Workflow Rules, Tasks, Field Updates, Emails and Alerts to track customer related tasks and activities.
• Maintained Reports and Dashboards to provide fast access to key business metrics.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Developed VF components in mobile apps.
• Designed web pages in Visualforce for capturing various customer’s data.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used Apex Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Performed day-to-day Salesforce.com functions for database maintenance and managed over 4,000 + user accounts and licenses.
• Setup Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment Rules, Web-to-Lead and Auto-Response Rules.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls and Sharing Settings.
• Configured and tested SalesforceService Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web and Phone.
• Used agile methodology and got good experience in daily Scrums and sprint meetings.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Email Services, Sales Cloud, Service Cloud, SOA, WSDL, Community Cloud, CPQ, CLM, Sandbox Data loading, Eclipse IDE, Reports & Dashboards, Security Controls, Relationships, Web Services, Profiles, S-Controls

Salesforce Developer/Admin

Confidential - Columbus,Ohio

Responsibilities:

• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all Sales Person are assigned the correct accounts and leads.
• Interacted with business user groups spread over the sales, marketing and customer service for gathering customer requirements.
• Design of a standardized a Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Implemented Sales cloud to support online advertising including Lead, Opportunity and Campaign.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management in Sales cloud.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Extensive experience in Apex/Visual force development.
• Worked in developing and consuming RESTFULL, SOAP web services in service oriented architecture.
• Adhered to the best practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions and Triggers.
• Worked on Apttus for providing Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management on salesforce.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute
• Developed complex validationrules, formulafields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented picklists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Implemented CPQ solution using Apttus CPQ& Contract Management (CLM) for various customers in industries.

Environment: Sales Cloud, Data loader and Data management, Workflow rules and Approval Processes, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Java Developer

Confidential 

Responsibilities:

• Involved in the analysis, design, and development phase of the application.
• Responsible for technical planning, scheduling, design, implementation, testing, and post implementation support.
• Developed the user interface for registration using HTML, CSS, jQuery and AJAX.
• Designed Use Case diagrams, Class Diagrams, Sequence Diagrams and Deployment Diagrams.
• Implemented JavaScript for Form Validation, Document Behaviors, look and feel and maintaining consistency.
• Used Spring MVC, Spring Web, JSP, JSON, JQuery, JavaScript, Require JS, Node JS Http, CSS and HTML and followed W3C standard for the development of presentation layer.
• Debugged the code using Java debugger and Eclipse and used exception, condition and other break points.
• Ensured site design integrity and quality control consistency throughout the project's lifecycle.
• Responsible for unit testing using JUnit and involved in Functional testing for each module
• Established PL/SQL stored procedures, triggers, views for backend database access.

Environment: Java 1.6, JBoss 4.0, Spring, JavaScript, Oracle 9i, Eclipse, Maven, Web Logic, Servlets 2.3, JSP1.2, Spring 3.6, SQL, HTML, DHTML, CSS.