SUMMARY

• 8+years of experience in the field of IT including6+years of experience inSalesforce.
• Experience in using Salesforce.com like creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, Validation Rules and Approval Workflow.
• In - depth understanding of CRM business processes like Account Management, Forecasting, Order Management, Campaign management, Lead Management.
• Experience in individual Opportunities,AccountsorLeadsusing the Sharing button.
• Expertise in analyzing business requirements, Entity Relationship diagram and implementing them to Sales force Business custom objects, master-detail relationships, lookup relationships.
• Involved in datamappingandmigrationof data from legacy systems to SalesForce.com Objects and fields.
• Strong understanding of Salesforce CPQ capabilities and limitations and can clearly communicate those to customers.
• Proficient in using Force.comWeb Services APIand outbound messaging for implementing web services throughWSDLin the application for access to data from External systems and websites.
• Experience inSalescloud,Servicecloud,CustomCloud,ChatterandApp Exchangeapplications.
• Good Experience onSalesforceLightning.Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Experienced in designingJunction objectsand implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, field updates, and Email generation according to application requirements.
• Understanding and experience in Database Development, Business Intelligence and Data Warehousing principles, approaches, technologies, and architectures including the concepts, designs and usage of data warehouses, data marts, and operational data stores.
• Good exposure toAppExchangeapplications. Able to find appropriate applications, install and customize.
• Worked with Client-sideJavaScriptfor callingXMLHttpRequestmethods like (GET, POST, etc.) to work with data managed by the remote web server.
• Worked ondatabaseslike Oracle, MS SQLServer, DB2 and Flat Files.
• Expertise in variousStandard objectslike Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Strong Business Analysis Skills including in depth knowledge ofSoftware Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge ofRational Unified Process (RUP).
• Detailed understanding ofSoftware Development Life Cycle (SDLC)and sound knowledge of project implementation methodologies includingWaterfall and Agile.
• Well versed in Business Analysis, Requirement Gathering, Customer Facing Presentations, Business Processes and Methodologies.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Triggers, SOQL, SOSL Apex Scheduler, Lightning Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) and S-Control, sales cloud, service cloud, community cloud, Financial Service cloud, SFDX, Omni scripts, Data Raptor, Integration Procedures, Health cloud, cpq, pardot, Partner Communities

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: JAVA, C, C++, VB, APEX and UML

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, JQuery, Shell Scripts and Web service

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

PROFESSIONAL EXPERIENCE

Confidential, Maryland

Salesforce Lightening Developer

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions (workflow, force.com objects, reports, apex code) in response to business needs.
• Involved in creation of custom fields, field dependencies, tabs, applications, home page components.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Created many Lightning Web Components and server-side controllers to meet the business requirements.
• Worked withSOQL,SOSLqueries withGovernor Limitationsto store and download the data fromSalesforce.complatform database.
• Experience with customization on the Salesforce Lightning platform which should include Lightning Components using the Lightning Design System framework Apex and declarative platform tools Process Builder Visual Workflow Lightning App Builder etc
• Lightning Web Components integrations with back office systems often through the use of middleware tools and complex data migrations Implementation of Service Cloud Implementation
• Created modern EnterpriseLightning AppscombiningLightning DesignSystem,Lightning App BuilderandLightning Componentfeatures.
• Testedapps by appending multiple components to aLightning ApplicationtherebydeployedApplications fromSandbox to Production.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Implemented Salesforce Development Cycle coveringSales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• BuiltLightning ComponentTab for Salesforce 1 Navigation and Custom Applications inLightning Experience.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked on integrations and authentication automation.
• Worked on Service Request / Ticket Fulfillment, and DocuSign integration to Salesforce for affidavits.
• Worked on Call center CRM.

Confidential, Arlington, VA

Salesforce CPQ Analyst

Responsibilities:

• Handling tickets related to Production and Conducting Data Loads.
• Expertise in Deployment procedures and Data testing.
• Understand the business structure and work among those protocols without impacting any other integration works.
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations
• Hands on Salesforce Lightening Components design and designing compact layouts using Apex, Visual force pages, Workflows, Apex Triggers.
• Created modern EnterpriseLightning AppscombiningLightning DesignSystem,Lightning App
• BuilderandLightning Componentfeatures.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Created multipleLightning Web Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• Testedapps by appending multiple components to aLightning
• Coordinate the evaluation, scope and completion of new development requests.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments projects like Integration and System Configurations, Integrations and Deployments.
• DevelopedAPEX class, Controller class andAPEX Triggersfor various functional needs in the application.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Experienced working on Salesforce integration and Steelbrick for automation quoting, contracting and billing process.
• Good knowledge of security and Sharing rules and Securities at object, field, and record level for different users at different levels of organization. Created various profiles and configured Permission sets based on the Organizational hierarchy.
• Worked on maintaining, integrating and configuring with Apttus CPQ.
• Extensively used tools suchInformaticafor integration of data with legacy ERP system.
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our users, vendors and the application development teams
• Work independently with members of the user community to define and document development requirements
• Deploying applications from Sandbox to production using Change Sets.
• Hands on experience in salesforce.comCRM integration, developing and deploying custom integration solutions.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API,force.com callouts, Batch and Schedule Apex Programs
• Created workflow actions for related tasks, time-triggered tasks, and email alerts, field updates to implement business logic for Accounts, Leads, Opportunities and custom objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com platform, Apex Language, Visual Force (Apex classes and Apex Triggers), Salesforce.com Data Loader, Reports, Dashboards, Lightning Components and Controllers, Custom Objects, Custom Tabs, Web Services Sandbox, Eclipse IDE Plug-in, Email Service, Force.com Explorer.

Confidential, Charleston, SC

Salesforce Admin Developer

Responsibilities:

• Design and Build Apex class (Code) andHandle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations
• Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
• Coordinate the evaluation, scope and completion of new development requests.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Set permissions for users using Object-Level and Field-Level security best practices.
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Implemented solutions to resolve system errors and data issues to avoid downstream effects on marketing or sales teams.
• Effectively act as the liaison between our users, vendors and the application development teams
• Work independently with members of the user community to define and document development requirements
• Gained over all knowledge in testing environments in different platforms
• Hands on experience in salesforce.comCRM integration, developing and deploying custom integration solutions.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users
• Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API,force.com callouts, Batch and Schedule Apex Programs
• Created workflow actions for related tasks, time-triggered tasks, and email alerts, field updates to implement business logic for Accounts, Leads, Opportunities and custom objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Apptus, Code Migration, Eclipse, Force.com IDE.

Confidential, Austin, TX

Salesforce Admin Developer

Responsibilities:

• Working on public methods, objects and process builder processes to handle inbound or MO messages automatically.
• Managed different profiles and permission sets to set up Omni-Channel application. Because, LiveMessage’s Inbound / Mobile Originate (MO) Messaging relies heavily on Salesforce’s Omni channel functionality.
• Experience in working with Apex classes and Triggers, Configuration, Controllers and Controller Extensions, Components.
• Experience developing custom UI using Visual force pages, Java script, HTML and CSS.
• Experienced in developing Lightening Components and Lightning apps to provide more interactive interfaces to end users.
• Experienced in developing Lightening pages using Aura Framework.
• Proficient with Sales Marketing Cloud, Service Marketing Cloud, Jenkins, Call Center, Force.com, Chatter, Lightning and App-exchange on Salesforce Marketing Cloud.
• Experience in Aura Framework and Lightning Bundle.
• Expertise in using Community Builder to customize the communities.
• Experience working with Deployment tools like Force.com IDE based onsalesforce.com Sandbox environments.
• Hands on experience in salesforce.comCRM integration, developing and deploying custom integration solutions.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API,force.com callouts, Batch and Schedule Apex Programs
• Created workflow actions for related tasks, time-triggered tasks, and email alerts, field updates to implement business logic for Accounts, Leads, Opportunities and custom objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Coordinates with Agile team to effectively meet all sprint commitments.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Admin Developer

Responsibilities:

• Involved in gathering requirements, Analysis, Design, Development and testing of the entire Application.
• Involved in all phases of SDLC (Software Development Life Cycle).
• Created UML diagrams like class diagrams and activity diagrams using the Rational Rose.
• Participated in the design and development of application using JSP, HTML, CSS and JavaScript.
• Used Eclipse as IDE tool to develop the application and JIRA for bug and issue tracking.
• Designed and developed the presentation layer using AJAX for RUI (Rich User Interface).
• JSON is used in conjunction with JavaScript for making HTTP requests.
• JQuery is used for validation.
• Developed the presentation tier of the application using Struts framework and MVC design pattern.
• Configured the Hibernate ORM framework as persistence layer for the backend by using hibernate.confg.xml
• Designed and developed DAO’s for accessing the POJO’s and updating the DB tables using the POJO’s, Java Collections, and Synchronization etc.
• Used Hibernate object relation mappings (ORM) for the database operations on MySQL.
• Developed and modified the stored procedures, the DAO (Data Access Objects) and VO (value Object) classes for separating the Data Access logic and business logic. Extensively participated in application integration. Spring is used to integrate Struts and Hibernate.
• Implemented interceptors for Spring and Hibernate.
• Transactions were implemented using declarative transactions in Spring with transaction managers capable of supporting Hibernate.
• Configuration issues in the various frameworks used were identified and resolved to extract an acceptable level of performance in terms of efficiency, response and robustness.
• Consumed Web Services as a gateway for the payment through the third-party.
• Developed Web Services using SOA, SOAP, WSDL, UDDI and JAX-WS, JAX-RPC programming models.
• Used Ant as build tool for building and deploying it into Web logicServer. Ant scripts are used for automating build process.
• Developed and execute unit tests and test suites for product components using JUnit Testing Used.

Environment: Core Java, J2EE1.6.x, JDK, JSP, Struts 2.x, Tiles, JMS, Spring 3.x, Hibernate 3.0, MySQL, Eclipse, WebSphere Application Server, JBOSS, JSON, AJAX, JQuery, Web Services(SOAP,WSDL), Ant, JavaScript, CSS, Log4J, Junit, HTML, PL/SQL, CVS and Oracle.