SUMMARY

• 7+ Years of experience in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding and testing of enterprise applications and good experience with Salesforce.com CRM, Force.com Platform as Developer/Administrator.
• Strong implementation and rollout experience with salesforce.com CRM (Sales Cloud, Service Cloud, Community, and Marketing cloud), Collaboration cloud, Communities, Sites and Force.com platform.
• Experience in Salesforce.com MVC architecture, designed and developed business layers with Controllers (Custom, Extension classes) using Apex and presentation layer with Visualforce pages.
• Strong experience in designing and developing Salesforce customizations using Apex Classes, Triggers and Visualforce pages with Custom, Extension controllers.
• Written batch classes to process a large volume of data using Apex Batch interface and executed batch classes to run at scheduled intervals by implementing schedulable interfaces.
• Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components (LWC).
• Experience in integrating enterprise applications with salesforce.com both Inbound and Outbound by writing Apex SOAP, REST apex web service for Inbound calls to Salesforce.
• Written Apex callouts to external applications by using HTTP Request classes.
• Setup, maintain and optimize Emailmarketingcampaign utilizing Exact Target/SalesforceMarketing Cloud
• Upgraded from Exact target 1.0 toSalesforceMarketing2.0.
• Configuresalesforceandmarketingcloudintegration user along with configuration insalesforce.
• Support the EmailMarketingManager in the development of new business requirements.
• Strong experienced in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Worked on developing rich user interfaces using Visualforce pages with standard components, CSS, JavaScript, jQuery and developed Custom Visualforce Components.
• Proficient in salesforce.com administrative activities: Creating Users, Roles, Profiles, Record Types, Validation rules, Page Layouts, Search layouts, Sharing Rules, Email Services.
• Strong experience in building business logic using a declarative configuration like Workflow Rules, Approval Process and associated actions like Field Update, Email Alert and Creating a Task.
• Proficient in creating Lightning applications, combining Lightning design system, Lightning App builder and Lightning component features.
• Worked on multiple Number of lightning Web Components (LWC) and allowed the LWC to manipulate the DOM instead of JavaScript.
• Involved in developing salesforce Lightning Apps, Components, Controllers and Events.
• Developed Salesforce1 Lightning components to replace existing Visualforce pages in the Lightning experience using Lightning Design System Styles, Components and JavaScript controllers.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented CTI integration with cloud technology and on - premise infrastructure for Salesforce.
• Strong UI experience in building front-end development using HTML5/HTML, CSS3/CSS2, Bootstrap, Java Script, jQuery and jQuery UI.
• Proficient in Oracle, MS SQL Server, MySQL databases, SQL, PL/SQL Stored procedures, Functions, Triggers, and Packages.
• Involved in end-to-end QA and UAT testing and validation of CPQ including products, pricing and Quoting.
• Various pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured by using CPQ.
• Good experience in developing web applications using Java, J2EE, Servlets, JSP, Struts, Hibernate and deployed in Tomcat servers.
• Good experience in interacting with business users, business analysts for Requirements capturing, analyzing and documenting and letting business users know constraints with the salesforce limitations.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Lightning, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Jitterbit, Workflow rule, Approvals, Case Management Automation.

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

Languages: Apex, Visualforce, Java, HTML, CSS, PL-SQL, C.

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model.

Deployment Tools: Force.com IDE, Force.com Migration Tool (ANT).

Net Technologies: ASP.NET, ADO.NET, AJAX, Web Services, WCF.

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked under Agile SDLC using Scrum methodology.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Building SOQL & SOSL statements using APEX classes.
• Involved in CLM (Contract cycle management) and CPQ (Configure, Price& Quote) design mapping to the Salesforce custom objects including Apttus Advanced Workflow Approvals.
• Worked on Apttus products when interfacing with Sales, product development team members and the legal Team.
• Professional on base Lightning components are available as Aura components and as Lightning web components.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Built reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visulalforce pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked with business user groups to gather requirements for CRM implementation.
• Implemented sales cloud, service cloud and marketing cloud using Pardot.
• Created a user interface in Lightning using Aura components, CSS3, Bootstrap for a user to enter case details and submit in to Salesforce.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Created multiple Lightning Components, added CSS3 and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Developed Custom business logic using Apex (Classes, Triggers, Components, JavaScript, CSS3, and HTML5), Visual force Pages and Controller Classes for various functional needs.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex.
• Involved in Data Migration and established SaaS solutions.
• Experienced in Bulk Data Upload/Migration Strategy from Legacy System to Oracle Big Machines CPQ Cloud.
• Implemented batch classes to provide Data Migration without loss of data/ to avoid corruption of data.
• Implemented Change Sets Deployment. Developed Test classes and increased the code coverage
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Lightning components, Lightning App Builder Apex Language, SOQL, SOSL, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse IDE Plug-in, LWC, Apttus CPQ, Lightning web components LWC, Sublime Mavens Mate Plug-in, Developer Console, Force.com Beta Explorer, HTML5, CSS3 and JavaScript.

Confidential - New York, NY

Salesforce Developer/Admin

Responsibilities:

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals
• Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
• Delivering implementations on theSalesforceCommerce Cloud platform for major worldwide brands.
• Created modern EnterpriseLightning AppscombiningLightning DesignSystem,Lightning App BuilderandLightning Componentfeatures.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Maintenance of installedManaged PackagesinLightningusing Apex. Experienced in usingData Migrationtool calledData Loader.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
• Collaborate with various internal departments, including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance
• Developed the process for converting existing metadata into the newSFDXunlocked packages.
• Worked with Apex Classes, Controllers - Custom, Extension, List Controllers, Apex Triggers, Batch classes to meet business requirements.
• Setup, maintain and optimize Emailmarketingcampaign utilizing Exact Target/SalesforceMarketing Cloud
• Upgraded from Exact target 1.0 toSalesforceMarketing2.0.
• Setup andImplementedSalesforcemarketingcloud2.0 org.
• Worked with SOQL relationship queries to give optimal performance in the Apex Classes and Triggers.
• Created rich UI using HTML5, CSS, JavaScript and Ajax AngularJS in the Visualforce pages.
• Integrated with an external system by making Callouts from Salesforce using Apex web services (Http classes) for getting data and updating in salesforce.
• Written Apex REST web services for accessing CRM data and showing an external web application for internal users.
• Worked on Salesforce community cloud to provide access to employees, customers and partners to Salesforce data.
• Developed Lightning components using Aura Framework which also included client-side AngularJS
• Created Force.com Sites for external users and configured public access to accommodate data access in Visualforce pages.
• Developed Lightning components and Lightning Apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Developed Apex test utility classes, test methods and achieved 90% of code coverage across the organization by reducing test methods.
• Worked on Service Cloud, Sales Cloud, supported Cases, developed Workflows and Triggers for automated case resolutions.
• Worked with force.com migration tool for deploying components across Sandbox and Production orgs.

Environment: Saleforce.com, Salesforce Lightning, Marketing Cloud, SOSL, SOQL, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales cloud, Email Services, Security Controls, Sandbox data loading, Workbench.

Confidential - Herndon, VA

Salesforce Developer/Admin

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in the application and also experienced in creating lighting pages inside lighting Community builder
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Also embedded Lightning Components in Visual Force Page by using new Lightning out feature by Event-Driven Programming.
• Worked on Salesforce Platform to build Mobile App by enabling lightning components for use in the Salesforce1 mobile platform to make Lightning application to mobile.
• Created Lightning page with some customizations based on the components used and created the Lightning app, Added Lightning Component to Lightning Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Code, Test, and Debug new and existing applications, as well as research and fact-find to assist in development and modifications
• Experience inAdministration,Configuration,Implementation,Lightning, and support experience withSalesforce platform
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action
• Good Experience onSalesforceLightning.Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• Troubleshoot coding / configuration / installation issues of basic to medium complexity; works with software vendors as needed
• Provided development, implementation, and updating focus on Sales cloud and Service cloud.
• Integrated withSalesforceby usingMarketingcloudconnector (V5).
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented Case Assignment Rules to direct the case to an appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permission sets, generating security tokens, creating Validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on the design of the application data model and business process as a part of the technical architect.
• Enhanced Apex Class and Visualforce Page to create a custom Related List, showing activities for selected contacts or clients.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex Data Loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce CRM, Force.com platform, Salesforce Lightning, Apex, Visualforce, Data Loader, Objects, MySQL.Saleforce.com platform, Service Cloud, Marketing Cloud, Community Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

Confidential - Downers Grove, IL

Salesforce Admin/Developer

Responsibilities:

• Created different profiles and setup the permissions based on the roles in the organization.
• Gained basic Knowledge on lightning App builder to develop Apps visually, without code using Custom-build lightning components
• Created server-side controllers to meet the business requirement. Experienced in migrating the standard and custom objects in standard experience to lighting experience
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application with lightning.
• Responsible for deployments to Production environment using ANT Tool, Change Sets and Force.com migration tool.
• Proficient in using market products for automation, consumer engagement, and marketing management.
• Developed many requirements using metadata and change set.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled Apex classes to define more automation process.
• Deployed many applications on Sales cloud, Service cloud which includes the call centre and marketing applications.
• Experience in working SFDC Service Cloud implementation experience - Service Console, Live Agent, and Communities.
• Worked on customizing and development of Communities.
• Working with writing SOQL and SOSL queries.
• Experienced with automating the flow of lead, deal registration and partner data between your Channel Partner Relationship Management system and Salesforce.com.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal and developed an Application for portal users
• Prepared Reports and Dashboards and analytical snapshots for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and Sales data from external systems into Salesforce.com instance using Data Loader.
• Created custom Visualforce page as well as few extensions to standard page, Apex classes, and Test methods in accordance with the requirements that the standard page would not suffice.
• Designed Dynamic Approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, AppExchange, Visualforce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential 

Salesforce Admin

Responsibilities:

• Migrated large and unformatted data stored locally to Salesforce using Apex Data Loader.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Build the organization's role hierarchy by adding the Roles as per the Organization structure and created custom profiles to satisfy the Organization's hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, Custom reports.
• Created custom Reports based on business need and associated them to the Dashboard.
• Developed field & page layout customization for the standard objects which includes Account, Contact, Leads.
• Created Email templates, Approval processes, Page layouts and defined approval actions on them to automate the processes.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed complex workflows and approval processes for automating business logic.
• Used Apex Data Loader and Bulk API for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV).
• Performed data manipulation to meet the daily / weekly business process.
• Created email services, page layout, mini page layout workflows, record types & field level security as per the user stories.
• Build & assigned users in the role hierarchy as per the design of Solution/ Technical architect.
• Created multiple custom profiles & permission sets to meet the business requirement & process.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.

Environment: SalesForce.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Custom/Standard Objects, Page Layouts, Reports, Dashboard, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Email Service, Security Controls.