SUMMARY

• About 8+ years of experience in IT with expertise handling the project across several SDLC phases (Analysis, Design, Development, Testing, Implementation, Maintenance).
• Hands - on experience in Salesforce Components Integration, Development, and Deployment of Custom Integration Solutions.
• Experience in implementing Sales Cloud and Service Cloud.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns, and deployment planning.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, VisualForce pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL, and Plug-ins.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Knowledge of Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities, and Chatter groups.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships.
• Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) Web Services API and custom user interfaces using HTML.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS
• Extensive development experience with Salesforce Lightning Components, Apex, SOQL, Process Builder, Apex Triggers, Batch Jobs, Visualforce pages, etc.
• Experience with Lightning Component Framework, using Lightning component in Visualforce and adding lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.
• Experience in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Expertise in customizing various salesforce.com standard objects like Accounts, Cases, Leads, Contacts, Opportunities, Products and Price books, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience working on sharing sets for community, build custom components to use in lightning community.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Hands on experience to manage multiple projects and iterations within the CRM application.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
• Built reusable UI/UX components with Lightning component framework
• Extensive Business Knowledge and Objects Customization experience objects such as Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, and Forecasting.
• Proficiency in SFDC Administrative tasks such as Creation of Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks, and Actions.
• Experience in developing Apex classes and Triggers, Visual Force pages, Force.com IDE, SOQL, SOSL.
• Developed SFDC Customized Reports, Dashboards, and Processes to continuously monitor Data Quality and Integrity.
• Experienced in developing custom Lightning components, Global actions, Process Builders, Object-specific actions, and server-side controllers to meet business requirements.
• Experience in Data Migration using Import Wizard and other integration tools such as Apex Data Loader.
• Strong knowledge of Agile, Waterfall Project Execution Methodologies.
• Ability to meet deadlines and handle pressure by owning multiple tasks in the project
• Detailed experience working on Eclipse IDE with Force.com Plug-in for writing Business Logic in Apex Experience in Web Technologies like HTML, XML, CSS, JSP, JavaScript, JSON, REST, and Bulk API's.
• Expertise in database querying with SOQL and SOSL using Force.com Explorer.
• Excellent Communication and Interpersonal Skills.
• Strong Technical, Analytical, Verbal, and Written Communication Skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Apex Classes, Apex Controllers, Json, Workflows & Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Wave Analytics, zPaper Solutions, DocuSign, Oracle Big Machines CPQ, Apttus CLM, SVN, Jenkins

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX, ASP

Programming Languages: C, C++, Java, Apex

Database Tools: SQL Server 2008

CPQ: Apttus CPQ, SteelBrick CPQ and Apttus CLM

IDE: Eclipse, Apex Data Loader

Databases: Oracle 11g/10g, SQL Server 2008/05/2000, MYSQL, DB2

Operating Systems: Windows Family, MS-DOS, UNIX, SOLARIS

PROFESSIONAL EXPERIENCE

Confidential, ATLANTA, GA

SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Created a Lightning Component that aligns with Lightning SLDS standards and platform branding guidelines and can be inserted into a Community page via Workspaces/Community Builder.
• Using salesforce Lightning UI. Created Lightning apps combining Lightning design system, Lightning App Builder and Lightning component features.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various AppExchange products according to the needs of the organization.
• Worked real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Lightning pages to develop custom business logic.
• Developed re-usable UI components with the Salesforce Lightning Component Framework for the Document API Integration on opportunity.
• Created lightning actions, lightning apps and more than 30 components using Salesforce lightning framework.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Designed and Developed Lightning Community for Marketing using Lightning community builder
• Worked on creating Lightning Pages inside Lightning Community Builder.
• Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed large and small-scale Data Migration using Migration Tool and Data Loader.
• Developed Custom Validations to override the Salesforce default validation rules.
• Complete bulk imports of data using Apex Dataloader.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Worked on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Developed Lightening Components, Lightening apps using Lightening Design System (LDS) to provide more interactive interfaces to end users on Marketing Cloud.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Created support guides and conducts training for new and current Users on how to use the system in accordance with established business practices.
• Responsible for maintaining different sandboxes (Environments) like Development, QA, and Production Sandboxes.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Worked with Lightning design system, Lightning App builder, Lightning component Framework, Lightning customizations, Lightning CSS framework.
• Working in the following: Salesforce.com areas, Sales Cloud, Service Cloud, Community Cloud, Salesforce Integration and Data.com.
• Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the other side to provide better and more interactive interfaces to the end users, which helps in sales enhancements.
• Use Apex, Visualforce, Lightning component frameworks, triggers, batch apex and Salesforce APIs and schedule the apex classes to send email alerts on daily/weekly basis.
• Building custom data integrations between Salesforce and other applications.
• Salesforce point and click configuration using workflows, validation rules, sales process setup.
• Working on Einstein analytics dashboard, created tables and added them on custom button in dashboard.
• Created custom Visual Force page as well as few extensions to standard page, Apex classes in accordance with the requirements that the standard page would not suffice.
• Designed and deployed Custom tabs, Custom objects, Components, VF pages, validation rules, Auto-response rules for automating business logic.
• Written SOQL, SOSL queries in Apex triggers and controllers, used salesforce workbench to generate queries.
• Created Profiles and configured Permissions based on organizational hierarchy requirements.
• Worked on writing the workflow rules and validation rules for email templates.

ENVIRONMENT: Saleforce.com Platform, Lightning Component, Apex Language, Classes, Triggers, Visualforce (Pages and components), Custom Component, Custom Controllers, Workflow and Approvals, Custom ObjectsCustom Tabs, Page Layouts, Email Services, Communities, Scheduled Apex jobs, Web Services, ReportsDashboards, Sandbox

Confidential, SAN ANGELO, TX

SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, WorkFlows.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Sales & Cloud, Service Cloud).
• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Force.com IDE.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationships.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL.
• Created and managed Lightning components using Aura framework
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Apex
• Implemented CRM solution and integrated them through SOAP and REST.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Implemented Salesforce Development Cycle covering extensively in Sales Cloud and Service Cloud.
• Extracted the Salesforce CRM information using Cast Iron to provide integration with the legacy System.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed Lightning Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Worked on Service Cloud & Marketing Cloud communities for sharing business process.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Developed ad-hoc report as requested by the user groups or stakeholder and performed analysis on data as required.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Worked in Agile methodology Process attended daily standup calls.
• Using Apex Data Loader for migrating records to Salesforce.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Created Visualforce pages which identified a region to be updated to enforce partial page and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps.
• Administered, configured and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. Used field level security along with page layouts to manage access to certain fields.
• Built the deployment planning document and did the production migration.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects and Involved in deploying applications from Sandbox to Production.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Used Data loader for all data adding, updating and deleting, exporting data.
• Wrote Apex Test classes to Unit Test Apex classes before moving to Production.
• Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.
• Created and maintained the documentation for Design, Migration and Integration.
• Used multiple sandboxes for development of various components of the project. Deployed the code to the UAT Environment for testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.

ENVIRONMENT: Saleforce.com platform, Apex Language, Classes, Triggers, Visualforce (Pages and components)Custom Component, Custom Controllers, Workflow and Approvals, Data Loader, Custom Objects, Custom TabsPage Layouts, Email Services, Security Controls, Communities, HTML, Web Services, Reports, Dashboards, SandboxEclipse IDE Plug-in

Confidential, EDEN PRAIRIE, MN

SALESFORCE ADMIN/DEVELOPER

RESPONSIBILITIES:

• Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on force.com sites.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed dynamic salesforce.com Visualforce pages using Apex and AJAX tool kit.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Involved in Service cloud, Sales cloud & Marketing Cloud for Implementation/Customization..
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Worked on setting up customer and partner Communities for establishing secure and maintaining good communication Between Customers, Partners and Company.
• Used Data Loader for Insert, Update and Bulk Import or Export of Data from Salesforce.com S-Objects. Used it to read, extract and load data from Comma Separated Values (CSV) files.
• Developed Visualforce pages to meet the organization requirement for the new look and feel.
• Developed Custom Controllers and used controller extensions to show data in the visual force pages.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Creating documentation for deployments and deploying all Salesforce.com changes in Developer Sandbox to test Sandbox to QA sandbox when once sanity check has been done.
• Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce.com with two external JAVA applications to capture Accounts, Contacts and Leads (Web-to-Lead implementation) using REST API.
• Used SOQL and SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor limits.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Developed Apex triggers for avoiding duplication of leads from various resources.
• Worked on Agile and Scrum methodology for salesforce custom app implementation.

ENVIRONMENT: Salesforce.com, Force.com, Apex Classes, Triggers, Visual Force, Data Migration, Portal-Based Communities, HTML, Java Script, Web Services, REST API, Workflow& Approvals, Reports, Custom Objects

Confidential

SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Created profiles and implemented Object and Field level security to hide critical information based on user profiles.
• Created data migration document for import/export of data from Salesforce.com environment.
• Migration of data from Microsoft Excel to Salesforce using Import Wizard.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Involved in all phases of the software development life cycle and prepared the Functional Specifications Document.
• Responsible for designing custom objects, fields, pick lists, role based page layouts, security and sharing rules, workflow rules & actions, validation rules, approval processes, custom tabs, reports, design visual force pages, snapshots, dashboards and point to click configuration.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Created Summary and Matrix Reports.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Enabled Chatter for the Organization to enable effective communication between the users.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

ENVIRONMENT: Salesforce.com, Visualforce, Triggers, Workflows, APEX Data Loader, Leads, Accounts, Reports, Validation Rules, Pick Lists, Eclipse, Microsoft Excel and Windows.