SUMMARY

• Over 10 years of extensive IT experience with 5years Salesforce.com CRM and Force.com platform as a developer and administrator. Organized and goal - oriented Professional Software Development Experience with strong designing and programming technical skills.
• ExperienceSalesforce developer in Developing Apex Classes, Triggers and Visual force Pages, Lightning Component bundles,Lightning Salesforce Design System and Lightning App Builder.
• Expertise in SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Reports, Dashboards.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experienced in CRM business processeslikeForecasting, Campaign Management, Lead Management andKnowledge Management.
• Experience in migration applications from Sandbox to Production using Migration Tools like Force.com IDE, Jenkins, Eclipse and Change Sets.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Written SOQL and SOSL queries in Apex.
• Integration of SFDC with external Web Service API's, using Cast Iron, Informatica Cloud.
• Involved in Data Integration and Migration by using Force.com data loaders, Ant, web based import wizards, Jenkins and Informatica.
• Designed and Developed Lightning Community Website for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTML5, CSS, Lighting Controllers, Apex.
• Hands on experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
• Experience working with Force.com IDE and Salesforce.com Sandbox environments.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Closely worked withSalesforce.com consultants for implementing the business solutions for their client requirements, using APPTUSCPQwithin the exclusively developed framework.
• Have a strong understanding with CRM systems likeSalesForce.com, Oracle CRM using Informatica tool.
• Expertise in writing Bash Scripts, Pearl Scripts (hash and arrays), Python programing for deployment of Java applications on bare servers or Middleware tools
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Sales Cloud, Service Cloud through CTI.
• Developed Custom Message Processors, Custom Transformers, Custom Components, Validators in MuleSoft
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data Loading, scheduling, monitoring, and reporting in a cloud computing environment
• Good experience in working on Eclipse IDE with Force.com plug-in for writing business logic in Apex Programming language
• Experience with extraction, transformation and load (ETL) tools.
• Desired experience with Responsive web design framework like Twitter Bootstrap or JavaScript, Angular JS libraries.
• Proficiency in programming languages and database such a .Net, HTML.
• Developed business and database objects and assemblies using C#.NET and .NET Framework.
• Integrated salesforce with Velocify and legacy systems.
• Strong knowledge on Agile, water fall methodologies.
• Developed single page applications using AngularJS.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange tools like DocuSign, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles.

Web Technologies: HTML, CSS, JAVA SCRIPTS, XML

Databases: MySQL, SQL Server 2000/2005/2008, MS ACCESS, Oracle 10g

Operating Systems: UNIX, LINUX, Windows 95/98/2000/XP/2003/7/Vista.

Languages: APEX, JDK 1.4/1.5, C, Java, Servlets 2.1/2.2, Java Beans, EJB 1.x/2.x/3.x JUNIT, SOQL, SOSL, AJAX.

App/Web Servers: APACHE TOMCAT

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Responsible for driving operational excellence by implementing strategies for continuous delivery of Salesforce and any dependent software on the cloud.
• Operate, support and improve tools for continuous integration, automated testing and release management.
• Worked with Jenkins, ANT to migrate the code from one environment to other including Production.
• Developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed Salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.
• In order to automate the processes used Lightening Process Builder and workflows.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Responsible for customizing Objects, Page Layouts, Record Types, Report Types, Validation Rules, Workflows, Approval Process, Reports and Dashboards.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Used sandbox for testing and migrated the code to deployment instance after testing.
• Design and prototype solutions primarily on the Salesforce platform using Apex programming language and Lightening.
• Strong workload manager, capable of juggling multiple projects involving various end users, meet deadlines and proactively communicate status updates.
• Ad hoc analysis and report design.
• Health & Fitness, Travel
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Integrated Velocify with salesforce to prioritize leads flow into Salesforce and Implemented Dial IQ.
• Implemented Single-sign-on authentication on Salesforce to Authenticate PROD users.
• Used Salesforce Connect to share real time data between two salesforce org’s.
• Used Einstein analytic studio to build dashboard and alerts in case of any issue related to apex transaction/Lightning performance/API calls.
• Implemented Lightning data source to stream real time data from a backend system on page load.
• Installed Splunk app in salesforce to export event logs to Splunk for reports, dashboards and alerts.
• Worked on Omini Channel for Lead distrubtion.
• Integrated Riva tool to sync events between salesforce and outlook.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component &Controllers), Custom labels, Salesforce DX, Custom Metadata, Salesforce.com Data Loader,, Sales Cloud, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, XML, Lighting Components, Jenkins, Financial Service Cloud.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• •Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• In order to automate the processes used Lightening Process Builder and workflows.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Worked on Lighting Components in UI framework in web apps for mobile and desktop device.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Helped in designing and developing Database migration scripts and execute migration plan to load data into Salesforce from Legacy System using Informatica Salesforce Integration.
• Experienced in Data Loading Activities using Salesforce.com Import Wizards, Force.com Data Loader, Informatica Cloud, and Workbench & Dataloader.io.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Expertise in data warehouse QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.
• Experience in testing REST and SOAP APIs/Web services using SOAP UI and Postman tools, gained good understanding of XML and JSON structures.
• Validated API request and response used in (Web services) integration using POSTMAN and SOAP UI.
• Part of on call support for issues relating to the internal application and Informatica.
• Produced ETL detailed designs and documentation for Informatica Power Center and unit tested Informatica mappings.
• Used sandbox for testing and migrated the code to deployment instance after testing.
• Deploy changes from SFDC sandbox environment to Production environment using change sets.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component &Controllers), Custom labels, Custom Metadata, Salesforce.com Data Loader, Informatica Power Center, Informatica on demand, Service Cloud, Workflow &Approvals.

Confidential

SFDC Administrator / Developer

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer in the organization
• Worked on industry standard messaging and communication protocols
• Worked closely with development teams to design, build and test application and provided direction for system enhancements and defect fixes.
• ImplementedCase Managementby creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Resolved issues connected toCall Centers, usage ofCTI adaptersandMobileapplications.
• Enabled and configuredE-mail Relayfeature for the e-mail administration for the entire organization.
• Experience with Agile software development methodologies
• Design, develop and implement solutions for the Apttus CLM system deployed on theSalesforce platform.
• Worked extensively in customization ofService Cloud Consoleby embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Performedapplication configuration, testingandevaluationtoensure qualityandconsistency.
• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes and customizations within Salesforce.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Wrote Apex classes, triggers to route the escalations to different queues and levels, assigned it to different users according to the business logic.
• Created several Unit Tests for code coverage.
• Created templates, page layouts, and record types according to the business process requirements.
• Created Adapters to Extract the Org62 data from Salesforce using Mulesoft connectors, processors and components.
• Worked on Mule soft connectors (Salesforce, DB), Message processors and components for orchestrations.
• Developed APEX code (REST and SOAP services) for inbound and outbound interactions with Salesforce
• Designing and enhancing the existing Claims datamart Coding, testing, modifying, debugging, documenting, implementation and deployment of software using the Informatica tool Review
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Experience in creating visual work flows to automate certain business flows.
• Created custom reports to track the cases, asset to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Created Change Sets and deployed it in Production organizations.

Environment: Saleforce.com platform, Apex Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs, Windows XP, Tools Mule ESB,Salesforce, APEX.

Confidential

Salesforce Administrator

Responsibilities:

• Role of Administrator monitoring and driving the development requirements within the teams.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Controllers.
• Conducted interviewswithstakeholdersto gathering requirements and analyzed their data.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked onthe designing of securitymodel forbusiness processes.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Created and used Email templates in HTML and Visual Force.
• Used Conga Composer to generate dynamic reports.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked inData Migrationfrom Traditional Applications to Sales Force Using Data Loader
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Exported data using data loader to help organizations need to convert from salesforce to e-CRM
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java/PL SQL Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration
• Extensively worked on system architecture. Used UML to create used cases, used case diagrams, classes &sequence diagrams.
• Hibernate is used as persistent at middle tire for providing object model over relational data model.
• Designed and developed the front end part using JavaScript, HTML, JQuery, and CSS.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

ENVIRONMENT: Java, JSP, HTML, CSS, JavaScript, UML, XML, Oracle 9i, Linux.