SUMMARY

• Around 10+ years of IT experience and around 09+ years of experience as a Salesforce developer/administrator and Salesforce Consultant and 1 year of experience as web designer. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Good understanding of cloud computing services such as SAAS, PAAS and IAAS.
• Expertise in SFDC Development usingClassic and Lightning Applications and SFDC administrative tasks like creating Objects,Fields,Tabs, Apex Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows, Approvals and Tasks, e-mail services.
• Highly experienced in writing Apex Classes, Apex Triggers, developing Visual Force pages using standard and custom controllers.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Hands on experience in writing Batch classes, Schedule Apex, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
• Thorough understanding of synchronous and asynchronous execution of Apex.
• Worked on salesforce integration usingSOAP and REST API's.
• Experienced usingSalesforce Lightning UI. Created Components and Apps inSalesforce Lightning and Salesforce1 Mobile Experience.
• Highly passionate for automating the processes using Salesforce.
• Worked on migrating salesforce from Classic to Lightning.
• Worked on Lightning builder process flows.
• Created Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features
• Extensive experience in Data migration and integration using data loader.
• Hands on experience in using ETL tools for handling large data volumes.
• Exploring App exchange applications and integrating them with Salesforce.
• Hands on experience in integrating Salesforce with other local servers using informatica cloud.
• Extensive experience in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Proficiency in defining lookup and master-detail relationships on the objects and creation of junction objects to establish connectivity among objects.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Involved in various stages ofSoftware Development Life Cycle(SDLC) including analysis, requirement engineering, architecture design,development, deploymentand maintenance of standalone, Multi-tier, web-based and portals based object oriented enterprise applications.
• Extensive knowledge in understanding the post go- live problems faced by organizations using Salesforce.
• In depth understanding of the Sales cloud and Service cloud automations using Salesforce.
• Excellent communication and inter-personnel skills.
• Highly flexible and accustomed to work in both large and small group settings.

TECHNICAL SKILLS

Salesforce.com: Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), lightning components, Web Services, Standard objects, Custom objects, Relationships, Workflow & Approvals, Validations, Page Layouts, Record Types, Security and Sharing settings (Roles, Profiles, Permission sets, Organization wide defaults, Sharing rules,), Analytic Snapshots, Reports, Dashboards, Sandbox(Full, Partial and dev)development and deployments, Salesforce Lightning development, Community portal customization, Salefsorce1 Platform, Apex web services

Salesforce Tools: Workbench, Force.com IDE for EclipseSF Explorer, Data Loader, AppExchange, Visualstudio code

Deployment Tools: Using Salesforce Change sets, Force.com IDE and Ant, Gearset, Visual Studio code, Git CI/CD, Bitbucket CI/CD

Other: Jira, Postman, Form assembly, Skuid

Languages: C, C++, Apex, SQL, SOQL, SOSL

Web Languages: HTML, CSS, JavaScript, JQuery, SOAP, REST, WSDL,XML

Data Migration Integration: SOAP (Partner and Enterprise WSM), REST, DBAmp

Databases: MYSQL, Oracle, MS Access

PROFESSIONAL EXPERIENCE

Confidential, San Jose-CA

Salesforce Technical Lead

Responsibilities:

• Performing analysis for Salesforce technical requirements.
• Leading a team of three people that includes Resource Management, Schedule Management, Requirement change management, Process planning and Implementation
• Experience in developingSalesforce CRMApp Exchange Applications in Classic as well asLightning
• Well experienced withVisual Force, APEX, and Force.com platform,Triggers,Components and Controllers in Salesforce Classic &Lightning, Salesforce1
• Experienced usingSalesforce Lightning UI. Created Components and Apps inSalesforce Lightning and Salesforce1 Mobile Experience
• Working on any enhancements and support for Salesforce community portal.
• Good Experience onSalesforceLightning.Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Implemented SalesforceLightningComponents for small set of users within the organization
• Experience inAdministration,Configuration,Implementation,Lightning, and support experience withSalesforce platform.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Worked on Support and Development request by using Jira supporting system.
• Coordinate the deployment cycle and path from sandboxes to productions.
• Supporting and Enhancing Application skuid pages.
• Provide Salesforce and Lending application expertise and advice to leadership.
• Implementing Salesforce best practices across all Salesforce orgs.
• Worked on SFDC administrative tasks.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields
• Strong knowledge aboutSales cloud, Service cloud, Marketconfiguration and customization and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.
• Customizing APEX class, Controller class andAPEX Triggersfor various functional needs in the application.
• Created modern EnterpriseLightning AppscombiningLightning DesignSystem,Lightning App BuilderandLightning Componentfeatures
• Use Lightning Apps, lightning Design System, Lightning App BuilderandLightning Component features.
• Working with Aura Framework by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Responsible for Objects and Fields creation security and sharing settings.
• Working on process builder and workflows for email alerts, tasks, and field updates.
• Creating Salesforce Bitbucket Repositories to have Version control.
• Implementing change management process and Git/Bitbucket CI/CD deployment process.
• Serve as functional owner of the Cloud Lending application installed in Salesforce, working with the Cloud Lending vendor for release management, issue resolution, and enhancement requests.
• Constant involvement in exploring app exchange apps and using the apps wherever necessary. Using apps like Conga Composer, DocuSign, AWS Cloud, Bank Connect (Plaid), Salesforce for Outlook, Amazon Appflow, Pardot, MassMailer, Dedup Manger, Skuid etc.
• Working on improving salesforce security, Platform encryption, Event Monitoring and Field audit trail.
• Keeping track of all Salesforce releases throughout the year and implementing latest enhancements immediately in the application.
• Implement the salesforce applications using Agile Scrum Methodology.
• Work on Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Confidential, New York-NY.

Senior Salesforce Developer & Production Control Manager

Responsibilities:

• Worked on customizations across different Salesforce members environments.
• Creating and maintaining the security structure across the network.
• Worked for support and development request boards by using Jira supporting system.
• Created Bitbucket repositories to have version control.
• Experience in SFDC Development using Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, SOQL and SOSL.
• UsedSOQL & SOSLconsidering the Governor Limits for data manipulation using theapexcode.
• Experience in working with Debug Apex Scripts using Debug logs and System console to catch exceptions.
• Managing the path to Production for each Network Member (including coordinating regression testing and pre-deployment activities).
• Participating in Member conversations about new development and features.
• Creating and maintaining documentation for all projects in Jira wiki space.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Worked onIntegrating SAPandSalesforcesystems usingSOAP and REST API's.
• Communicating with application vendors, and coordinating all cross-member Salesforce Technical activities.
• Own OR supervise the deployment cycle and path from sandboxes to production for all Confidential AMP instances, including:
• Manage application upgrades
• Create and manage regression tests (both unit tests and functional tests)
• Manage testing process and approvals
• Push changes from one environment to another using applications like Gearset
• All other aspects of an enterprise-level change management process
• Support coordination of all member AMP related technical projects (Frontend and Backend).
• Serve as functional owner of the Cloud Lending application installed in all instances of Salesforce, working with the Cloud Lending vendor for release management, issue resolution, and enhancement requests.
• Worked on API’s for third-party applications used in the Lending process, (including Meridian Link, Equifax and Demyst), and work with vendors for release management and issue resolution
• Provide Salesforce and Cloud Lending expertise and advice to leadership
• Provide technical and strategic support for the Network’s business intelligence team
• Provide documentation and training to the Network and Members
• Worked on Lightning transition migration assistance and prepared Lightning Readiness report.
• Worked with Lightning components and App builder.
• Automated Lightning process builder for complex processes and workflow.
• Developed form assembly forms and worked on integration between salesforce and web.
• Created complicated application pages by using skuid functionality.
• Developed collection activity criteria rules and created collection activity email process.
• Worked on generation app docs ACH files by using Docusign and Conga tool
• Use Advanced Administrator skills to create and manage
• Custom configuration
• Complex security models

Confidential, Denver-CO

Salesforce Developer and Administrator

Responsibilities:

• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Leading a team of five people that includes three developers off-shore. Offshore-Onsite coordination. Resource Management, Schedule Management, Requirement change management, Process planning and Implementation.
• Developing Custom Objects, Custom reports and configured Analytical Snapshots to analyse the data into on a regular basis for sales performance and lead generation statics.
• Worked on Apex Classes, Apex Triggers, Batch Apex, Scheduled classes and test classes.
• Developed Visualforce pages using standard, custom controllers and components.
• Designed and developed apex classes, extensions and apex triggers for various functional needs in the applications.
• Implemented single-sign on for the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Performed Administration tasks like User Management, Territory Management, Data management and Managing roles and profiles.
• Maintaining Sales Territory Managements for Accounts and contacts.
• Lead generation and work management for the new leads.
• Supported sales management for Mutual Funds (MF), Variable Annuities (VA), Fixed Index Annuities (FIA) and Life Insurance (LI).
• Migrated data from EXCEL/CSV files to SFDC using data loader and workbench.
• Used change sets and Eclipse for to send customizations from one Salesforce org to another org.
• Mass emailing functionality designed to enable sales reps to mass communicate with their contacts. It is implementation with various dynamic templates, attaching files and contact search criteria with Object based search, Report based search and Account and contact parameter search.
• Various tasks generation for the IW’s and RVP’s based on Industry, product line and territories.
• Prioritizing work for Users by using Task management process (Transport task) for users to notify and complete their daily and campaign tasks.
• Created a process to daily work execution for users can controlled by their managers.
• Developed and configured various reports and report folders for different user profiles based on the needs of the organization.
• Constant involvement in exploring app exchange apps and using the apps wherever necessary. Used apps like Exact target, Salesforce1, Dupe Catcher, Hubspot, one desktop, Cloud Converter, Score card, Seritifi Esign for salesforce, compete etc.,
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects

Confidential, Philadelphia - PA

Salesforce Admin/Developer

Responsibilities:

• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Conducting daily support calls and enhancement planning calls.
• Worked SFDC administrative tasks like creating Objects,Fields,Tabs, Custom Objects, Reports and Dashboards, Profiles, Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows, Approvals.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.
• Highly involved in interacting with the end users directly and conducted training sessions about salesforce.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application usage for new users.
• Solely responsible for deploying the components from staging environment to production.
• Writing Apex triggers, apex classes, developing Visual force pages, batch classes, scheduled apex, and test classes.
• Highly used data loader and Informatica on demand tool to integrate Salesforce with other legacy systems.
• Solely designed and documented the application enhancements post go live.
• Keeping track of all Salesforce releases throughout the year and implementing latest enhancements immediately in the application.
• Raising cases with Salesforce support team in solving the product bugs.
• Solely implemented Ideas and Case Management and Lead management for the organization using web to lead, web to case, e-mail to case, lead and case assignment rules etc.,
• Responsible for refreshing the Full copy and training sandbox environments regularly.

Confidential 

Web Designer 

Responsibilities:

• Developed and maintained intranet and internet services for company websites utilizing dream weaver, HTML, and Photoshop.
• Created page layouts, navigation, animation, buttons and icons.
• Wrote HTML, JavaScript, Table and Frames.
• Performed competitive research and recommended the web design in accordance with the market trend.
• Created web templates, logos and brochures.
• Uploaded documents and images to the existing pages.
• Composed and drafted all printed visuals, general graphics and product layouts.