SUMMARY

• 8+ years of experience with implementation of BPM - PEGA/PRPC applications.
• Experience in Pega Implementation Cycle including Development, Testing, Trouble Shooting, Debugging and Error Handling.
• Sound skills on PRPC debugging tools such as Tracer, Clipboard and System Management Application (SMA).
• Developed Activities, Properties, Decision Rules, Declarative Rules, Data Transforms, Dynamic System Settings, when Condition, Process Flow and User Interfaces like Harness & Section, Portals.
• Worked on designing class structure and hierarchy based on Pega best practices and connectors, Data Transforms, process flows, business logic definition and user interface Design.
• Extensively used SOAP Connectors and SOAP Services in Pega PRPC to integrate with external systems.
• Experience in using System Agents Management Application (SMA) for Agents.
• Experience in implementing Agents and Case Management.
• Experience in developing Connectors, Integrations and Services in PRPC using external apps like Connect SQL, Connect - SOAP.
• Good exposure in Requirements understanding and analyzing.
• Familiarity with modern software architecture and patterns
• Knowledge in Agile development methodology
• Multi-cultured Team Player with complete flexibility to work independently as well as in a team and posses’ ability to grasp and work with newly emerging technologies.

TECHNICAL SKILLS

Languages: C, Java, Python

JEE Technologies: HTML, CSS, JavaScript

Databases: MySQL, Oracle, SQL server

Certifications: PRPC Certified System Architect (CSA), PRPC Certified Senior System Architect (CSSA)

Operating Systems: Windows, Unix, Linux

Other Tools: MS-Office, MS Project

PROFESSIONAL EXPERIENCE

Confidential, Addison, TX

PEGA Developer

Responsibilities:

• Created new rules to update the logics of the existing activities that perform Agent configurations.
• Extensive use of Case Management feature in Pega.
• Used Pega OOTB rules and created the Bulk reassignment functionality of cases.
• Supported End to end Integration testing of the application.
• Coding, Reviewing, documentation, Unit testing and deploying.
• Attending client meetings and program increments.
• Use the SOAP, REST services to fetch response and to check working of services created.
• Analyzed and debugged the defects.
• Created Connect-SQL rules for querying the external database.
• Built reusable components for reducing the number of rules by making them parameterized.
• Perform smoke test after moving the code to different environments.
• Worked on providing Access to the end users based on Skill levels and appropriate access groups.
• Creating Decision Tables, Decision Trees and Declare Expressions basing on the requirement.
• Extensively used Pega Clipboard, Logs and Tracer for debugging of processes developed.
• Utilized Harness, Sections, Layouts, Flows, Flow Actions, When rules and activities.
• Involved in Code Migration using "Jenkins" across Several Environments.
• Designed class structure and Implemented various PRPC components like User interfaces, Flows, Activities, Correspondences, Agents, SLAs, Portals, Decision Rules, Declarative Rules and Reports.

Environment: Pega 8.1.8, Oracle, Rally, JIRA, SOAP-UI, TOAD.

Confidential - NYC, NY

Pega Developer

Responsibilities:

• Worked on Designing and developing Workflows, and Rule sets as well as integrating the application with external systems.
• Integrating with other application using service-oriented architecture to get the provider data.
• Worked on PRPC User Interface development - Sections, Harnesses, Flow Actions developing web-based UI’s using DHTML, Object-oriented JavaScript.
• Created Activities and steps for implementing Business Logic.
• Developed Decision rules and Declarative rules.
• Extensively used Pega Clipboard, Logs and Tracer for debugging of processes developed.
• Perform application tasks required to initiate a project based on the version of PRPC being used.
• Designed and developedSLA's according to the business requirements

Environment: Pega PRPC 7.2, Oracle, JavaScript, JIRA.

Confidential, Chicago, IL

Software Engineer

Responsibilities:

• Involved in development of business requirements.
• Developed User Interface.
• Developed Rules for Validation.
• Created data transforms, decision tables, trees.
• Involved in modifying flows.
• Created Activities, steps and used standard methods like property set, page new, calling other activities for implementing core business logic.
• Worked on the debugging tools Clipboard, Tracer, and Rules Inspector.
• Unit testing the code before deployment.
• Communicating with teams and guiding other technical team members.
• Implemented the domain knowledge gained from the previous projects where necessary.

Environment: Pega PRPC V7.1

Confidential

System Architect

Responsibilities:

• Involved in creating rules to connect with external data bases.
• Creating Flows, Flow Actions, Harness, Section, Decision rules & Declarative rules.
• Creating SLA Rules.
• Involved in creating activities.
• Creating List View and Summary View reports.
• Designed index tables, cloned history table, exposed properties and created data tables to store reference data.
• Tracking the Data- instance for the project.
• Creating SLA rules (work object), Agent Rules.

Environment: Pega PRPC V7.1