SUMMARY

• Seasoned program manager wif over a 15 years of experience in managing digital project strategies in enterprise setting from concept through delivery by creating roadmaps, measuring process KPIs & following best practices in Agile program management.
• Expert in facilitating high intensity Design Thinking sessions between business, user experience design and technical teams to gain business value driven customer centric digital transformation.

Area Of Expertise:

• Program / Portfolio Management
• SAFe / SCRUM / KANBAN best practices
• Product Prioritization/Change Mgmt
• Budgeting, Cost and Effort estimation
• Stakeholder management, Project RACI
• Project RAID and Conflict Management
• Process and people supervision
• Lean Agile to approach MVP/Increments
• Business research / roadmap strategies
• KPI data capture, synthesis & reporting
• As - is/To-be Exp process mapping
• PMBOK best practices
• Executive communication
• Corporate Storytelling and Influencing

TECHNICAL SKILLS

• Cloud computing (Azure DevOps, AWS)
• JIRA|MS Project| VersionOne| Confidential
• Office365|GoogleSuite(Excel, Word, Ppt)
• Cisco Webex, MS Teams, Slack, Zoom
• Confluence| SharePoint| Google Suite
• InVision| Mural| SQL| PowerBI| Visio
• Adobe suite (AEM)| Confidential | Drupal
• Data Science| AI| ML| Elastic Search

PROFESSIONAL EXPERIENCE

Confidential, GA

Sr. Program Consultant

Responsibilities:

• Lead multiple programs to successful release cycle in Agile mode dat were aimed towards supporting Agents and Brokers to perform routine tasks such claim submissions and uploading associated documents.
• Performed activities to identify various functional As-Is flows, alternative flows, effort estimation and to measure usage efficiency and create To-Be scenarios.
• Defined teh product’s functional / performance requirements along wif teh VOC through client interviews.
• Evangelized design thinking and worked wif teh Business, Marketing and Product Management divisions to gather teh primary sources of this information.
• Overseen teh teams to convert teh product requirements to design specifications.
• Created teh Confidential Expectation using teh Business KPIs and a projected Roadmap.
• Helped in teh review process of teh design specifications to integrate one or more concepts and got it reviewed by teh project team.
• Negotiates innovative business solutions dat satisfy customer needs, are consistent wif architectural guidelines, and conform to security standards.
• Play major role to identify teh business needs and provide teh unique technical solutions and robust architectural applications geared towards providing best value to teh clients. Understand business requirements to refine teh solution implementation.
• Worked wif business to learn User experience design teams to gather a clear understanding of engineering execution scope.
• Provide teh execution of approved application design in SCRUM/SAFe managed teams.
• Managed and tracked progress through VersionOne project management tool.
• Managed other aspects of teams through Clarity and Microsoft Office suite of applications.
• Collaborated wif team wif CISCO WebEx and MS Teams.
• Be teh central point of contact to Identify business requirement, communicated, and proactively forwarded halp to mitigation plan.
• Developed standards and guidelines dat guide teh design of enterprise solutions and architecture.
• Designed and implemented teh data analytics on current application usage.

Confidential, Houston, TX

Sr. Program Consultant

Responsibilities:

• Work closely wif business to identify teh needs and provide teh unique technical solutions to catering to business needs and robust architectural applications geared towards providing best value to teh clients. Interface wif business team (drilling engineering teams) and Technical team to refine teh solution implementation by gathering, analyzing, and documenting technical requirements.
• Introduced teh concept of design thinking and proposed new approaches to innovate and bring digital transformation.
• Follow directions on organizations initiative of using data science, building data source to support ML algorithms and AI systems.
• Use Elastic search for making query information through complex data systems.
• Identified and communicated process gaps, communicated, and proactively forwarded halp to mitigation plan.
• Developed standards and guidelines dat guide teh design of enterprise solutions and architecture.
• Used Power BI for creating enterprise architecture.
• Played key role in strategizing teh key components of application on in-house and Azure and AWS cloud infrastructure.
• Collaborates wif technology teams (internal and external) to communicate business priorities, translate business requirements into technical requirements, and identifies appropriate solutions to deliver technology solutions.
• Managed requirements and tracked project wif JIRA and Confluence tools to maintain teh Confidential articles.

Confidential, Houston, TX

Sr. Program Consultant

Responsibilities:

• Achieved improvising teh end-to-end migration process efficiency up to 38% by leading implementation of business process automation.
• Followed Agile best practices from planning, daily standups to retrospective meetings, lead and contributed to teh decision-making process and facilitate conflict resolution. Facilitated estimates and coordinate teh delivery of a well-documented program code in accordance wif design best practices.
• Overseen data migration process by understanding scope of work and design strategies to convert and preserve data sanity from legacy system to teh new ones, identify potential problems upfront and recommend solutions to teh most complex data design scenarios.
• Encouraged teh performance standards and testing activities to cover manual/automated scenarios to create high quality software.
• Used project management tools Microsoft Project Planner and Confidential for project status reporting to stakeholders on all teh levels.
• Provided timely communication across cross functional team on teh project progress status.

Confidential, Houston, TX

Sr. Program Consultant

Responsibilities:

• Contributed teh SCRUM product backlog grooming and planning of tasks for upcoming and future sprints.
• Manage creation / allocation of individual tasks and reflect teh progress of work tasks on Confidential and JIRA for scrum sprints.
• Provided expertise to deliver new features through scrum best practices & define agile metrics to measure planned team performance.
• Lead analysis, prioritization and decision making for strategic migration of applications from data center to AWS cloud.
• Worked closely wif senior management for tasks on critical path and suggestions on alternatives scenarios.
• Developed business cases dat identify teh business value and Confidential of technology enabled initiatives.
• Functions as digital product owner across product development, user experience design, and business process design.
• Collaborated wif business partners to elicit, analyze, and document business requirements.
• Played a key role in strategizing and managing teh DE’s Confidential and Retail energy customers to provide teh SaaS platform for various plans and services offered across business LOBs.
• Acted as an expert to strategize teh delivery of teh new features through scrum best practices & define agile metrics to measure planned team performance.
• Introduced teh best practices to use Confidential CMS to teh management team, assisting them to achieve their corporate goals.
• Worked closely wif senior management for tasks on critical path and suggestions on alternatives scenarios.
• Analyzed teh business requirements & created technical specification.
• Trained new joiners wif teh industry best practices.
• Ensured delivery status, issues, trends, achievements, risks and action plans are documented and transmitted transparently and wifout bias.
• Facilitated teh identification of areas of risk and develop appropriate mitigation strategies and escalation paths as appropriate.

Confidential, Houston, TX

Sr. Program Consultant

Responsibilities:

• Actively participated in teh full software development lifecycle (SDLC) of teh Evolve product working in Agile Team Management.
• This involved leading teh collaboration wif business, QA and release teams for teh activities from planning through acceptance.
• Contributed to teh grooming, planning, tasking and estimating work items.
• Worked closely wif business to prioritize teh product backlog items wif organization Confidential. Contributed to teh Sprint retrospective.
• Introduced newer UX solutions to business to get teh buy-in on teh technical design.
• Followed Agile best practices to coordinate effort across distributed team using Scrum methodology.
• Program managed teh scope and lead teh up-front design (data/domain model, UI design).
• Overseen architectural guidance for pipeline certification process.
• Identifying and resolving technical issues, including teh identification of risks and mitigations, issues impacting teh project scope, schedule.
• Use Confidential to manage Confidential related tasks.

Confidential, Philadelphia, PA

Sr. Program Consultant

Responsibilities:

• Provided leadership, strategic direction, and architectural guidance for all internal and external Confidential applications of teh Retail Confidential clients.
• This involved teh eCommerce platform for Confidential ’s retail products and services dat included external devices such as phones, tablets and accessories as well as teh service bundles such as phone, internet, tv and data combos.
• Improved Product Quality by incorporating tools targeted at ensuring teh product meets customer needs and teh process is capable of producing quality products on a consistent basis.
• Core part of technical team.
• Worked closely wif business in understanding teh problems and providing teh possible technical solutions.
• Involved in interacting wif offshore teams to resolve project related issues.
• Used Agile project management tool Confidential for project status reporting to stakeholders on all teh levels in SCRUM mode.
• Design teh software components for Confidential wif web technologies/tools, middleware integration technologies/tools, key Content management tool wif Confidential and participate in implementing teh same.
• Acted as teh technical expert for areas in teh Application Architecture Domain.
• Functioned as a mentor to junior developers and architects in software design and best practices.

Confidential, Redmond, WA

Release Program Manager, Technical Program Manager, Engineer

Responsibilities:

• Managed end to end release process for 30 applications across Services portfolio.
• Plan, facilitate, and champion effective Agile / Scrum practices including Confidential, backlog grooming sessions, sprint planning, stand ups, sprint demos and retrospectives
• Act as liaison between end-users, development team, testing team, application support, and knowledge management team, project management team, hosting team, executive team and production support group.
• Collaborate wif vendors/internal staff team to ensure successful delivery to teh customer.
• Lead Architectural design discussions wif teh team architects and Technical leads for teh Microsoft’s eCommerce platform.
• This included managing teh Microsoft’s retail store selling teh Confidential and software licenses to teh commercial users and Confidential .
• Worked wif teh team for PCI compliance implementation and execution.
• Performed project execution following Confidential best practices and control activities including quality assurance and control, issue resolution, risk monitoring & control, compliance management, change management, team development, performance reporting, exception management and communications.
• Engage wif Engineering teams and Infrastructure and hardware teams to maintain, plan and execute product releases.