SUMMARY

• 9 years of IT experience with in the Salesforce.com CRM as Developer, Administrator and Analysis, Apex and Visualforce development, Apttus CPQ &CLM, configuration and Development.
• Good custom development experience using salesforce Apex classes, Controller classes, Triggers, Components and Visualforce pages.
• Integration of SFDC with external Web Service API's.
• Designed and Developed Lightning Community for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTML5, CSS, Lighting Controllers, Apex.
• Hands on experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visualforce pages, workflows for Mobile platform.
• Solid understanding of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs.
• Experience in SFDC Integration over REST callout and apex REST services; SOAP Callouts and apex SOAP services and Outbound Messages.
• Experience with Salesforce.com Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Field Service Lightning Cloud Communities, Field Service Lightning (FSL), Velocity development and Force.com Platform.
• Experienced Salesforce developer in Developing Apex Classes, Triggers and Visualforce Pages, Lightning Component bundles, Salesforce Lightning Design System and Lightning App Builder.
• Experienced developer with extensive knowledge of React Native, Redux, JS, TS, iOS, Android, Firebase and Salesforce CRM. Plan, build and release Box Bets using the React Native environment.
• Hands on experience with Out - of-the-box tasks like creating custom objects, custom links, custom buttons, validation rules, triggers, workflows, and approvals.
• Good experience in handling Ticket Management and used tools like Service Now, BMC Service Desk and JIRA.
• Expertise in version control tools like GIT, SVN and TFS to manage and control Software Development.
• Implemented CPQ solution using Apttus CPQ& Contract Management for various customers in industries.
• Good Knowledge on implementing Communities like Customer Community, Partner Community and used different types of standard and custom templates Jenkins like Napili, Kokua, KOA, Salesforce Tabs + Visualforce.
• Good Knowledge on Service Cloud modules like Web-to-Case, Knowledge Articles, Entitlement Management, Case, Case Milestones, Omni Channel and Live Agent.
• Desire to learn additional in-demand applications on the Salesforce platform such as Apttus, Marketo or others.
• Good knowledge in using Custom Metadata and Custom settings as per the requirement.
• Good knowledge in usage of SOQL, SOSL queries in Apex classes, Triggers and Batch classes and Visualforce knowledge.
• Good Knowledge in using data migration tools like Import Wizard, Data Loader and Jitterbit.
• Well experienced in creating Workflow Rules, Approval Process, and Time-Dependent workflow Rules.
• Established integration patterns with external applications and developed apex SOAP and REST web services for inbound calls to salesforce.com and consumed external application by generating stubs using the WSDL2Apex.
• Good Knowledge in using deployment tools like Changesets, Eclipse, Salesforce Dx, GitHub, Jenkins, Autorabit and Ant.
• Developed customized business Reports and Dashboards, using custom Report types for Interactions and related objects.
• Experience in deploying salesforce.com applications across other sandbox and production environments using Change Sets, Force.com IDE and Force.com migration tool.
• Provided customer with best practices, developed POC's for the requirements using salesforce.com CRM and apex classes and Visualforce pages.
• Expertise in the development of web applications using MVC architecture such as Struts.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, App-Exchange, Custom Objects, Salesforce SFA, Apex Language, Apex Classes/Controllers, Lightning, Triggers, APTTUS CPQ/CLM, SOQL, SOSL, Visualforce Pages/Components, S-Controls, WaveAnalytics.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Programming Languages: Apex, SQL, SOQL, SOSL, Java, VB, J2EE, SQL, HTML, C, C++, HTML5, CSS3, jQuery, JavaScript, React Native, XML

Web Technologies: HTML, XML, Java script JSP, React, WSDL

IDE: Eclipse, Visual Studio.

Databases: Oracle, SQL Database, MySQL.

Software Methodologies: Agile, Scrum.

Operating Systems: Windows, Mac, Linux.

Documentation tools: MS Office, Notepad, MS Paint.

PROFESSIONAL EXPERIENCE

Confidential, Springs, CO

Salesforce Admin/Developer

Responsibilities:

• Actively involved with Business analysts, other developers, involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Designed Visual Force pages, Custom objects, Validation rules, Page layouts, Custom tabs and triggers as per Client requirement.
• Worked with end users and business analysts for requirements gathering, analysis and provided Design inputs.
• Strong experience in implementing Salesforce.com MVC in the application customizations for separating Data persistence, UI and business logic.
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Worked on Sales Cloud and Service Cloud with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Implemented Live Agent for different clients.
• Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
• Experience in building CPQ Quoting Approval rules, Quote templates Price rules & Product related configuration related for product setup approval matrices approval rules, process builders and flows.
• Created different Workflow rules and Approvals for various campaign processes.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
• Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
• Created email templates and inbound emails using VisualForce for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Environment: Salesforce.com, Sales Cloud, Service cloud, Apex, VisualForce, Controllers, Workflows, Approval Process, Web Services, Reports, Dashboards, Data Loader, JavaScript, Windows XP, windows 7.

Confidential, Providence, RI

Salesforce Admin/Developer

Responsibilities:

• Development of technical design documentation converting functional requirements into technical actions
• Detailed technical review with Architectural Review Board
• Development of Sales and Marketing applications using Salesforce
• Prior experience implementing Marketing Cloud apps, especially Audience Builder, Journey Builder and Automation Studio. Experience with Data Extension development and AMP scripting in Marketing Cloud.
• Experience with Email Studio, Journey Builder, Mobile Studio, Automation studio.
• Served as a subject matterexpert onemailmarketingfor current and potential clients with regard to functional execution, design, and strategy.
• Responsible for developing the Partner Homepages using React JS and JQuery.
• Worked on many custom modules and widgets using React JS/CSS/HTML and made those cross-browsers consistent.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Worked on various objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards in Salesforce
• Design, development and deployment of Custom objects, Custom tabs, Entity-Relationship data model, Validation Rules, Workflow Rules, Process builder, Auto-Response Rules, Page layouts, Components, Visual Force Pages in accordance to the business expectation
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder
• Migrated data from legacy CRM systems in batch or one-time using Data Loader.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader
• Worked on Apps Apttus (Agreements), Connect & Sell (Reports& Dashboards), CPQ console, Zoom Info (Data Enrichment).
• Explored Aura framework, Lightning Web Components and SLDS (Salesforce Lightning Design System)
• Using Data Loader for insertion, update, and bulk import/export of data using SOAP/REST APIs
• Used Metadata API to retrieve, deploy, create, update or delete customization information
• Read, extract and load of data from comma separated value (CSV) files and excel sheets
• Creation of Workflow Rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic
• Quality management and building of test cases/scripts/plans throughout the Apex development process
• BuildingComplexandReusableComponentsin Vlocity.
• Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.
• Deployment of Apex Classes, Controller Classes, Apex Triggers, Visualforce pages & Lightning Components.
• Application maintenance through incident, problem and change management and remediation of any business reported issues

Environment: Custom/Standard Objects, Sales Cloud, Service cloud, Process Builder, Flows, Outbound Messages, Triggers, Lightning Components, Visualforce Pages, Apex Classes, Test Classes, Batch Apex, Reports, Dashboards, Case Management, Entitlements, Omni Channel and Live Agent.

Confidential, Nashville, TN

Salesforce Developer/Admin.

Responsibilities:

• Implemented various Apex DML operations, SOSL and SOQL queries, using workbench.
• Refresh the sandboxes in regular intervals and deploy the code into production.
• Performed the roles of Salesforce.com Developer in the organization by Interacting with business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Creating user interface pages depending on the requirement using JavaScript, JSON, AJAX, Angular JS, HTML, bootstrap, CSS.
• Experience in working with Apttus Configurations, Admin, and CPQ Console and Custom settings.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on Exact target/Marketing Cloud. Created multiple projects to insert, retrieve and update the data from Marketing Cloud.
• Implemented CPQ (Configure Price Quote) solution using ApttusCPQ & Contract Management.
• Created Visualforce Pages to display search based record sets and paginated using Standard Set Controller methods.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customer’s complaints
• SFDC Integration using Web Service and Apex Programming, salesforce.com Sales Cloud, Service Cloud through CTI.
• Implemented Service Cloud and Sales Cloud Functionalities.
• Designed Visualforce pages with XML, HTML, InVision along with custom controllers and controller extensions.
• Worked on APEX triggers and s-controls, created rule based automated workflows and system integration using Call Outs, Triggers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit page.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.
• Created Formula Fields, Validation Rules, Formulas, Workflow, email alerts, time triggered tasks and approvals for the flexibility and functionality of force platform application to implement business logic.

Environment: Force.com Platform, SalesforceEnterprise Edition, Sales Cloud, Service cloud, Custom/Standard Objects, S-controls, Custom Tabs, Apttus, Marketing Cloud, Page Layouts, SOQL/SOSL Queries, REST, Workflow& Approvals, Reports, Eclipse Plug Security Controls, WSDL, Ajax.

Confidential, Bloomfield, CT

Salesforce Developer

Responsibilities:

• Developed workflow rules and defined related tasks, field updates and email alerts to implement business logic.
• Developed reports and dashboards for different user profiles to monitor data quality and integrity. Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Involves lot of integrations between Systems Siebel CRM, Siebel UCM, Salesforce, TIBCO, EBS, Apttus.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for different business users groups and business centers.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: SaleForce.com platform, Sales Cloud, Service cloud JavaScript, Angular JS, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Visualforce Controllers, Workflow and Approvals and Eclipse IDE, MS Visio, Microsoft Excel, MS Project, Rational Clear case, UML, Oracle 10g, Quality Centre.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Performed the roles of Salesforce.com Developer and Administrator.
• Developed/implemented Partner Portal using Salesforce platform.
• Responsible for setting up web services integrations.
• Agile Development Methodology was followed for the implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com.
• Developed Visualforce pages and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Change Sets to deploy code from sandbox to production environment.

Environment: Saleforce.com platform, Apex Language, Sales Cloud, Service cloud, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created detailed data mapping document for integrating various systems withSalesforce.com.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Implemented case management automation (on Case Object) to track and solve customer's issues Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Workflow rules, Visualforce pages and using Apex Code created triggers and classes.

Environment: Salesforce.com platform, Chatter, Data loader,Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox, Email Services, Security Controls.