SUMMARY

• Around 5 years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge. Have exclusive 5 years of experience as a Salesforce Developer, CRM Administrator.
• Good knowledge on CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC.
• Have experience with Configuration, Customization, Development, and support experience on Salesforce.com Platform.
• Experience in Administration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.
• Experience as a Salesforce CRM Developer/Administrator including analysis, modeling, design, coding, testing, maintenance of CRM systems.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, Approval Process, Visual Force Pages, and Apex classes.
• Experience in Creating Lightning components and Lightning Applications.
• Experience with Lightning to build apps in Salesforce.
• Strong experience in Apex Data Loader tool.
• Development experience on AppExchange Products - Meeting Management, CTI Integration App, E-commerce application.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Experienced in integration of Salesforce.com with external applications by using Metadata API, SOAP, REST and OData.
• Participated in all stages of Software Development Life Cycle (SDLC) System Analysis, Design, Development and Testing.
• Experience with working in Waterfall and Agile methodologies.
• Good experience in deploying applications from Sandbox to Production instance using changesets.
• Involved in daily stand-up meetings, taking SCRUM calls, to manage time effectively as a team.
• Ability to meet deadlines and coordinating multiple tasks in a work/project environment.
• Strong organizational and interpersonal competencies along with detail Oriented and problem-solving skills in the technology arena.
• Excellent analytical and communication skills with capability to handle new technologies.
• Customized compact layout and Navigation menu in the Salesforce Mobile App to meet the user requirements.
• Experience with creating queues, public groups, email templates, custom, reusable Lightning Components and
• Applications, Approval process, Approval steps which uses email alerts and field updates.

TECHNICAL SKILLS

Salesforce technologies: Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Security, Field updates, reports, SOQL, Visual Force Pages, Apex Classes, Apex Trigger, Custom Controllers, Lightning.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Workbench, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector

Languages: Apex, JAVA, HTML, AJAX, /SOQL.

Web Technologies: HTML5, CSS, XML, JavaScript.

Operating Systems: Windows, Unix, Linux.

Office Tools: Microsoft Project, MS Visual Source, MS Office.

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, CRM Fusion tools. Visual Studio Code.

Methodologies: Agile (Scrum), Waterfall Source Control Git.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC)and using other Platform based technologies likeVisualforce, Force.com,andWeb Services.
• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Writing SOQL, SOSL queries in Apex classes & Triggers with optimization and to avoid Governor Limitations while large data processing.
• Working on Integration by writing REST web service classes for inbound calls to salesforce using @RestResource, @Httppost, @Httpget and @Httpdelete annotations.
• Writing Test classes for unit testing and increase code coverage for all Apex classes, triggers, Batch and Web Services classes and used new annotations like @testSetup to setup test data for each test class.
• Designed and worked with Approval process functionalities which gets approved through multiple steps.
• Created home page, record page, app page in lightning Page.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Created various Visualforce pages with Custom controllers and standard Controllers.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Creating and configuring multiple Profiles, Roles, Page Layouts, Record Types, Permission sets, Public groups, Queues in the Organization.
• Using the Sandbox for testing and migrated the code to Production instance after successful testing.
• Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Created the workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.
• Responsible for Salesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls &syntax and experience in writing unit test cases. Experience in implementing custom Lightning Web Components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Visual Force Pages and used standard, Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Translate requirements into clearly defined technical tasks.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of Business and technical requirements and designed the solution.
• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Involved in daily support calls and enhancement planning calls.
• Applied knowledge in Salesforce development and customizations, with APEX, Visual Force, Lightning Web Components, API, Force.com and Workflows, support mechanisms, procedures, and limitations.
• Writing Apex triggers, apex classes, developing Visual force pages, batch classes, scheduled apex, and test classes.
• Highly used data loader to integrate data into Salesforce.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application.
• Involved in deployment of the components from staging environment to production.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.
• Designed and documented the application enhancements post go live.
• Keeping track of all Salesforce releases throughout the year and implementing latest enhancements immediately in the application.
• Raising cases with Salesforce support team in solving the product bugs.
• Solely implemented Ideas and Case Management and Lead management for the organization using web to lead, web to case, e-mail to case, lead, and case assignment rules.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, and Visualforce Pages, HTML

Confidential

Salesforce Developer/Admin Platform App Builder

Responsibilities:

• Creating and managing custom fields, complex workflow rules, data validation, page layouts.
• Used Data loader to manipulate data and imported the data into Salesforce.
• Maintaining user roles and profiles.
• Supporting end-users with issues, problems, and queries through the internal support system.
• Took full ownership of the end user experience Train out new functionality when required to end users.
• Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses.
• Performs routine Salesforce data management/cleanup tasks.
• Create and maintain system documentation for fields, processes, and workflows.
• Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building.
• Performed multi-record data migration using Data loader, Excel VLookups and Salesforce Reports.
• Data mapping and integration into our database.
• Created custom objects and its related reports / dashboards to hide data access from other profiles across the
• Analyzed the business and updated the documentation.
• Assisted with communication to users about new features, enhancements, and changes to the system.
• Monitored and improved data quality, performed data imports, and provided ongoing cleanup and auditing of duplicate records.
• Managed all basic Salesforce administrative functions such as user accounts, profiles, roles, reports, dashboards, workflows, automations, custom fields, objects, page layouts, records management, and validation rules.

Environment: Data Loader, Workflows, Triggers, Salesforce CPQ, Force.com Explorer, Lightning platform.