TECHNICAL SKILLS

• Tableau Desktop and Server Administration
• SQL Reporting Services (SSRS)
• Dashboard Wireframes
• Certified Data Story - Teller
• SQL Management Studio
• SQL
• Teradata SQL Assistant
• Power BI
• SSAS - Tabular
• SSIS
• Raiser's Edge
• Blackbaud CRM
• Blackbaud Data Warehouse for CRM
• Version One
• Team Foundation Server
• Agile
• Six Sigma Certified
• Data Analysis
• Presto
• Hive
• Snowflake

PROFESSIONAL EXPERIENCE

Tableau Consultant

Confidential - Orlando, FL

Responsibilities:

• Managed Tableau Development and Data Storytelling projects for Revenue Management Operations
• Consult and develop strategic, analytical and informative dashboards to improve revenue for hotel and resort bookings
• Consult and develop strategic, analytical and informative executive level dashboards for Disney Cruise Line Executive teams
• Consult and develop strategic, analytical and informative executive level dashboards for DisneyLand California team
• Utilized Tableau to develop daily performance metrics and KPIs to assist the Disney Cruise Line and DisneyLand California for in-depth decisions for their tickets, fleet bookings, voyages and future goals
• Collaborated with projects teams to improve the development of visualizations and meet strict project deadlines
• Provided technical documentation along with development efforts to for future enhancements and business references
• Utilize formal BI data story-telling method to guide, consult and develop strategic dashboards
• Consults teams on Tableau’s best practices, and integration of new database technologies/datasources for optimal performance
• Administer Tableau Server for multiple environments, managing end user security, subscriptions, data sources, workbooks and extracts etc.

Confidential - Orlando, FL

SSRS Developer/Consultant

Responsibilities:

• Project specific (Report Conversion Project) - Daily activities included converting Crystal Reports & SSRS Reports from legacy system to their new CRM system utilizing SSRS 2016
• Researching and mapping data fields from legacy system to new CRM system
• Communicating and facilitating report development with departmental leads
• Utilizing Agile methodology to report impediments and work progress in Version One software

Confidential - Orlando, FL

Senior Business Intelligence Analyst

Responsibilities:

• Provide visual analytics via Tableau using an aggregated DWH to support Advancement Service’s $500 million dollar campaign
• Manage SSRS and SharePoint integrated environment to allow self-service ad hoc reporting for business users
• Audit ongoing inventory of SSRS reports to allow reusability and expansion
• Work with management team to development reporting and dashboard requirements for tracking their campaign’s key deliverables
• Build KPI metrics with Tableau for Prospect Management/ Research teams to effectively maintain pipeline
• Build dashboards for the Foundation’s Development Officers, to effectively track Actions, Proposals and Solicitations via Tableau
• Manage/maintain Advancement Services fiscal year Campaign Dashboard
• Lead developer for Advancement Services Case Reporting in 2016
• Consulted and guided employees on best practices for Tableau data visualizations to display departmental goals
• Utilize Agile methodologies for Tableau dashboard developments, to enable regular inspection of the working product as it develops
• Implemented Tableau dashboards in small incremental releases made visible to the owner through its development to help identify any issue early and make it easier to respond to change
• Administer Tableau Server for multiple environments managing end user security, subscriptions, data sources, workbooks and extracts etc.
• Lead Analytics developer and QA Analyst for Blackbaud CRM and Data Warehouse conversion from Raiser's Edge application
• Lead migration project to converted SSRS dashboards and reports into Tableau
• Report to the Director of IT for Advancement Services
• Train Junior and Senior Level Business Analyst on data analytics and data warehouse principles for UCF Foundation

Confidential - Orlando, FL

Tableau Business Intelligence Developer

Responsibilities:

• Designed, develop, maintain data visuals using Tableau Desktop & Server (version 9 )
• Utilize Agile methodologies for dashboard developments, to enable regular inspection of the working product as it develops
• Implemented Dashboards in small incremental releases made visible to the owner through its development to help identify any issue early and make it easier to respond to change
• Designed UI interfaces to communicate business insights and telling visual appealing stories using data
• Experience working with the full life cycle development process, which includes analysis, design, construction and testing
• Experience with Tableau architecture, design, development and end user experience
• Administered user, user groups and scheduled instances for reports in Tableau
• Work with product managers and business analysts to capture and analyze end-user requirements
• Support existing interactive Tableau dashboards
• Participate in, and develop design reviews, code reviews and QA processes
• Converted legacy SSRS reports to Tableau Dashboards daily
• Created a variety of visualizations using Bars, Lines and Pies, Maps, Scatter plots, Gantts, Bubbles, Histograms, Bullets, Heat maps and Highlight tables

Confidential - Orlando, FL

Senior Reporting Analyst

Responsibilities:

• Developed and presented weekly and monthly reporting, with a focus on Care Center KPIs, targeting and trending analysis for management teams
• Transformed legacy reports built with VBA to new SSRS solutions
• Identified KPIs that are most appropriate to the Workforce Management Team to monitor Care Center performance
• Daily reporting and tracking of employee current status, including attendance, terminations, new hires, transfers, moves, demotions, and promotions.
• Trained and mentored all levels of management regarding new reports
• Gathered data from diverse sources (IVR, Salesforce, SharePoint, ACD) to create or enhance new and existing reports
• Collaborated with executive team, product management team, business intelligence team, data warehousing team to standardize reporting and implement data governance
• Developed and implemented new reporting strategies and procedures to enhance the effectiveness of Care Center operations
• Managed and responded to all reporting ad hoc requests and consultation

Confidential - Ocoee, FL

Reporting Analyst

Responsibilities:

• Write SQL queries against large relational tables and database in an Oracle environment
• Provided exceptional project management skills when leading BI projects
• Ability to be flexible and balance multiple priorities
• Analyze data stored in Oracle tables using Self Service BI tools (Power Pivot and Power Query and Tableau)
• Maintaining Tableau reports & analysis and work on enhancements to existing reports or creating new reports based on business need
• Design and build attractive, easy to use, dashboards with Tableau, Power BI and SharePoint 2013
• Develop reports for executive and supervisor level targeted areas
• Validate information contained in reports and provide end user introductions
• Utilize Analysis Tabular to build complex database solutions Accomplishments
• Developed Business Intelligence dashboard and design concept to the organization by providing them with attractive, easy to use dashboards using Tableau, Power BI and Analysis Tabular, and SharePoint
• Set up training sessions to mentor co-workers/users on how to Business Intelligence basic concepts and Designs
• Train users on how to use SharePoint sites, content management and web parts for Tableau dashboards

Confidential - Orlando, FL

SharePoint and Business Intelligence Analyst

Responsibilities:

• Proficient with writing basic to complex SQL queries to meet reporting needs for UCF Foundation’s Board of Directors
• Design and build attractive, easy to use, dashboards and reports using Microsoft Business Intelligence tools (SSRS) along with an integrated SharePoint platform
• Ability to acquire and interrogate data within an aggressive timeline
• Proven ability to be flexible and balance multiple priorities
• Involved in interacting with business users for requirements gathering and analyzing source data for reporting
• Redesigned UCF Foundation’s Campaign Dashboard using SharePoint and SSRS to enhance the organization’s visual perception of the campaign’s progression and key performance indicators
• Commit to deliverables for scope of work and identify timelines for project completion
• Provide root cause analysis for production issues while providing effective solutions
• Provide technical support for existing reports, dashboards, and ad-hoc SQL query requests
• Provide consultation on migrating SSRS integrated reports from SharePoint 2010 to SharePoint 2013 environment
• Utilize SharePoint Business Connectivity Service to extract SQL data and create external content types for data analysis

Confidential - Miami, FL

SharePoint and Business Intelligence Analyst

Responsibilities:

• Govern SharePoint Sites (access, design, content management, permissions, InfoPath, list, document library, web parts)
• Utilize SSRS and SharePoint to create weekly status reports and change request reports for IT Project Management Office (PMO)
• Query data against the Data Warehouse to create standardize metrics for IT Application and Support organization.
• Develop and manage SharePoint InfoPath forms along with SSRS Reports for IT Business Cases
• Built upon SharePoint Business Intelligence Site Collection for departmental collaboration and provide online dashboards using SQL, SSRS and Business Connectivity Services (BCS) for department managers
• Lead SharePoint application designs and implementation with offshore vendors
• Lead Six Sigma project to improve IT department’s incident management process and deliver value-added enhancements while also reducing cost and waste
• Create departmental performance scorecard to enhance business productivity
• Perform data gathering, data analysis, risk impact, trending analysis and solutions to direct IT departments yearly goals
• Utilize problem management skills to examine system defects, identify true root causes and implement effective countermeasures during application outages
• Facilitate the IT department’s Change Management meetings to ensure new application and system enhancements are communicated effectively across business groups prior to implementation
• Utilize Quality Assurance skills to test system application for accuracy to prevent defects after implementation
• Collaborate with business unit personnel to identify and understand business needs and solutions
• Experience with the system development life cycle methodology
• Work with the technical resources and business end users to develop business solutions through business analysis, functional and technical specifications, testing and training requirements
• Identify, understand, interpret, and document the business requirements and process flows
• Responsible for all aspects of User Acceptance Testing (UAT) to ensure the IT solutions fit the business requirements
• Create requirements, test plans, test results and track defects in Quality Center application
• Identify defects and manage rework efforts
• Support Project/Program Manager(s) with task identification, status reports, issue and risk mitigation
• Complete required tasks in a timely manner
• Strong analytical skills and the ability to quickly grasp new concepts and use a facilitative style to gather information for decision making
• Provide comprehensive application analysis and support for FPL’s Billing and Care Center systems
• Effectively manage workload thru Remedy ticketing management system for application support
• Perform internal cross training to other team members as necessary