SUMMARY

• Overall 6 years of experience in designing, modeling, analysis, and maintenance of Salesforce.com CRM Platform.
• Developed Proof of Concepts and design prototypes for requirement and design validation wif the stakeholders.
• Implemented and maintained Salesforce platform using Salesforce Sales Cloud, Service Cloud and Lightning framework.
• Adept wif Sales and Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Designed and maintained Salesforce Standard Objects, Custom Objects, and Junction Objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Quote, Proposal Leads and Campaigns as per requirement.
• Experienced in creating Custom Formula Fields, Field dependencies, Relationships, Custom Tabs, Validation rules, Workflows, Approval Processes, Record types, Page Layouts, Search Layouts, Analytic Snapshots to meet the client's requirement and functionality using SFDC.
• Implemented security and sharing rules for users at different levels of organization, pick lists, lookups, master detail relationships, formula fields to the custom objects.
• Administrator experience in Marketing Salesforce Cloud using both Classic and Lightning versions.
• Experienced in implementing Visual force pages, Apex class, standard Salesforce configuration which include Workflow rules, Validation rules, Assignment rules, Page layouts, Record types, etc.
• Exceptionally well in implementing Salesforce security model by like creating users, roles, profiles, field level security and permission sets.
• Implemented OWD, role hierarchy and sharing rules on controlling record visibility.
• Developed Custom reports, Static and Dynamic Dashboards to continuously monitor data quality and integrity.
• Built custom solutions wif Synchronous/Asynchronous Apex classes, Triggers, DML, Dynamic SOQL and SOSL, Visual Force (Page, Component & Controllers), Apex Web Service, Partner WSDL & Enterprise WSDL.
• Experienced in Object oriented analysis, Object oriented design, client/server architecture based on Unified Modeling Language.
• Experience wif Lightning, Flosum and CPQ
• Configure platform to meet requirements including installation and configuration of app exchange applications.
• Created data migration strategies and solution from Traditional Applications to Salesforce using Import Wizard, Data Loader, and Informatics Cloud Data Loader for Salesforce.
• Experienced in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Good Knowledge of salesforce lightning schema builder, process builder, app builder, components, lightning connect and lightning out.
• Developed dynamic web apps for mobile and desktop devices by using Aura Framework in Lightning.
• Good Knowledge on Integration wif REST API, SOAP API, BULK API, Streaming API and Asynchronous Apex.
• Experience in preparing Test Strategy, Test Plans, Test Cases, and Test Reports for continuous unit test runs and automated deployments to QA, UAT and Production.
• Implemented Flosum for the deployment of features from Sandboxes
• Proficient in deploying metadata from one org to another using Change Sets, Workbench, Force.com CLI, Eclipse wif Force.com IDE migration tool and Salesforce Package.
• Knowledge in customizing Salesforce CRM for generating web - to-leads and web-to-cases.
• Excellent communication, problem solving and programming skills. Self-sufficient, flexible, and a good team player. Familiar to working wif both large and small team environments.
• Have in - depth knowledge in Data analysis, Data warehousing and ETL (Extract Transform and Load) techniques and TOAD.

TECHNICAL SKILLS

Salesforce Technologies: SOQL, SOSL, Apex Classes, Apex Triggers, Workflow and Approvals, Sharing Rules, Apex Extensions, Formulas, Validation Rules, Assignment Rules, Knowledge Articles, AppExchange, Custom Objects, Custom Fields, Dashboards and ReportsOpportunity Management, Case Management, SOAP API, REST API, Analytic Snapshots APTTUS Q-to-C (CPQ and CLM), Salesforce mobile app, Lightning Components Salesforce Mobile SDK, Visualforce pages, Visual force Components and Controllers.

ETL Tools: Apex Data Loader, dataloader.io, Import Wizard, Workbench, Jitterbit Data Loader, Mass Effect

Languages: APEX, Visual Force, SOQL,SOSL,JAVA/J2EE, C++, C, AngularJS, Python

WEB Programming: HTML, CSS, JavaScript, XML

IDE: Force.com IDE, Force.com Eclipse Plug-in, Visual Studio, cloud9

Operating Systems: Windows/XP/Vista/7/8/10, UNIX, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Salesforce Developer

Responsibilities:

• Worked closely wif Product Owners and Business Analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of Salesforce.com (SFDC)
• Excelled in working wif various standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Involved in designing, development and deployment of custom objects, custom tabs, custom fields, Record types, field sets, page layout, and Apex classes, Triggers, Visualforce Pages and Lightning Components as per business requirements.
• Experience in working on Field level, Object level and Record Level Security based on Roles and Profiles.
• Developed Apex Classes, Controllers & Triggers considering governor limits to achieve the salesforce out of box functionality.
• Enforced best practices and developed unit tests to achieve good coverage for the apex classes
• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which halp in sales enhancements.
• Written Apex REST API Web Service classes to automate the end to end flow.
• Integrated SFDC wif applications on Splunk base using REST API and used MuleSoft for Integration purpose.
• Written various SOQL, SOSL queries in Apex triggers, classes and implemented DML statements to update data in Force.com platform Database.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Updated the Apex Controller and Helper functions regularly, making the Component Context aware as per business requirement.
• Used Data Loader to transfer the data into Objects and Fields from the legacy system to salesforce.com.
• Experience in deploying Customization and code base from Sandbox to another environment using GitHub, Bit Bucket, Jenkins build tool.
• Used Jira defect tracking tool for maintaining of user stories and raising defects.
• Enhance and Customize the Core Banking App NCino.
• Experience wif Integrated Ncino Package in salesforce
• Hands on experience for understanding the Business domain, Data model, and Design of the code base for the NCino product
• Experience in working wif client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.
• Involved in Unit, Integration, Regression and User acceptance testing of the application.
• Created Talend jobs using the dynamic schema feature.
• Design, Develop and Test ETL processesin order to meet project requirements

Environment: SaleForce.com platform, Sales cloud, JavaScript, HTML, Apex, VisualForce, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Reports, OWD, Visualforce Controllers, Workflow and Approvals and Eclipse IDE, Git, BitBucket, Lightning Components, REST API, Talend, Docusign, ETL process.

Confidential, Omaha, NE

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization.
• Interacted wif various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Experienced in sales cloud by adding object, Fields, Tabs, Reports and Dashboards and migrate data intoSalesforce.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Creation of Wave dashboards on all the Campaigns.
• Created Custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Worked wif various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked wif Angular-Js during the time of development environment.
• Expertise working on Visual force pages, HTML, CSS, JavaScript and JQuery.
• Worked on the different requirements from user on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on creating custom Visualforce pages and apex controllers for the reports to generate the reports wif all the user input and system configuration validations.
• Worked on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Mobile FirstSiteGeenesis on Saleforce Commerce Cloud
• Integrated Commerce cloud wif Facebook using Facebook Dynamic Ads feature on Salesforce Commerce Cloud
• Worked on Multilanguage features of Salesforce Commerce cloud
• Documenting and updating relates of salesforce.com software and system administration focusing on Service cloud.
• Created page layouts, organized fields and other components on a record detail and edit pages.
• Used Angular JS as the development framework to build a web-page.
• Worked on integration ofSalesforceCRM and the other systems like Tellus, Marketo andFinancialForce.
• Build asalesforce1lightningapp for different business groups in the organization and used sales forcelightningdesigned systems style.
• Integration wif Oracle RDBMS, Oracle MDM, and Siebel SRM usingIPaaSMiddleware tools like Informatica Cloud and SOAP/REST Web services for WCIS legacy system.
• Have built custom user interfaces usingLightningcomponents and also usedLightningComponents to create stand-alone applications that are hosted onSalesforce.

Environment: SalesforceEnterprise Edition, Remedy Force, S-controls, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Sales cloud, Service cloud, marketing cloud, Financial Service cloud, Security controls, Sitecore CMS, Sandbox data loading, Force.com Eclipse plug in, Eclipse, Import Wizard.

Confidential, Tampa, FL

Salesforce Admin / Developer

Responsibilities:

• Worked in agile methodology Process and Sprint System, attended daily standup calls.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Loads, Opportunities, Reports, Dashboards, Events and Tasks.
• Implemented major and minor enhancements on standard objects Accounts, Contacts, and Opportunity and custom object Quote.
• Enhanced Approval Processes for Quote object.
• Developed Apex classes and Apex triggers for various functional needs in the application using Force.com Eclipse IDE.
• Used Apex Data Loader to load data into Account, Opportunity and Quote object.
• Developed Complex Apex Batch Jobs for updating the accounts daily basis and monthly basis.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some events
• Developed Cascading Style Sheets CSS for creating effects in Visual force pages.
• Automated Data Loader for loading records using Command Line.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created page layouts, search layouts and views to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked wif Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used Eclipse IDE and Change Set for deploying classes, pages, triggers and Approval Processes.
• Integrated Pardot wif Salesforce and used Pardot marketing automation to gain new referrals.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Used XML as data communication between Salesforce and the external system.
• Used SOAP Web services for communicating wif external systems.
• Worked on Unit testing, for the customizations and developments done during the project.
• Implemented the Salesforce.com applications using Agile Methodology that involves the iterative development methodology.
• Coordinated wif offshore development teams during development in various sprints of the project.
• Used Jenkins for deployment, once the Component merge TEMPhas been done in Bitbucket and the source is ready, into the other Salesforce instance.
• Worked wif Quote Documents using X-AUTHOR for Word also developed Customized login screen for community user and functionality to redirect the user from SFDC to APTTUS CPQ Quote creation using APTTUS-APIs, APEX, Visual Force, Trigger.
• Troubleshoot and worked closely wif DocuSign integration

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Lightning, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, HTML, CSS, JavaScript, jQuery, Visual Force (Pages, Component & Controllers), Custom settings, Workbench,Force.com, IDE, SAP, Custom Tabs, Email Services, Security Controls, SourceTree, Jenkins and Bitbucket, Pardot.

Confidential, EdenPrairie, MN

Salesforce Administrator/Developer

Responsibilities:

• Interacted wif various business user groups for gathering requirements of Salesforce and documented business and software Requirements.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and implementing on Force.com platform.
• Implemented Chatter Communities functionality across sales channel and internal teams to post updates on sales, feedback on requests.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management on sales cloud.
• Implemented deal registration process utilizing Web-to-Leads wif approval processes and workflow automation.
• Involved in creating new Lightning pages and building custom Salesforce Lightning apps for different business groups in the organization using Lightning App Builder.
• Loaded data wif Apex Data Loader hence preventing data corruption and solving localization issues during data loading process.
• Re-factored Apex triggers to improve performance and Bulkified triggers using best practices like Lists, Sets and Maps.
• Accessed external data in real time wif Lightning Connect to integrate wif legacy systems like SAP, Microsoft, and Oracle.
• Created Email Templates according to business requirement on text and visualforce formats.
• Develop Visualforce pages, Visualforce custom components and using JavaScript for designing any Salesforce Button functionality as well as summary report pages.
• Worked wif Web to Case and Email to Case.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on Salesforce Lightning Process Builder to easily automate Business Processes.
• Developed re-usable UI Components wif Lightning Component Framework.
• Worked on developing various Lightning Components, Events and Lightning Applications.
• Worked on workflows & Process Builder.
• Extended the sales cloud wif Salesforce CPQ to automate the proposal and quote process.
• Executed user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process wif end-users & clients.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Lightning, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, HTML, CSS, JavaScript, jQuery, Visual Force (Pages, Component & Controllers), Custom settings, Workbench,Force.com, IDE, SAP, Custom Tabs, Email Services, Security Controls.