SUMMARY

• Having 8+ years of experience in Salesforce Developer/Administrator wif domain experience involves configuration, customization, communities, integration, deployment, classic to lightning development, lightning components, lightning design system, lightning locker services and lightning data services, designing of service Cloud, Sales Cloud, force.com.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training teh end users.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, and APEX.
• Strong Knowledge about Sales cloud, Service cloud, Community Market Configuration, and Customization and good understanding wif Client/Server architecture, Object oriented design techniques and web application design.
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Expertise in developingSalesforceLightning Apps, Components, Controllers and Events.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.
• Worked on teh designing of teh custom objects, custom fields, role - based page layout, Custom tabs, Custom reports, Custom folders, report extraction to various formats, design of visual force pages, Snapshots and dashboards.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Expertise in solutions on teh Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes Visualforce Pages, Controller classes and Apex Triggers for various functional needs in teh application.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to teh functional needs and strong understanding wif Force.com MVC Structure.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in integrating SFDC wif Legacy applications (SAP, ACT) using Web Services API.
• Extensive experience in customizing teh User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS.
• Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Proficient in using tools like Force.com IDE on Mac and PC environment.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.
• Experienced in defining custom formulas and creating validation rules to suit teh needs of teh data model and ensure data quality.
• Configured teh Mule process for fetching teh data from topic and makes web service calls to teh middle tier Mule ESB for processing. Worked on MULE API manager and RAML (RESTful API modeling Language).
• Hands-on experience wif development tools like Force.com IDE, Force.com Explorer.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Created and map fields between Salesforce and Pardot. Help strategize and implement Pardot best practices across various departments and process flows.
• Experience of delivering working end to end solutions using Pardot and Salesforce Sales Cloud.
• Experience in creating and customizing websites using CMS WordPress, Joomla, and Drupal and integrating them wif Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Configured various channels such as Voice (IVR call flow setup), Chat, Email, SMS, Open CTI integration wif CIC 4.0 and Salesforce CRM application

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, Confidential -Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Lightning, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Jitterbit, Workflow rule, Approvals, Case Management Automation.

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions.

Programming Languages: Java, Apex, SQL Server 2005.

Scripting Languages: HTML, XML, CSS, jQuery, Omni-script Shell, Ruby, Python

Web Services: SOAP/REST API

Databases: MYSQL, Oracle9i, Oracle 10g, Microsoft Access, SQL Server 2005/2008

Packages: MS Word, MS PowerPoint, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Jitterbit, MuleSoft, Cast Iron, Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential, Morris Plains, NJ

Sr Salesforce Developer/Admin

Responsibilities:

• Interacted wif various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Implemented Workflow rules, Approval process and its associated actions like Creating Task, Email Alert and Field updates.
• Worked closely wifsalesteam and business analysts and performed detailed analysis of business and technical support.
• Performed salesforce.com configuration activities Creating Users, Roles, Profiles, Permission Set, Public Groups and Queues.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Experience in working wif call in and callouts API' Confidential
• Implementation and support of Sales Cloud and Service Cloud programs on Salesforce.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Migrated data from external sources and performed Insert, Delete, Update and Export operations on millions of records.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that teh protected data is available only to teh authorized users.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes. Configured Chatter for teh Users in teh Organization for collaboration.
• Worked wifSOQL, SOSLqueries wifGovernor Limitationsto store and retrieve data from Salesforce.com platform database.
• Data mapping specifications to create and execute detailed system test plans. Teh data mapping specifies wat data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Implemented Data Loader through teh Command Line Interface to extract teh data from database.
• Extensively involved in Data Migration from three legacy systems to Salesforce
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Responsible for Salesforce CPQ configuration and build, implementation of solutions in partnership wif a Solution Architect, and completing unit testing.
• Involved in requirements gathering sessions wif Legal, Finance, HR and Procurement team.
• Designed page layouts.
• Products, Bundles, Features and Options to handle multiple business use cases.
• Created Nested Bundles and Dynamic bundles handle complex scenarios.
• Defined Constraints, Configuration Attributes and Product rules.
• Defined Pricing method, Discounting and Pricing Rules to create complex Quotes, Contracts and Renewals.
• Developed applications visually using custom-built Lightning components.
• Leveraging teh rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using teh lightning framework.
• Developed Salesforce Lightning Apps, Components, Controllers, and Events.
• Conducted training sessions to teh UAT users to use teh Salesforce Knowledge application and developed a feedback custom report.
• Supported end users and halped them in getting used to teh application, generated reports, and saved them for further access to teh users.

Environment: Salesforce CRM, Force.com, Apex Language, Visualforce, Custom Component, Lightning Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects &Tabs, Page Layouts, Email Services, Security Controls, HTML,Web Services, Reports, Sandbox, Jira, Workbench.

Confidential - Detroit, MI

Salesforce Lightning Developer

Responsibilities:

• Created different profiles and setup teh permissions based on teh roles in teh organization.
• Gained basic Knowledge on lightning App builder to develop Apps visually, wifout code using Custom-build lightning components
• Created server-side controllers to meet teh business requirement. Experienced in migrating teh standard and custom objects in standard experience to lighting experience
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application wif lightning.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool.
• Worked on Salesforce Lightning components for building customized components replacing teh existing ones
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Used GIT for version controlling system and used source tree as an UI to perform teh code push/push operations
• Used Sublime, Mavens mate, GIT, force.com migration tool and Jenkins combination along wif Ant script to develop code, maintain teh versioning, and moving code around teh environments
• Enhanced in Communities by adding new fields, field sets by using salesforce.com
• Hands on experience on Inbound and Outbound integration of salesforce wif external systems by developing custom apex SOAP, RESTFUL classes for inbound class and written Apex Callout for invoking outbound application
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Community cloud to build deeper relationship wif customers to provide better services through online
• Implemented Salesforce for Outlook functionality and installed outlook integration wif different user systems
• Wave analytics also halped teh sales manager to take immediate action by creating a campaign and dive in deep teh data for quick decision making.
• Designed Workflow Rules Approval process and its associated actions like time triggered tasks, email alerts field updates to implement teh business logic.
• Worked wif Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked wif Data Loader and App Exchange Applications.
• Worked on Rally for Agile planning and reporting.
• Integrated external systems like record settler data, Dodge MDS, People Soft into Salesforce.com primarily used teh partner and enterprise WSDL’ Confidential wif J2EE technology
• Worked on REST/SOAP Web service to integrate Salesforce wif third party systems.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services.
• Configured and installed DocuSign for clients and integrate this application wifin teh CPQ process.
• Assisted Admins in configuration and answered questions regarding specific features wifin teh CPQ package
• Worked wif different Deployment Plans for each release and Sandbox Refreshing.
• Performed Apex Callouts from salesforce to teh same external system to get tracking information an order
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products
• Experience configure price quote (CPQ) app such as Zuora.
• Understand teh requirement for designing teh BI Architecture and ETL.

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Philadelphia, PA

Salesforce Administrator/Developer

Responsibilities:

• Worked closely wif sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects of SalesForce.com (SFDC).
• Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs of teh application.
• Good experience in development and maintenance of Sales & Service clouds.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented DML operations of Inserting and Updating records.
• Worked on SOQL and SOSL queries.
• Closely worked wif Salesforce.com consultants for implementing teh business solutions for their client requirements.
• Communicating wif executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized teh objects to match teh functional needs of teh organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed teh Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit pages.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on teh need in teh organization.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader

Confidential

Salesforce Developer/Admin

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working wif stakeholders and project teams to prioritize collected requirements.
• Involved in data migration from Excel toSalesforceusing Apex Data Loader and Created User Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Implemented teh requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on variousSalesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Implemented Case Management by creating record-types specific to teh user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.Worked on Apex classes, controllers, controller extensions.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups. Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers,Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Interacted wif various business team members to gather and documented teh requirements. Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked wif variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in theorganization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Test cases for unit testing, and also was involved in teh integration testing
• Coded APEX triggers and Confidential -controls, created rule based automated workflows
• Provided administrative level support for users of theSalesforceapplication.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Monitored and resolved teh Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Performed teh role of support engineer for teh internal users and halped them in getting used to teh application, generated reports and saved them for further access to teh users.
• Used teh Sandbox for development, testing and migrated teh code of teh development instance after testing

Environment: Salesforce.com Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes, Record types.

Confidential

Jr Salesforce Administrator

Responsibilities:

• Involved in creating multiple analytical reports and report folders to assist managers to better utilizeSalesforceas a Sales Tool; developed and configured various reports for different user profiles as per teh organizational needs.
• Performed day-to-day administrative tasks and addressed production support issues like unlocking/ re-setting passwords, modifying data, and creating reports.
• AdministeredSalesforceCRM application for sales, marketing and support departments.
• Worked wifsalesforce.com custom objects like accounts, contacts and solutions; planned newSalesforce.com features and functions like new screens, workflow, force.com objects, and reports in response to business needs.
• Delivered support forsalesforce.com maintenance and administration, including workflow, approvals and data cleansing.
• Ensured data is protected and available to authorized users by customizing roles, hierarchies, profiles and share settings; identified and established sharing rules to restrict access to business objects such as opportunities, leads, and cases.
• Interacted wif users during testing and analysis, designed and executed test plans and delivered a quality solution.
• Worked wif different record types to setup page layouts based on profiles, used Apex Data Loader tool to perform DML operation using CSV files and used different deployment plans for each release and Sandbox refresh.
• Customized dashboards to monitor lead activities based on sales requirements.
• Developed, enhanced, and configured workflow rules, time triggered workflows, email templates resulting in actual web to lead communication wif customers and partner portals; planned and executed custom formulas and validation rules to maintain data quality, approval process and auto-response rules to automate business logic.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow and Approvals, Reports, Security Controls, Force.com IDE, Windows