SUMMARY

• Six Sigma certified Business Systems Analyst with over 20 years of customer service experience while working with Fortune 200 companies.
• Motivated individual with the ability to work both independently and within a team environment while, displaying a talent for quickly mastering technology and business workflow processes while working to achieve company growth throughout the lines of business.
• Amiable, resourceful and responsible professional with key strengths in delivering business results, quickly transcending cultural difference and working within deadline intensive environments.
• Proficient in the creation or modification of process and procedural documentation for Accounting, Finance, and Information Technology in preparation for Audit reviews.
• Able to work well in high pressured environments while managing multiple tasks/projects simultaneously, and communicate effectively under limited supervision.

• SharePoint Admin
• PeopleSoft Proficient
• Mainframe/Interface IMS,SQL and Oracle
• AMB System (Mortgage Bankers)
• Unicenter - (Customer logging app)
• Encompass 360 Bankers Addition- System Admin
• Six Sigma Yellow Belt Certification eFax- System Admin
• WebEx Admin
• Footprints Ticketing System- System Admin
• Networks,servers,laptops,desktops
• Microsoft Active Directory Services Access Specialist
• DNS- (Working Knowledge)
• APACHE server (Working Knowledge)
• .Net (Working Knowledge) C# and VB.Net
• RDK (Working Knowledge)
• NERC/FERC Certified
• Adobe Acrobat/Flash player/Reader
• Microsoft Exchange Access Specialist
• Internal Website Administrator
• Crystal Reporting Application
• Integra- System Admin
• Data Verify - System Admin
• CBC Innovis- System Admin- Credit Plus System Admin
• The Work Number- System Admin
• SAP/ERP Finance Module Analyst and Security Systems Admin
• Microsoft Exchange PowerShell
• Tax Wise software
• WAN’s and LAN’s technology (Knowledge)

PROFESSIONAL EXPERIENCE

Business System Analyst

Confidential

Responsibilities:

• Currently serve as the Access Control administrator to support the creation, modification, and removal of access for users in Active Directory, Citrix and Exchange Management console for the Financial banking industry.
• Proficient in managing user application and system accuracy and Data Governance Access controls. Ability to design, develop and launch efficient business processes. Able to maintain accuracy and integrity of client or customer confidential information.
• Experienced in conduction IT and business risk assessments for Information Security and audit reviews; through transformation of internal governance decentralize tasks into centralized like task within one department.
• Skilled in reducing negative impacts to existing business processes and internal applications by facilitating meetings with all business units and 3rd party vendors to document business requirements for application and process updates with the creation of business requirements, process, maps, job aids, RACI, SIPOC and Process Maps.
• Skilled in providing monthly, quarterly, and semi-annual user, group, and permissions entitlement reviews for executive level, internal and external audit reporting.
• Previously served as the main senior lead Administrator for Encompass 360 loan origination database for Union Mortgage Group.
• Skilled in providing guidance and instruction to junior staff members for all business needs. Experience in providing over 10 years of end-user support through system application training, workflow objective training, and remote access training.
• Excel in the creation of functional user requirements into a clear manner that is comprehensive for developers/ project teams to understand. Ability to manage, track, and test required business project test plans throughout the project lifecycle; enforce and redefine changes as needed.
• Able to effectively prioritize important task while working under pressure and exercise judgment and take action on it as needed.
• Skilled in Loan Origination Workflow processes for all milestones and business rule configuration. Clear understanding of business concepts. Clear understanding on third-party applications and providing end user support.
• Clear and Precise understanding on all system requirements to run Encompass Loan origination system.
• Broad knowledge of organization’s use of computer software and applications, including loan origination platforms. Experience in the creation of documenting business systems and automation systems processes such as preparation of business requirements, procedural concepts, workflow charts, and SIPOC Diagram listings. Experience with customer support concerns such as software and hardware installations, configuration and troubleshooting user concerns. Able to examine current business processes and requirements, analyze process and report process improvements and recommendations to the business units.
• Knowledge of pulling and running SQL data queries through the use of Microsoft configuration manager 2012, and Crystal reporting tools, and Microsoft database such as excel.
• Understanding in analyzing data to support business cases that are proposed for business projects and system requirements. Ability to create specifications diagrams, and charts to provide direction to system programmers.
• Clear understanding of overseeing full applications administrative functions for Union Mortgage Group LOS systems and Legacy systems while staying compliant with regulatory standards of internal and external audit while utilizing the necessary skills for safeguarding mortgage lending and financial banking regulations and practices that are compliant for the organization.

Financial Analyst/Business Analyst

Confidential

Responsibilities:

• Ability to create and maintain financial spreadsheets and charts for the purpose of accurate and timely reporting. Skilled in entering financial data into a source system, while performing tactical and moderate complex data analysis.
• Experience in reconciling outstanding mortgage loan accounts being sold to Investor.
• Experience in answering inbound/outbound call center broker commission phone calls.
• Proficient in working in the healthcare and mortgage industry.
• Skilled in providing full systems administration system privileges for end users in Encompass 360 (loan origination system) and service accts.

Business Systems Analyst

Confidential - Richmond, VA

Responsibilities:

• Provided guidance on complex business processes and issues in Accounts Receivable (A/R), FERC Regulatory Reporting and IXOS (Imaging) area. Also analyze and resolved issues with the USD Ticketing system and workflows for SAP finance module.
• Skilled in writing technical documentation. Knowledge in utilizing six sigma tools for process enhancements.
• Created quick queries, used database (Microsoft Excel) spreadsheets and configured and validated the SAP database. Extensive knowledge in testing procedures such as unit testing, functional, user acceptance, integration, system stress testing and developing job aides and process scripts for the client/customer usage.
• Skilled in engineering of processes engineering and testing of database, application and system upgrades.
• Experienced in regression, functional, and user testing for all levels and various applications, processes or databases. Knowledge of examining current business processes to identify gaps and deploy opportunities for improvements and automation. Ability to capture business requirements and create mockups to help implement new processes for the business.
• Experienced in the setup and maintenance of SharePoint collaboration sites for user and group permissions.
• Excel in reconciling commodity financial general ledger accounts.
• Skilled in the billing of Accounts Receivables/Payable invoicing and preparing monthly journal entries.
• Resolved vendor/customer discrepancies and collections concerns that involved aged expense and revenue accounts, while reporting profit and lost quarterly variance comparisons for commodity forecasting.
• Prepping, analyzing and preparing individual and corporate tax returns.
• Answering and researching complex tax problems for clients.
• Consistently researched applicable tax information to improve tax knowledge span.

Accounting Specialist

Confidential - Richmond, VA

Responsibilities:

• Administered automated check requests to external and internal vendors specializing in the reconciliation of cash and suspense related accounts, while exceeding the satisfaction of daily target deadlines.
• Reconciled more than fifty third party health care, home loan, auto loan, and banking accounts with the use of SQL (Access database) applications. Accurately processed customers’ personal data for the opening and closing of certificates of deposit, money markets and high yield saving accounts.
• Provided consistent quality assurance to ensure all documentation fully complied with government regulations and legal requirements. Developed and organized user friendly desktop procedures and instructions to ensure the proper transition in the event of an emergency.