Director, IT Resume

SUMMARY

Salesforce Technical Analyst with 15+ years of proven experience and expertise in Salesforce - ERP Implementation/ Integration projects, Business Process Mapping as well as overall IT Project Delivery Management.
Successfully implemented Salesforce and Service Cloud for the Sales and Service Department. (On-time and On-Budget).
Designed and launched Salesforce partner communities and business solution rollout across extended enterprise.
Designed and executed a focused User Adoption Strategy comprising Power User/ End-user Training, Phased solution rollout, Reporting and more.
Successful Migration from Salesforce Classic to Lighting. Technology Champion who was responsible for seamless user rollout and adoption.
Strategic Project Planning, seamless Data Integration and Management following the Agile methodology.
Liaison with Business Heads/ Department Heads as well as Functional Leaders to in corporate Best Practices into business flows.
Mentoring new recruits, excellent coordination skills and team player, ability to articulate and communicate ideas, problems and solutions.
Proven ability to quickly learn and apply new technologies with strong technical background. Excellent communication skills, analytical, problem solving skills and ability to follow through with projects from inception to completion

AREAS OF EXPERTISE

TECHNICAL SKILLS

CRM- Salesforce.com: Database Management

ERP Application - Oracle, Visual: Data Loader

SQL/ SOQL/SOSL: Process Builders/Workflows

Automation: Visio

Microsoft Office 365: Crystal Reports

Excel: SharePoint, Teams

PROFESSIONAL EXPERIENCE

Confidential

Director, IT

Responsibilities:

Responsible for proving strategic direction to IT initiatives across business applications, infrastructure, network and security systems and overall end user experience.
Led modernization initiatives across business application landscape including implementation, user roll out and adoption, end of life management of obsolete software.
Led IT initiatives across the organization with key focus on interdepartmental collaboration for effective deployment of IT resources and business processes.
Salesforce SME, worked with marketing, sales and service to implement Salesforce seamlessly across the extended enterprise.
Architected report managing strategies for executives.

Confidential

Database Developer

Responsibilities:

Developed new modules in Oracle APEX for the users to enter test results and ratings.
Developed SQL, PL/SQL programs, Packages, Stored Procedures, Functions and Triggers to push data from pre-publish to publish database with exception handling.
Involved in all phases of Software Development Lifecycle (SLDC) from requirement analysis to testing and deployment for integrating new module in existing application.
Enhanced UNIX shell scripts to run nightly jobs.
Resolved user issues and worked on product support for internal users.

Confidential

Sr. Applications Engineer

Responsibilities:

Technical lead for Legacy collection application in Oracle Value Chain Planning (VCP).
Actively involved in the design and development of Service Parts Planning module
Designed and Developed PL/SQL, Stored Procedures, Functions and Triggers using Collections, Materialized views and Ref Cursors Oracle.
Used Collections, Bulk Binds, Dynamic SQLs to improve performance by minimizing the number of context switches between the PL/SQL and SQL engines.
Developed scripts to read data from flat files to oracle tables using SQL*loader.
Created and Released Oracle patches and Roll ups (RUP).
Interaction with the Product Management, Quality Assurance team and Oracle Support teams.