Packaging Lead Resume

SUMMARY

A skilled Business Analyst with strong IT experience in designing and deploying corporate applications and hardware for a global company.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Packaging Lead

Responsibilities:

Responsible for providing the necessary supplies to my internal customers so they can complete their project build scheduled for the day.
Work closely with a cross - functional project team to improve business processes and implement new standards, policies and procedures.
Give daily briefings with my team members so they will know what to expect for the day.

Confidential

Project Manager/Business Analyst

Responsibilities:

Developed technical documents, User Stories, Business Requirements and Business Process Model for a new Inventory system to track and store the company’s product.

Confidential

Project Manager/Business Analyst

Responsibilities:

Conducted follow ups, facilitated meetings, coordinated communication, and maintained all project documentation for a real estate investment firm purchasing commercial and rental property.

Confidential

Business Analyst/Technical Writer

Responsibilities:

Created detailed server support documentation for 5 servers to be used by 12+ NOC employees per shift and used Media Wiki and SharePoint to update the documents as needed to maintain the company’s internet and cable service.
Improved Technical Support team phone call efficiency and productivity by defining call handling process and quickly resolving Issues and Action Items.

Confidential

Senior Business Analyst

Responsibilities:

Documented Requirements, User Stories based on the defined scope, user’s access level, and business department descriptions for 3rd party Expense Reporting system implementation.
Facilitated status meetings on customized expense reporting tools.

Confidential

Senior Business Analyst

Responsibilities:

Documented Business Requirements and Process Flows to efficiently convert the company’s paper business directory into a digital format.

Confidential

Senior Business Analyst

Responsibilities:

Led a Run Support Team of Developers and increased productivity and improved user experience in the development of a mobile baggage application used to track and monitor defected modules identified in production for lost/damaged/pilfered baggage.
Collaborated between developers and cross-functional teams to maintain code, continuously improve command scripts on a 3 Day Weather Forecast mobile application for use by airline passengers.
Documented requirements with Uses Cases by identifying the Actor, Description, Pre/Post Conditions, Main Scenario, Triggers and the Results.

Confidential

Senior Business Analyst

Responsibilities:

Worked closely with the Chief Information Security Office and the Customer to identify data elements that were classified as sensitive, confidential or public. This process was critical for any 3rd party vendors needing Delta information.
Coordinated and deployed multiple data transmission files using the PGP (Pretty Good Privacy) encryption key with outside vendors.
Tested and deployed a Bio-Scanner for the Delta Executives.
Drove multiple projects to deploy new systems (Cargo/Audit/Trading), application upgrades (Tax/Investment/Accounting/Nonprofit/Reporting), file transfer configurations and web site development (Digital Credit Card/Cargo Manifest).
Led JAD sessions to gather technical requirements.
Streamlined the inspection process on international cargo by customizing the Confidential , Inc. International Cargo flight manifest and converting the report into an electronic messaging file.
Coordinated a global deployment for Delta Employees accessing the online Expense Reporting System. A certain file had to be installed on each Delta workstation in order to access the online expense reporting system.