SUMMARY

• Solutions - driven Technical Business System Analyst (BSA) supporting business Requirement Analysis, Testing and Documentation.
• Consulted for Insurance, Banking and Government sectors.
• Having a strong technical background in Software Packaging and Deployment, End-End Windows Migrations, Installation, Configuration, Troubleshooting, and AD user administration in Windows XP-10.
• Possesses excellent Analytical, Problem Solving, Detail Oriented, Autonomous, Self-starter, Organizational, Planning, Documentation and Presentation skills.
• Passion for learning new technologies and Innovations. Looking for a long-term opportunity to contribute to the company’s future growth and success.

TECHNICAL SKILLS

OS: Microsoft Windows 7/8.1/10 • OSX • IOS • Android

Tools: SoapUI • JIRA • GIT • HP ALM/QC • HP QTP/UFT • MS Office suite, Visio, MS Project, MS SharePoint • Citrix • TFS

Database: MS Access • Oracle • MS SQL • SQL-Server

Test Phases: Regression • SIT • E2E • Compatibility • Stress • GUI • Functional & non-Functional • Performance • Security • UAT

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Service Solution Delivery (SSD) Project: Contributing to the overall Digital Solutions strategic vision and business objectives. Gather and document functional and non-functional requirements to value-added services in areas of web-cloud application development, implementation, testing and support.
• Liaison with customers, developers, vendors, and stakeholders to better understand business needs and elicit clear requirements for developing user-centered web applications in an Agile environment.
• Assisted Finance, Accounting and procurement with implementing application systems in a multi-entity environment.
• Supported Microsoft Dynamics GP system Implementation: Analyzed Business processes and derived requirements, created Process Flow, User Stories, Field Mapping and report payments, Process and System Analysis, and developed Integration Diagrams using MS VISIO
• Lead the implementation of new products and services including improvement of the application user experience for web application platforms.
• Prepare technical specifications, BRDs, Traceability matrices, Impact analysis documentations
• Assisted management with RFPs and cost estimates
• Coordinated users with testing (UAT), and support activities for the Learning Management System (LMS)
• Observed industry trends and the competitive landscape to bringing new ideas to the table
• Conducted product demo sessions and created training user materials.

Technical Business System Analyst

Confidential

Responsibilities:

• Supporting the implementation and distribution of business applications including Office 365 to end-clients. Working directly with business units to gather and document technical requirements, scope, and analyzing business and user needs.
• Liaison with technical groups, vendors and business stakeholders in documenting and defining objectives, planning detailed business requirements (BRD), business process maps, and user stories ensuring solutions are clearly defined and developed to meet overall client’s objectives and strategy
• Interview stakeholders and record technical requirements for Microsoft Office 365 implementation and deployment
• Perform Software Assessment, Quality Assurance, Root Cause Analysis and Remediation of Office 365 related issues
• Prepare detailed documentation of requirements for systems/process changes, instructions/training for end-users
• Supporting day to day business-critical applications and post-deployment production issues
• Support Office 365 products including Skype for Business, Outlook Cloud, Teams and SharePoint
• Manage user accounts and licenses using Office 365 Admin Portal
• Manage McAfee security policies to ensure all end-user data is protected
• Deliver high quality in-person & remote support for staff, directors and executives through one on one interaction
• Work closely with vendors to escalate and resolve operational issues
• Support Windows Operating Systems, Hardware, Peripherals, Mobile devices (iPhone and Android), Software, Network Security, Cloud Applications, and managing user account administration (AD)
• Create, update, and resolve tickets in ServiceNow within agreed SLA and escalate to appropriate teams
• Investigate new technologies and tools to increase support level and automate processes
• Imaged machines and deployed software via SCCM 2016
• Created user instructions, knowledgebase documentation and provide training to junior technical support staff
• Created SQL queries to validate data and PowerShell scripts to automate processes
• SCCM management and creation of software packages, deployments, reports, device collections and troubleshooting
• Participate in weekly meetings to provide incident status reports

Environment: & Tools: Windows 10 Pro, SCCM, SharePoint, Image deployment, PowerShell, McAfee ePolicy Orchestrator, MS Intune, Microsoft Office - Excel, Word, Project, Visio, PowerPoint, SQL, Microsoft Visio, Access, Skype for Business, Agile, Analytics, Process Maps

Technical Analyst/Technical Business Analyst

Confidential

Responsibilities:

• Assisted in requirement gathering, Root Cause Analysis, configuration, user testing and post-implementation production support for Office 365
• Collaborated with software development teams to gather requirements for the application packaging and SCCM deployment process
• Coordinated with internal and external stakeholders to ensure teams leverage best practices and develop processes to ensure Operations alignment
• Provided 2nd - 3rd level Operation Support and troubleshooting production issues for Windows 7-10 clients
• Created software packages and deployed applications, Patches, Windows Updates using SCCM
• Created and executed Test Cases to validate Office 365 Group Policy and Security settings
• Worked closely with vendors on problem-solving to provide quick solutions for business application needs
• Accessed systems for network and data security using IP360, identified emerging issues and trends to inform decision-making
• Attended weekly status meetings to review outstanding issues

Environment: & Tools: Windows 7, 10, SCCM, Office 365 Admin, MS Access, Skype for Business, PowerShell, Test Cases, IP360, Agile, Cloud

Technical Analyst

Confidential

Responsibilities:

• Provided 2nd-3rd level technical support for post-deployment issues
• Performed application Assessment, Testing, Remediation and Deployment
• Coordinated with application developers for compatibility issues and recommend possible resolutions
• Reported challenges to the client and present with alternative solutions for incompatible applications

Environment: & Tools: Windows 7/10, MS Office 2013, SCCM 2012, SQL Server 2012, MS SharePoint, Flexera AdminStudio 2014, InstallShield 2014, MS ACT, VMware Workstation 10, App-V, Citrix XenApp, XenDesktop VBScript, PowerShell

Business SystemsIT Analyst

Confidential

Responsibilities:

• Worked with the IT teams, security, users and partners providing analysis, design, implementation and documentation support to project and technology teams on various application and infrastructure initiatives supporting multiple lines of business with diverse technologies
• Responsible for technical analysis, writing system requirements, developing operational procedures, policies and technical documents
• Provided remote support to SHC customers using SolarWinds Dameware
• Performed Implementation and Integration of IT systems and processes
• Supported corporate network and infrastructure, providing troubleshooting and issues management
• Supported AirWatch Mobile Device Management and eCare business for medical units
• Provided primary and secondary technology research to bring forward new ideas to support business needs

Environment: & Tools: Windows 7/8.1/2012R2, MS Office 2013/365, LANDesk, PowerShell, AirWatch, Procura, BELL eCare, Jasper, DameWare Solarwinds, Data Analysis

Senior Technical Analyst

Confidential

Responsibilities:

• Provided Tier 2-3 technical support for Health, Public works, Long term care, Human Services, Legal and police services.
• Gathered technical requirements and created installation, configuration, packaging, and deployment instructions
• Performed extensive application testing using Microsoft compatibility tool kit (ACT), AppDNA, Sysinternals to ensure applications are compatible on Windows 7
• Worked with vendors to obtain latest software updates, documentation and licenses
• Collaborated extensively with end-users and vendors for problem-solving and suggesting the best possible solutions to address business application needs.
• Provided training and presentations on the Software Assessment and Remediation process improvement
• Managed Windows Image Deployment into Bare-Metal PCs
• Performed UAT application testing and certification
• Attended team meetings, status check calls, and weekly progress reviews with the management

Environment: & Tools: Windows XP/7, Windows Server 2012 R2, MS Office 2010, SCCM 2012, Microsoft Deployment Toolkit (MDT), SQL Server 2005/2008, MS SharePoint, AdminStudio 2014, InstallShield 2014, MS ACT, AppDNA, VMware Workstation 10, ORCA, VBScript, AutoIt 3.1, PowerShell, MSI, MSM, MST, App-V 5.x

Technical Analyst

Confidential

Responsibilities:

• Acted as a focal lead point for software packaging and application deployment and support
• Packaged applications on Windows 7 using a combination of Wise Package Studio, InstallShield, SCCM, and Microsoft App-V Sequencer 4.x within VMWare Workstation 9.x environment
• Performed Windows 7 compatibility and performance testing of Microsoft and web applications
• Performed UAT application testing certification
• Performed Application Functionality, Performance, and UAT testing
• Provided post-implementation support, investigation and application resolution

Environment: & Tools: Windows XP/7, MS Office 2010, MS SharePoint, MS Project, MS Visio, Norton Ghost 8, MS System Center Configuration Manager 2007, Windows Admin Tools, Sysinternals Utilities, VMWare Workstation 9.x, AdminStudio InstallShield, App-V 4.x, ORCA, SMS Expert, SCCM 2012, Microsoft Deployment Toolkit (MDT), Systems Management Server Report Viewer

QA Analyst

Confidential

Responsibilities:

• Collaborate with stakeholders to identify and validate test requirements and communicate software application issues with project managers
• Updated test plan, test scripts, test cases using MS Test ManagerPerform SharePoint intranet testing (Functionality, Usability, Interface, Compatibility, Performance, Security, End-End, and SIT) and defect managementLiaise with BA and Developers during testing to aid in troubleshooting and bug resolutionPerform Front/Back End testing and database validation using SQL QueriesManage User Acceptance Testing (UAT), QA sign-off, test report preparation, QA status and metrics reporting

Environment: & Tools: Windows 7, SharePoint 2007/2010, MS Project, Lotus Notes, .NET, MS Office 2010, Test Manager 2010, Oracle BI, SQL Plus, Toad, MS VS 2010, Agile/Scrum Methodologies, Visio

System QA/BA

Confidential

Responsibilities:

• Provide consulting expertise in addressing a full range of client’s business needs and technical requirements/issues, and act as liaison with ministry clients
• Facilitate requirements gathering sessions, work with ministry clients in the identification of business requirements for all identified applications and hardware as part of the Next Generation Desktop (NGD) project initiative
• Build collaborative working relationships across all levels of client’s organizations and with external partners
• Develop test plan, test cases and test scripts for ministry applications and ensure test results are aligned with requirements
• Perform Regression, SIT, SQL data validation, Compatibility, Performance, Functional and Non-Functional testing
• Install, configure and test legacy, COTS and IMS applications such as OpenText eDOCS, iRIMS, ORA Discoverer, Oracle BI, and InMagic and coordinate UAT and certification with in-house staff

Application Packager

Confidential

Responsibilities:

• Participate in software assessment initiatives, test applications to be repackaged on Windows 7 for compatibility.
• Collaborated with vendors for latest application versions, documentation, license and support contract agreements
• Worked with application owners around packaging requirements, remediation, testing and sign-off
• Performed Application Packaging and Deployment using InstallShield AdminStudio 10
• Documented all standard operating procedures and developed existing processes and workflow
• Assisted with UAT and provided post-deployment application support and troubleshooting in production

Environment: & Tools: Windows XP/7, Altiris 6, MS App-V 4.x, MS SharePoint, Office 2010, VMware vSphere, VMware Workstation, VBScript, Oracle, SQL Plus, FLEXERA AdminStudio, Wise Packaging Studio, MS ACT 5.6, WinBatch, Citrix XenApp, XenDesktop

Migration Test Analyst

Confidential

Responsibilities:

• Deployed, Tested and Certified application
• Tested mobile, and web applications in a Client-Server-Web based environment
• Certified hardware devices such as printers, scanners, smartphones & tables (iPhone, iPad, BlackBerry)
• Tested SCCM software deployment, AD, Group Policies, Windows patches, updates, and security vulnerabilities
• Reviewed RFSs, business and technical software requirements for each client prior to packaging/QA activities
• Packaged and repackaged over 80 legacy applications into MSI format, using Install Shield Studio v10
• Tested and troubleshot MSI packages to ensure applications were packaged according to IBM best practices and client requirements
• Created Batch script for MSI customization (Custom Actions)
• Performed integration, functional testing on all packaged applications in a VMware environment and performed QA on XP images to ensure customer requirements are met and that all applications/drivers are installed and working
• Developed and certified software packages for automatic distribution environments such as SCCM, Tivoli, HPCA/Radia, and Active Directory.
• Performed Quality Assurance, checked MSI tables, registry keys, DLL, OCX registration and re-allocation
• Used MS SharePoint for Project tracking/updating, posting QA results. Recorded and provided QA reports to team lead of all packaging and testing issues.
• Created and updated process documentation

Environment: & Tools: Lotus Notes, SCCM, Tivoli, SPMS, Maximo, ISPI, QAWEB, Installshield Admin Studio 2010 Pro, MS VB Script, Windows XP/Vista, Mac OS, HP Radia, VMware 7, VMLogix LabManager, MSI, MST, MSP, Active Directory, Group Policy

QA Analyst

Confidential

Responsibilities:

• Analyzed business requirements, technical specifications, scope, and created test sceneries to test DOSS application
• Update test plan and test cases according to business requirements
• Conducted Regression, Performance, SIT, and Functional testing
• Conducted Windows XP image and ‘Core and Common’ application testing.
• Tested Securities, Active Directory and Group Policies (GPO) for Internet and Intranet zones, MS office 2003, MS Exchange 2003
• Network security and application testing: TCP/IP, HTTP, Java Applets, ActiveX.
• Tested Business Desktop Deployment (B.D.D) process

Environment: C#, .NET , VB ,VBScript ,DOS ,Java ,HTML , XML ,Cloud ,SAP ,VMware