SUMMARY

• Over 8+ years of IT experience with around 6 years of experience in the Salesforce.com Administration / Developer and 2 years as Quality Analyst.
• Strong experience working with Apex classes, Triggers, Controllers &Controller Extensions, Components, Test Methods, Application Design and Development on multitenant Force.com platform.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by Salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Strong knowledge on Administration setup, Apex, Visual force and experience with different SFDC development tools like Force.com Eclipse IDE.
• Strong experience working on Mule Soft and Jitter bit for Salesforce Integration Projects
• Developed test classes and test methods to ensure maximum code coverage in production instance.
• Experience in developing client - specific solutions on Force.com platform using Apex classes and Triggers, Visual force, Force.com IDE, SOQL, SOSL.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visual force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experience in Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.
• Having administration experience on CRM applications like data exports & imports, application support security administration, maintenance, and user & security management.
• Experience in Data integration using SOAP/REST API.
• Experience in web technologies like HTML, XML, CSS, and JavaScript.
• Experience in UI frameworks, Angular.js/ReactJS
• Experience with databases such as Oracle, SQL Server.
• Excellent communication and inter-personal skills, accustomed to work in both large and small team environments.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visual force, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Salesforce and Integration Tools: Mule Soft, Jitter bit, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

CRM Applications: Sales Cloud, Service Cloud, Marketing Cloud, Market, Exact Target, Reporting and Analytics of Sales andCustom Cloud

Programming languages: C, C++, Apex, Java, Java Script, VB.Net, ASP.Net, SQL.

Web Design Tools: JavaScript, XML, HTML, XHTML, CSS, AJAX, SOAP, WSDL.

Operating Systems: Microsoft Windows, Linux, Unix.

Database: Oracle, MS Access, SQL Server 2008, TOAD.

IDE / Other Tools: SVN IDE, Force.com IDE, Workbench, Force.com Explorer.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Designed, Implemented and developed the Custom objects, Page Layouts, Custom Tabs, and components to suit to the needs of the application
• Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets
• Managed Users, Hierarchical roles, Profiles, Security Controls and territory management.
• Defined Lookup and Master-Detail relationships on the standard and Custom Objects.
• Used Field-level Security to ensure that protected data is only shared with authorized persons.
• Implemented SFDC Web-To-Lead Functionality into the corporate site to make Lead Management simple and Efficient.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visual force pages.
• Converted the Synchronous callout mechanism into asynchronous Batch Apex to relax the callout limits to facilitate large license requests to the internal license generationserver
• Worked on the license Automation project by releasing a Salesforce Community with Salesforce Tabs + visual force, and exposing the license generation Visual force pages.
• Worked on Styling the community, and redesigning the login page using Site Templates, Custom Visual force Pages and J query UI.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visual force pages.
• Writing Triggers using the complex level of collections like map in map, list in map, lists, sets where the required data or conditions cannot be evaluated using SOQL .
• Helped clients deliver optimized coding functionality with in transformed sales process by removing the barriers preventing their Salesforce from accurately configuring pricing and quoting of products and services( APTTUS CPQ)
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Handled administration, maintenance and support of Salesforce modules.
• Designed and Developed page layouts according to the user requirements.

Environment: Salesforce.com CRM, Force.com platform, Salesforce One, Apex Classes, Chatter,Visual force Pages, Controllers, Custom Objects, Custom Tabs,Email Services, Workflow & Approvals, Reports, Security Controls,Force.com IDE, and Windows.

Confidential

Salesforce Developer

Responsibilities:

• Involved in requirement gathering and implementing the new case process redesign and enforcing best practices like refactoring the existing code base and providing inputs.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Campaigns.
• Organized meetings with stakeholders to provide information on progress and critical milestones of the delivery and project progress.
• Developed Apex Classes and added required functionality to Visual Force Pages
• Wrote Apex Triggers to implement business logic on the case object.
• Attended daily scrum calls to update the status, priorities and roadblocks in the project
• Involved in Creating new custom objects and fields for Special Customers.
• Created permission sets for the new set of users.
• Created the Lead Assignment rules for the leads that were created as a part of Campaign.
• Actively involved in the Testing the access to various Standard Salesforce pages and visual force pages.
• Preparation of Outbound Change set for the Deployment and ensuring all the pre-deployment and post-deployment tasks are documented.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Validating the Inbound change sets and deploying to PROD environment.
• Implemented Apex Triggers with SOQL queries.
• Implemented field level security, profiles and system audit trail setup.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Creating Test Cases based on the Business requirement and executing the test cases.
• Identifying the defects related to the project in the Salesforce sandbox and working with Developers to fix them.
• Verifying the workflows and field updates created in the Salesforce.
• Actively worked on Salesforce Sales cloud and Service cloud Implementation.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Environment: Data Loader, Workflow & Approvals, Reports, Custom Objects, Security Controls, Email TemplatesCustom Tabs, Salesforce.com platform, Sandbox data loading, Eclipse IDE, Force.com, Workbench, HTML, Angular JS, CSS, Java Script.

Confidential

Salesforce Administrator

Responsibilities:

• Worked as an administrator to configure the security and configuration settings of different Salesforce components e.g. Classes, pages, Home page layout. Managed profiles.
• Written Approval Processes, Sharing Rules, Workflow Rules, Validation Rules, Field updates and Email Alerts
• Installed and Integrated App exchange apps like Thunderhead and DocuSign in Salesforce.
• Performed Data Analysis and migrated Products, Price book data from Siebel to Salesforce and configured manual sharing for Price book.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Maintained and gave permissions to communication templates based on Profiles
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow and Approvals
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Configured DocuSign for connecting to Salesforce and send order forms for capturing electronic signatures
• Created approval process for approving various records of quotes or opportunity.
• Deployment of weekly QA releases, production release including Test class validation
• Designed and run bulk migration data jobs to migrate users, Accounts, opportunities, products and price books.
• Resolved the IM tickets raised by business analysts/Support teams.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc.

Confidential

Salesforce Administrator

Responsibilities:

• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
• Resolved technical and functional issues with the technical administrator
• Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Implemented formulas for calculating the TAX by using Formula Fields.
• Worked with business users to understand their existing processes and IT systems for requirements gathering phase
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project Management tool TFS.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force pages.

Confidential

Quality Analyst

Responsibilities:

• Task Estimation of Functional, Regression & Systems Test Cases
• Preparation of Test scope document, Test Summary reports and Release notes
• Test Execution of Functional and Regression Test Cases
• Managing Defect lifecycle in Jira
• On boarding and Training new team members
• Managing client interactions for Testing track

Environment: SOAP UI tool for Web Services Testing, JIRA