OBJECTIVE:

• NY - based Program Manager and Advisor with Strategy, Technology, and Background.
• Leads transformation initiatives, technology projects, strategy implementations, and process improvements.
• Skilled at guiding cross-functional teams, advising organizations on strategic business issues, and making concepts happen.
• Personable, diplomatic relationship builder.

TECHNICAL SKILLS

• Advertising
• Asset Management
• Bridges
• Business Process Improvement
• Capital Planning
• Eam
• Marketing
• Microsoft Project
• Microsoft SharePoint
• MS Project
• Pivot Tables
• Confidential
• Process Improvement
• Project Manager
• Sales Program
• SharePoint
• Visio
• Arcgis
• Assembly
• MS Visio
• Operations
• Org Development
• Organizational Development
• Product Management
• Client Services
• Collection
• Data Collection
• Governance
• Microsoft Office
• PMP
• Tableau
• SQL
• STRUCTURED SOFTWARE
• SOFTWARE DEVELOPMENT
• LIFE CYCLE
• Software Development Life Cycle
• SDLC
• ESRI
• Jira
• Peoplesoft
• Budgeting
• BUSINESS OPERATIONS
• RESOURCE UTILIZATION
• Reconciliation
• Finance
• PORTFOLIO MANAGEMENT
• ASSET INVENTORY
• BUDGET
• Audit
• AUDITS
• Pricing
• MARKET SHARE
• IT SUPPORT
• Customer Service Oriented
• Customer Service
• VISUALIZATION
• Inventory

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Lead initiatives & support management of portfolio involving technology resources, encompassing approximately $35M in annual labor costs, along with an enterprise-wide Agile Transformation initiative.
• Lead workstream to produce robust financial planning & analysis and resource utilization reports as part of an Agile Transformation initiative and formalized implementation of Scrum practices
• Developed and maintain automated, online project portfolio status reporting system serving IT and Business Operations units, replacing a manual Excel-based process
• Deployed product management practices while creating a suite of online performance dashboards on financial analysis and resource utilization for users in IT, Finance, and Business Operations units
• Grew usage of and engagement with software tools for project portfolio management (PPM), resource management, analytics, and business intelligence through identifying, advising on, and implementing changes to data & business processes involving these programs
• Facilitated evolution of Technology Confidential to a supportive function focused on budget and resource management

Confidential

Project Manager

Responsibilities:

• Led initiatives to improve customer service, revenue collection, and operations, contributing to record-high levels of volume, revenue, and operating margin for an agency operating 9 toll highway crossings in New York City with over $1.6B in annual revenue.
• Generated solutions to strengthen revenue collection through quality improvements, communication efforts,and adoptions of advanced technologies that contributed to 15% increase over 5 years in Confidential market share
• Advised on strategy and implementation of major tolling & technology initiatives, including open-road tolling, congestion pricing, and adoptions of mobile technologies Saved over $1M annually by revising business rules for the agency's Confidential sales program to increase new account conversions and reduce costs
• Developed a systematic, integrated process for business and technology project planning, project development,and governance
• Led efforts to improve technology underpinning operations of the Confidential tolling system, including integrationswith mobile payment technologies and improved reconciliation & transfer of funds between partner agencies
• Launched Confidential to guide multiyear program for Enterprise Asset Management (EAM) initiative to improve maintenance of physical infrastructure, estimated at $10M+ spend Took EAM initiative from concept to execution, leading cross-functional working group and process improvement projects with a total budget of $450K; supervised external consultants supporting projects
• Managed transition of payment services provider for the New York State Confidential system, involving 2 additional operating partners, with an $875K budget for external IT support resources
• Supervised 4 entry-level employees in agency's rotational management development program and 1 intern

Confidential

Graduate Intern

Responsibilities:

• Contributed to initiatives in Capital Programs department for New York City's Confidential system.
• Initiated and led effort to upgrade Confidential asset inventory database to web-based platform; secured approval for $1M IT development budget just prior to end of internship Managed and performed quality audits on information about Confidential system assets for use with long-range capital planning and budgeting initiatives
• Supported capital planning initiatives and procurements for Confidential railcars

Confidential

Research Executive

Responsibilities:

• Lead Analyst on Client Services team supporting audience measurement (TV ratings) service for local Confidential markets.
• Partnered with Sales Executives to guide local TV broadcasters in the 25 largest Confidential media markets through a major transition with their ratings data amidst a challenging economic climate for the industry
• Facilitated the implementation of electronic data collection for audience measurement in 15 major Confidential metro areas, encompassing over $4B in annual advertising expenditures
• Managed analytics projects addressing client questions as well as business process improvement and product development opportunities with internal product and IT teams
• Expedited resolutions of client questions by developing analytic dashboard reports on client performance
• Supervised 1 and mentored 14 staff through a transition from marketing assistants to research analysts