SUMMARY

• Around 9 Years of IT experience in all Software Development Life Cycle (SDLC) phases from requirement gathering to analysis, design, development, implementation and enhancement of projects in Salesforce.com CRM and JAVA.
• 5+ years’ experience in implementation and design of Salesforce.com CRM and Force.com platform with proficiency in using Java and Scripting languages as Salesforce Administrator and Developer.
• Facilitate communication between Business Owners and Development team to produce effective project outcome.
• Strong interpersonal communication, time management, process optimizations and problem solving skills with detail orientation in the technology arena.
• SFDC development using Visual Force Pages, VF Components, Apex Classes, and Custom Controllers, Controller extensions, tests, test cases, SOQL, SOSL, MVC architecture and Force.com IDE from scratch
• Salesforce.com Applications Build and Design using the best practices
• Good exposure onSalesforceLightningDesign System
• Expertise in building Lightning components for Record pages and Quick actions
• Used Lightning Component Framework, Dashboards and Reports in Lightning Experience
• Salesforce Development Life Cycle implementation covering Sales Cloud, Service Cloud, Call Center, Chatter and App - exchange applications
• Salesforce CRM UI customization using Apex, Custom Controllers, Visual force, CSS, JavaScript libraries
• CRM Business processes like Forecasting, Campaign management, Lead Management (Web-to-Lead), Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case)
• Salesforce Integration with Oracle, SAP ERP using Apex web services WSDL and outbound messaging
• Salesforce.com implementation and customization using Apex (Classes, Controllers, Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs and Objects, Analytic Snapshots, Dashboards
• Writing Apex batches, Schedule classes by implementing interfaces to process large data sets
• Customization of Salesforce.com Accounts, Leads, Opportunities, Cases, Campaign, Solutions, Standard Objects and Custom Objects; Data Validation, Sales, Marketing, Customer Service and Support Administration
• Implement Security and Sharing rules, Configuring Permission sets, Field level security, Object level security, Profiles, Triggers, Resource monitoring using Custom objects, Triggers, Workflow rules, Approval process for Automated alerts, field updates, SOQL, SOSL, Visual force pages and Apex classes
• Experienced in JIRA in bug tracking, issue workflow, Labelling, linking issues and in creating projects and story points.
• Eclipse IDE with Force.com plug-in for writing business logic in Apex programming language
• WSDL, SOAP API, REST API, Call Outs, Batch and Schedule Apex programs
• Implement data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based and owner-based sharing rules across objects and sharing data to different set of roles
• Salesforce.com governor limits understanding with ability to optimize code to respect the limits
• Agile Methodologies, Scrum Software Development processes as well as Waterfall model
• Documentation as per the standards with respective SOP (Procedures)

TECHNICAL SKILLS

Salesforce Technologies: Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Type, Dashboard, Security, Field updates, reports, Visual Force Pages, Apex Classes, Apex Trigger, Visual force Page, Salesforce Lightning (Components, Apps, Events)

Force.com Tools: Force.com Eclipse IDE, Force.com Apex Explorer, Single Sign-On (SSO), SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs

Data Tools: Apex data loader, Excel connector, Import wizard, SFDC Data export

Languages: Apex, Java, SQL, JQuery

Web Technologies: HTML, CSS, XML, JavaScript

Java Technologies: JDK, J2EE, JSP, Servlets

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Irving, TX

Responsibilities:

• Interacted with various business user groups for gathering the requirements forSalesforce implementation and documented the Business and Software Requirements.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Developed apex classes, extension controller classes to searching adding records into other objects using DML methods.
• Worked onSalesforceLightningProcess builder to easily automate business processes. Developed re-usable UI components with theLightningComponent Framework. Migrating from Salesforce Classic to Lightning and created Lightning components.
• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Used JavaScript, jQuery for client-side validations and implementing custom pagination using data-tables.Written apex batch classes to process large data updates, queried large datasets and exported to excel.
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class.Used Relationship, Aggregate queries using SOQL, SOSL to query and search records fromsalesforceplatform database.
• Developed custom Apex extension controllers (Dispatchers) and visualforce pages to dispatch to visualforce page and standard page layouts based on record type.Developed custom Visualforce components and implemented components at different visualforce pages.
• Extensively used Eclipse IDE,DeveloperConsole and Workbench for developing Apex Classes, Triggers and customizing other meta-data components.
• Worked in developing and consuming SOAP and REST services in service-oriented architecture.
• Worked on integration with in built application of Confidential to generate the Quote using SOAP services.
• Deployed the applications to various SFDC environments using Change Sets, deployment connections and Packages.
• Specially worked on Case Management with Workflow and Approval Process, User Entitlements and Role hierarchy forSalesforce.com Applications.Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Involved in Business Process Modeling and Re-engineering to improve the current business process and gain efficiency through the new application.

Environment: Saleforce.com platform, Salesforce Lightning, Apex Language, Visual Force Pages, Data Loader, Sales Cloud, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Force.com IDE, JIRA.

Salesforce Developer

Confidential, Charlotte, NC

Responsibilities:

• Collaborated withsalesteam and business analysts to analyze business, technical needs and design solutions by customizing standard objects of SalesForce.com (SFDC); developed project templates as per SDLC methodology
• Assisted stakeholders during UAT and QA team in thorough regression testing and analysis of the applications
• Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud; designed, developed, planned, tested and integrated Salesforce Cloud Services; configured Chatter usage to generate dashboard reports
• Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch
• Supported the data migration and data export activities through various business centers using Apex Data Loader, Apex Data Export, Force.com Excel Connector and Import Wizard.
• Employed Data Loader to migrate data from Oracle to Salesforce database and configured in Oracle application to Salesforce platform; migrated leads, accounts and contacts to Sales Cloud using third party tools
• Designed and created visual force web pages for functional needs in Salesforce to override functionality of buttons
• Integrated web services by making WSDL files to extract data from external systems to display in salesforce.com
• Established SOAP API with the aid of a two-way communication between Salesforce and other applications. Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot
• Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions
• Created workflow rules and defined related tasks, email alerts and field updates
• Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules
• Implemented search, filtering and tagging features on page layouts for sales to locate relevant marketing content and documents inSalesForce.com CRM content; ensured effective ways to leverage Saleforce.com CRM features
• Customized dashboards, workflows, alerts and custom validations using OOTB (Out-Of-Box) feature
• Used Sandbox for testing and migrated the code to the deployment instance after testing
• Created summary reports, matrix reports, pie charts and dashboards and setup report folders to authenticate users based on profiles permissions; created objects screen that compares databases and schemachanges
• Performed periodic data cleaning and administered custom objects, workflow and campaign management
• Involved in project documentation review cycles and followed-up for reviews to see them through to completion

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, OOTB, Documentation, Data Loader, App Exchange, WSDL, Reports, AppExchange, Data Tools

Salesforce Developer/Administrator

Confidential, Minneapolis, MN

Responsibilities:

• Involved in BSR (BusinessSystemRequirements) meetings, documenting functional and non-functional needs; was part of designing key solutions needed for project's progress
• Analyzed customer needs and translated them to technical reality extendable by communicating with Business users
• Used Salesforce Automation for managing Sales, Opportunity, Account Contact, and Data Quality
• Developed Apex classes, Apex triggers, Rest Services and Controller classes for functional needs in application
• Used JavaScript and libraries like JQuery with Apex for the desired functionality
• Created processes to load data in database and/or extract from database and send to clients via email and FTP
• Created Triggers like sending emails to portal users on updating account information comparing new with old
• Involved in integratingSalesforcewith external master data using SOAP and REST API; integrated web services by generating WSDL files to extract data from external systems to display in salesforce.com
• Designed logic involving Apex Controllers and Triggers to support forecasting app confined to Governor limits
• Configured Identity confirmation, Login restrictions, User Interface settings and Profile settings
• Created roles, groups and executed role hierarchy, sharing rules and permissions for shared access among users
• Created Page Layouts to make users comfortable to input data into CRM; implemented search, filtering, and tagging on page layouts for sales to locate relevant marketing content and documents inSalesForce.com CRM content
• Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation
• Developed tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and report folders to provide report accessibility to appropriate personnel
• Created custom objects and defined lookup, master-detail relations used to read, extract, and load data from comma separated values (CSV) files; Data Loader to insert, update, and bulk import/export data from Sales Force objects
• Developed custom reports and configured snapshots to dump data for sales performance and lead generation stats
• Personalized the supplier's bank details page and invoice work bench page as per user requirements
• Used sandbox mode for testing, migrated code using change sets to production instance; created test scenarios on Sandbox for complex business logic and used Force.com component deployment wizard for migration of data

Environment: Salesforce.com, Apex Controller, Visual Pages, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader, SOQL, SOSL, Sandbox, Profile settings, WSDL, HTML, CSS, Java Script.

Salesforce Administrator

Confidential, Atlanta, GA

Responsibilities:

• Involved in creating multiple analytical reports and report folders to assist managers to better utilizeSalesforceas a Sales Tool; developed and configured various reports for different user profiles as per the organizational needs
• Performed day-to-day administrative tasks and addressed production support issues like unlocking/ re-setting passwords, modifying data, and creating reports
• AdministeredSalesforceCRM application for sales, marketing and support departments
• Worked with salesforce.com custom objects like accounts, contacts and solutions; planned new Salesforce.com features and functions like new screens, workflow, force.com objects, and reports in response to business needs
• Delivered support for salesforce.com maintenance and administration, including workflow, approvals and data cleansing
• Ensured data is protected and available to authorized users by customizing roles, hierarchies, profiles and share settings; identified and established sharing rules to restrict access to business objects such as opportunities, leads, and cases
• Interacted with users during testing and analysis, designed and executed test plans and delivered a quality solution
• Worked with different record types to setup page layouts based on profiles, used Apex Data Loader tool to perform DML operation using CSV files and used different deployment plans for each release and Sandbox refresh
• Customized dashboards to monitor lead activities based on sales requirements
• Developed, enhanced, and configured workflow rules, time triggered workflows, email templates resulting in actual web to lead communication with customers and partner portals; planned and executed custom formulas and validation rules to maintain data quality, approval process and auto-response rules to automate business logic.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow and Approvals, Reports, Security Controls, Force.com IDE, Windows

Java Developer

Confidential

Responsibilities:

• Designed and developed application in n-tier fashion as per struts based MVC architecture using Servlets, Struts Action classes, Action Forms, JSP and Session Beans and developed User Interfaces using JSP, HTML, and CSS
• Developed business modules using J2EE design patterns and extensively used JavaCollections API
• Developed Shell Scripts for automating the closing document process using JavaScript front end validations
• Implemented EnterpriseJavaBeans (EJB) to interact with database to insert, update, delete and retrieve values; developed session beans and entity beans representing business logic abstractions
• Worked on Eclipse as the development environment using CVS version controller
• Called Stored procedures in Oracle using callable statements in JDBC
• Converted reusable services into Web-Services using SOAP which can be accessed across the enterprise
• Involved in Testing applications on various levels like unit testing, integration testing and system testing using JUNIT
• Used ANT tool to build and deploy application on Tomcat Server