SUMMARY

• Over 6 ½ years of experience in IT Industry with 5 years of experience in design, development of large scale Business Process Management (BPM) and Business Rules Engines (BRE) applications using PEGA Systems - PEGA Rules Process Commander (PRPC).
• Underwent exhaustive trainings and completed model projects in PRPC V7.1
• Defined Class Structures (Work, Data), Work Cover and Work Object.
• Expertise in developing User Interfaces (Sections, Harness and Flow actions), screen layouts using Harness and Section.
• Expertise in creating the data model including page lists, page groups, properties and data transforms.
• Worked on Circumstancing by creating the circumstance definitions.
• Work Exposure on Integration (SOAP) with PRPC.
• Worked on Agent Management.
• Expertise in creating the SLA events on the assignments.
• Extensive debugging Skills in PRPC using with TRACER, Clipboard, PAL, SMA and Rules Inspector.
• Created Product, Patch and Deployed into QA, UAT and PROD environments
• Expertise in creating Validations and Corresponding Rules.
• Involved in interaction with the end users along with Business Analysts and the team members for better understanding of the business requirements.
• Good knowledge in designing the application that follows all the Pega guardrails, DCO and Agents.
• Implemented notification tasks using correspondence rules and decision Rules.
• Designed PRPC flows, Assignments, Utilities, Decision, Split for each, Spin-off, Split-Join shapes.
• Expertise to fix issues found during Unit testing and the defects found in the QA and UAT testing phases.
• Proficient in Pega Implementation life cycle like modeling of business process, PRPC tool installation, development, testing, deployment.
• Effective communicator & team leader, combined with flexible and detail oriented attitude with the ability to interact effectively with people of diverse backgrounds

TECHNICAL SKILLS

Smart BPM Suite: PEGA Rules Process Commander V5.1, 5.4,5.5,6.1,6.2,7.1.7,7.1.

Languages: Java/J2EE, C, C++

Web Technologies: HTML, XML, SOAP

Web Application Servers: Web Logic, Web Sphere, Tomcat

Databases: Oracle 8i/9i/10g, SQL Server 2000/2005

Design Tools: Microsoft Visio 2003/2005 Professional, UML

Domain Knowledge: Banking, Insurance, Health Care and Retail

PROFESSIONAL EXPERIENCE

Confidential - Jacksonville, FL

Sr Pega PRPC Developer

Responsibilities:

• Developing SLAs (Service level Agreements) in Workflow in PRPC.
• Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking wraps and importing on QA machines for Quality Assurance.
• Involved in critical Bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and Agents.
• Created product rules and migrated zip files from development to QA, UAT & monitored Performance when regularly.
• Interaction with client to understand expectations and requirements.
• Performed ruleset skimming for the offshore team to work on the upgrade process.
• Worked on dynamic system settings for the system to accept uploaded files and created email with attachments.
• Co-ordinated with Pega and installed several Hotfixes.

Environment: Pega PRPC 7.1.8, PRPC 6.2, XML, HTML, DB2, UNIX.

Confidential - Wilmington, DE

Sr Pega PRPC Developer

Responsibilities:

• Developed all the business rules for the Pega implementation.
• Designed Class Structures, Workflows and Rule sets for case creation, case assignment and case resolve.
• Developing SLAs (Service level Agreements) in Workflow in PRPC.
• Involved in Change Management aspects including defining and implementing procedures/technologies to deal with changes in business environment.
• Provided technical insight and direction on project initiatives from Pega expertise perspective.
• Creation of activities for implementing core business logic
• Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.
• Develop Use Cases based on detailed requirements as defined by ESS Business Analysts.
• Developed SOAP services to provide service to external systems.

Environment: Pega PRPC 7.1.7, XML, HTML, DB2, UNIX.

Confidential, Pasadena, CA

SR Pega PRPC Developer

Responsibilities:

• Worked with line of business to evolve existing production processes to comply with new government and corporate regulations.
• Developed all the business rules for the PEGA implementation.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Involved in integrating the CPMHC with other PRPC applications.
• Involved in developing UI Screens, activities, and correspondence.
• Created High Level Class structure, Class Hierarchy, Workflows and technical design document.
• Provided technical insight and direction on project initiatives from PEGA expertise perspective
• Created Data classes and DB tables for integrating with external systems.
• Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints and Indexes etc.
• Used BIX to extract all BPM data: Work details, Assignments and Processes.
• Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking wraps and importing on QA machines for Quality Assurance.
• Created product rules and migrated zip files from development to QA, UAT & monitored Performance when regularly.

Environment: PEGA PRPC 6.2sp1, CPMHC, CTI, SQL, HTML, XML, and Oracle 10g, Web logic, UNIX, JAVA, MS Visio

Confidential, Worcester, MA

Pega Developer

Responsibilities:

• Interaction with Business Analysts and Users to understand the business needs and requirements
• Involved in the design and development of Class Structure, Properties, Process Flows and Flow Actions.
• Designed and Created Portals, Gadgets as per the client’s requirements.
• Created Data models, Activities, Access groups, Access Roles, Decision Rules, SLA’s, Activity Rules and Reports.
• Integrated PRPC with external database and Web services using Connector and Service Rules.
• Developed various reports using List view and Summary view rules.
• Performed Testing and debugging of the application using Tracer and Rules Inspector.
• Participated in Change Management aspects including defining and implementing procedures to deal with changes in business requirements

Environment: Pega PRPC 6.1, Oracle 9i, HTML, XML, SOAP, Java, J2EE, Web logic 10.0 and Windows

Confidential, Atlanta, GA

Pega PRPC Developer

Responsibilities:

• Involved in design and development of application prototype.
• Used PRPC's List View and Summary View reporting functionality to enhance business agility, measure business value and streamline processes.
• Created activities and steps for implementing core business logic.
• Involved in implementation of CPM framework.
• Created Status Reports, Application profiles, Application Versions, Project resources, Project templates.
• Created Operators and Workbaskets, Test types, Test environments, and Test applications.
• Setup environment for development by creating required Classes, Rule sets, Rule set Versions, Access Groups.
• Configured service level agreements (SLA) by setting goal and deadline intervals in order to process the credit card application and Escalated the issue as needed
• Experience in integrating Pega with SOAP web services using Connectors/Services.
• Involved in Unit Testing of the application and fixed bugs before migrating data instances and rulesets from development to UAT & Performance environment
• Organized periodic meetings with Project Managers, Business Users and other development teams.

Environment: PRPC 5.5, DB2, HTML, XML, SOAP, Java, J2EE, Web Sphere 6.1, Windows XP

Confidential, Austin, TX

Pega PRPC Developer

Responsibilities:

• Participated in business requirement gathering, analyzing the requirement, documenting the requirements of Business Process Management (BPM) and Business Rule Engine (BRE) implementation phases using PEGA PRPC.
• Interaction with client to understand expectations and requirements.
• Requirement analysis, Understanding the Pega architecture.
• Redesigned the Business Flows to fit Pega tool.
• Developed Flows and Activities.
• Prepared Role Based Access group and Control document for the Pega Workflow team.
• Created Class structure, Workflows and Rule sets in Pega PRPC.
• Developed Rules for validation and Integration pertained to Rule-Connect and Rule-Service.
• Designed and developed Harness rules, Layout & Sections and performance test using PRPC-PAL tool.
• Coordinated in the SOAP service for the service Request and WSDL deployment.
• Involved in preparing development test cases as per the PRPC suggested approach.
• Automated the business process management capabilities using Pega Rule Engine.

Environment: Pega PRPC 5.5, DB2, Java, HTML and UML.

Confidential, Houston, TX

JAVA / J2EE Developer

Responsibilities:

• Involved in the development of front end screen design using JSP.
• Involved in the implementation of client side and server side programming using HTML and Java Script.
• Database design and connectivity done by using JDBC bridge
• Developed Servlets in forwarding requests to different servers and servlets.
• Designed and developed Servlets to communicate between the presentation and business layer.

Environment: J2ee, Oracle 9i, Eclipse 3.1, Web Logic 8.1.