PROFESSIONAL SUMMARY:

• Overall 9+ years’ varied experience in Insurance, Banking and Customer Service Framework applications. Having around 5+ years of experience in analysis, design, implementation/development, testing and maintenance of BPM applications using Pega PRPC, Pega Robotics and Openspan.
• Experience in Implementation cycle of Pega PRPC applications including development, testing, trouble shooting, bug tracking and fixing.
• Involved in preparing/grooming user stories and size estimation of user stories.
• Having experience in creation of class structure and data model.
• Having good experience in creation and maintenance of rulesets and application.
• Having experience in creating access groups, access roles, privileges and pointing operators to access groups. Exposure to the Access groups/Operators.
• Having experience in integration concepts like SOAP, Connect - SQL and good knowledge on File listeners in Pega API in 7.x.
• Involved in analyzing and solving performance related defects.
• Involved in purge and truncating cache tables to improve performance using SQL Developer tool.
• Worked on Debugging and Bug fixing using Clipboard, Tracer and Live UI.
• Experience in projects that follow AGILE (SCRUM) methodology.
• Good Knowledge of Software Development Life Cycle (SDLC) process.
• Highly self-motivated and able to set effective priorities to achieve immediate & long-term Goals.
• Handled client interaction independently and analyzed their Business needs and transformed the same into requirements. Excellent expertise in being a liaison between the Business and Development team
• Coordination project execution with all the stakeholders - Both internal and external.
• Complete customer management right from requirement gathering phase till project live.

TECHNICAL SKILLS:

Platform: Microsoft Windows

BPM Tools and Frameworks: Pega PRPC 7.2,6.2, Pega RPA 8.1, Openspan 8.0.19and lower version

Database: Packages Oracle 10g&11g, SQL Server

SDLC: Models Agile, Waterfall Models

Domain: Retail, Insurance, Banking, Manufacturing, Customer Services

Web Related: JSP, J2EE, SOAP, Servlets, HTML, CSS, JavaScript, XML, Schema, SOAP, WSDL.

Debugging/ Testing Tools: SOAP UI

PROFESSIONAL EXPERIENCE:

Confidential, Chattanooga, TN

PEGA Technical Architect

Responsibilities:

• Gathering detailed requirements from Client for business requirements.
• Preparing Impact Analysis by analyzing the existing system for automation development.
• Preparing the design document for the automation process.
• Translating business requirements of business users / bureau needs into software requirements specs, design develop, test and implement program changes to achieve the business goals of the users.
• Conducting unit testing and System testing.
• Maintaining the bots and Enhancing project by OMC Package Management
• Facilitating Integration and User Acceptance Testing.
• Involved in deployment of automation in user’s environment..
• Involved in rulesets management and maintenance of applications.
• Created the Business Process Flows and flow actions in Pega PRPC.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.
• Also work with Pega Robotic Manager to understand the life’s and functions of robots
• Carried out the analysis, design, development and unit testing of application functionality and re-testing of reported issues from unit and user-acceptance testing.
• Insured compliance with coding standards, UI standards and corporate standards.
• Conducted quality assurance activities such as peer reviews.
• Provided technical expertise and ownership of technical solutions to Pega team on client site.
• Collaborated with the business users, testing and offshore teams on application architecture design and decision-making.
• Participated in Code Reviews, Performance Analysis, RCA (Root Cause Analysis).
• Implementing access groups, access roles, privileges and portals.
• Working on User Interface elements like Harness, Section and Flow Action.
• Involved in rule delegation of rules to business end user region wise.
• Good at Flows, Activities, Decision Rules and Reports.

Environment: Pega PRPC 7.4,Pega Robot Manager, Openspan 8.0.2042 & Previous versions

Confidential, Norwalk, CT

PEGA Technical Lead (Individual Contributor)

Responsibilities:

• Getting clarification from business for the requirements given to design, test, and buildPRPC solutionsto meet them.
• Understanding the business requirements and preparing data for Pega rules.
• Working on User Interface elements like Harness, Section and Flow actions.
• Working on Declarative Expressions, Decision Rules (When condition, Decision Table) and Activities as per the requirement.
• Involved in design of Data Model, Properties, Process Flows and Activities.
• Worked on Reports using Report Definition.
• Involved in Integration using Connect-SQL.
• Testing and debugging using Rules Inspector, Clipboard and Tracer tools.
• Involved in Customer Service Representative (CSR), other users Interaction & service processes.

Environment: Pega PRPC 7.4

Confidential, Dearborn, Michigan

PEGA Developer(Team Lead)

Responsibilities:

• Active key player by taking complete ownership .
• Interact with the Business SMEs to understand the client requirement.
• Analyzed the business requirements and prepared the project requirement document
• Take complete ownership for delivery of the deliverables for every iterationInvolved in developing UI Screens, activities, and correspondence.
• Active key player by taking complete ownership .
• Interact with the Business SMEs to understand the client requirement.
• Analyzed the business requirements and prepared the project requirement document
• Take complete ownership for delivery of the deliverables for every iteration Involved in developing UI Screens, activities, and correspondence.
• Active key player by taking complete ownership .
• Interact with the Business SMEs to understand the client requirement.
• Analyzed the business requirements and prepared the project requirement document
• Take complete ownership for delivery of the deliverables for every iterationInvolved in developing UI Screens, activities, and correspondence.
• Developed all the business rules for the PEGA implementation.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Involved in developing UI Screens, activities, and correspondence.
• Created High Level Class structure, Class Hierarchy, Workflows and technical design document.
• Provided technical insight and direction on project initiatives from PEGA expertise perspective
• Designed and developed the User interface for the application by creating the harness and section rules
• Created Data classes and DB tables for integrating with external systems.
• Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Participated in the requirements gathering and analysis with the business users.
• Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking wraps and importing on QA machines for Quality Assurance.
• Created product rules and migrated zip files from development to QA, UAT& monitored Performance when regularly.

Environment: Pega PRPC 6.2, 7.2

Confidential

Senior Developer

Responsibilities:

• Interacted with the client from the beginning and understood the business needs and the expectation
• Took part in all the client interactions and successfully transferred the knowledge to the technical team with supportive documents
• Performed gap analysis on the existing solution and arrived at the new specification to improve the solution
• Analyzed the business requirements and prepared the project requirement document
• Performed Impact analysis on the existing system with the technical team.

Environment: Java Spring, Web Service