SUMMARY

• Extensive experience as Salesforce application Administrator and Developer involving hands - on experience in both declarative development and programmatic development.
• Single handedly managed and responsible for 70% setup, configuration, and custom development in our salesforce org. good understanding and exhibiting dominant proficiency working under Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud
• Hands on experience in SFDC development using the APEX classes, Triggers, S-Controls, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Strong command in development concepts including Visual Force Page, Component, Apex Class, Apex Trigger, Unit Test, Batch Apex, Schedule Apex
• Integrated Salesforce with external applications using Force.com APIs using Web Services API, Metadata API, SOAP&REST, developed Salesforce apex SOAP and REST web service classes.
• Experience in Web Technologies like HTML, XML, CSS, JSP, JavaScript, JSON, WSDL, SOAP, REST and Bulk API’s gained experience working with lightning schema builder, process builder and workflows and organizing Email templates.
• Created various Custom Objects, Custom Labels, Validation rules, Record types, Custom Tabs, role based page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Can exhibit proficiency in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns.
• Worked on Apttus Advanced Workflow Approvals.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Experienced in data migration of Legacy applications using Experience in Import Wizard and other integration tools such as Apex Data Loader and Siebel EIM
• Skilled in generating customized reports, Dashboards, and Processes to continuously monitor Data Quality and Integrity.
• Experience in Customer Relationship Management (CRM)
• Extensive knowledge in creating various UML diagram like Use case diagram, Activity Diagram, and Sequence Diagram

TECHNICAL SKILLS

Business Processes: Service Requests and Activities, Lead Management, Quotes and Proposals, Campaign Management, Case Management, Data Cleansing, and De-duplication.

CRM Applications: Salesforce.com Sales Cloud, Service CloudSalesforce.com AppExchange Applications that integrate to salesforce.com Conga Reports, Financial Reporting Apps, Apttus CPQ.

Programming languages: Apex, Java, HTML, XML, CSS, AngularJs, JavaScript.

Force.com and Otherwise: Visualforce Pages and Controllers, Triggers, SOQL, SOSL, Batch Apex, Web Service methods, Email Services, Schedule Apex, Future methods, Sandbox Management, Deployment Management, Eclipse-managed development and deployment, Ant-managed metadata retrieval and deployment

Configuration Skills: SFDC Standard Object Configuration Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Queues, Quotes and Custom Object development, Web to Lead, Web to Case, Case Escalation RulesCustomer Portal, Salesforce.com Sites, Security, and Sharing Model, UAT, Package Validation, Email and Document Templates, Integration with Google API, Batch Jobs

Data Migration Skills & Tools: Data Analysis, Data Migration Salesforce.com Data Loader (Normal, Bulk API) Salesforce.com import wizard, Workbench

Salesforce.com Modules: Salesforce automation including Leads, Web to Lead, Accounts, Contacts, Opportunities, Contracts, Forecasts, Price Books, Products, Sites. Cases, Solutions, Ideas, Customer Portal, Web to Case, Email to Case, Knowledge base.

Project Management: Scrum, Agile, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Columbia,MD

Salesforce Developer/administrator

Responsibilities:

• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
• In the service cloud environment, performed the role of Salesforce.com Developerand Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers
• Developed User Interface Using HTML in Visual force.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment
• Implemented Agile and Lean principles to ensure speed-to-market of solutions and maximum business value capture
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Administered Salesforce CRM applications for Sales, Marketing, and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Hands on Experience with APTTUS CPQ to generate quotes for customers and worked towards customer service satisfaction
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Implemented Salesforce.com web services client using Salesforceweb services API, Java, XML, and partner WSDL
• Created email templates in HTML and inbound emails using Visual force for the clients and customers

Confidential, Chicago, IL

Salesforce Developer/administrator

Responsibilities:

• Worked in Agile Environment with weekly sprints.
• Involved in developing and implementing functionalities like creating Campaigns, involved in setting up permissions, roles, sharing rules, field Datatypes.
• Used Salesforce1 simulator during the development to test if thelightningcomponents works properly on the mobile device.
• Created Apex methods for thelightningcontroller and helper methods to perform DML operations on the case records.
• Created Custom Objects, Custom Fields, Validation rules, Sharing rules, Workflow rules, custom Labels, Record Types, Custom Tabs, Regular expressions for Email and Phone formats, Page Layouts.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Developed Custom Controllers and Standard Controller Extensions, SOQL queries to implement complex functionalities of this application.
• Created and validated and deployed Change Sets.
• Written Apex Test classes to Unit Test Apex classes before moving to Production.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Developed Apex Triggers to update the status of Leads accepted through application by the partner users.
• Created batch process to synchronize the daily CRM updates to MDM and other systems.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Involved in Designing Visualforce pages with JavaScript Remote using client-side technologies like JavaScript, jQuery, AJAX, and CSS.
• Implemented a dynamic Visual Force page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed, and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Played the role of Salesforce.com Administrator, Analyst, and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules.
• Attending daily AGILE SCRUM meetings, and update the status on day-day basis with what is done and what has to be done
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules
• Used Salesforce1 simulator during the development to test if thelightningcomponents works properly on the mobile device.
• Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
• Setup and deployed Salesforce.com from the ground up for 500+ users
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
• Developed custom logic using Apex batch classes for Partner User on-boarding process
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits
• Used New Lightning UI to brings Salesforce into the responsive UI era of web-based applications
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Apex Data Loader utility and ETL tools
• Skilled in integrating Salesforce with external Master data using SOAP and REST API.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.Wrote SOQL, SOSL considering the governor limits Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web Services API.

Confidential

Salesforce developer

Responsibilities:

• Used Force.com developer toolkit including Visualforce pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Experience in creating Custom Objects, Custom Dashboards, Custom Formula Fields, Field dependencies, Relationships, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Process Builder, Page Layouts, Search Layouts to meet the client's requirement and functionality.
• Developed Apex classes, triggers to route the escalations to different queues, levels and assign it to different users according to the business logic.
• Handled the construction of client objects for SOAP based Web Service Call outs made to external legacy systems and generated VF pages to display returned data.
• Configured workflow rules, time triggered workflows.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning permissions, generating security tokens, validation rules.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record - detail and edit pages.
• Created custom reports to track the cases, assets to be available to different levels of the organization based on their profiles.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application.
• Used Data Loader and Import Wizards to load data into Standard/Custom Objects.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Created and used Email templates in HTML and Visualforce

Confidential

Java developer, Internship

Responsibilities:

• Analysis of requirements and creation of detailed technical design documents which includes creating various UML diagrams mainly Class diagrams using MS Visio.
• Worked on various J2EE design pattern.
• Worked on migration of various user interfaces that were written in Monk scripts to Java interfaces. Used Java 1.5 and NetBeans IDE 6.5.1 for this purpose.
• Used Java Caps 6.0 as the complete environment to develop, deploy, manage, and monitor composite SOA based applications.
• Used JAXB for the binding of XMLs to Java Objects.
• Created various XML schemas (XSD).
• Created application build scripts using Maven.
• Created various sql scripts, stored procedure, triggers in Oracle10g.