SUMMARY

• Bridge process knowledge gaps between cross - functional groups, driving optimal business outcomes as a valued translator between technical and non-technical functions in the Salesforce.
• Salesforce Customization, Security Access Analytics, Sales Cloud in Salesforce.com. Advanced fields including Dependent Picklists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, Approval Processes, Process Builder and Visual Flow for automated alerts, field updates & Email generation.

TECHNICAL SKILLS

Skill Level: salesforce.com:

Unspecified: APPLICATION DEVELOPMENT:

Unspecified: SCRIPTING:

Unspecified: STRUCTURED SOFTWARE:

Unspecified: SOFTWARE DEVELOPMENT:

Unspecified: Security:

Unspecified: DATA MAPPING:

Unspecified: DATABASE MODELING:

Unspecified: DATA MODEL:

Unspecified: DOCUMENT MANAGEMENT:

Unspecified: DOCUMENT MANAGEMENT SYSTEM:

Unspecified: User Interface:

Unspecified: UI:

Unspecified: APEX:

Unspecified: UAT:

Unspecified: DATA CLEANSING:

Unspecified: Change Management:

Unspecified: DEPLOYMENT:

Unspecified: SYSTEM CONFIGURATION:

Unspecified: LIFE CYCLE:

Unspecified: TECHNICAL DESIGN:

Unspecified: CRM:

Unspecified: JAD:

Unspecified: PROJECT DEVELOPMENT:

Unspecified: SCRUM:

Unspecified: GO LIVE:

Unspecified: Information Security:

Unspecified: BUSINESS REQUIREMENTS:

Unspecified: REQUIREMENTS GATHERING:

Unspecified: WORKFLOW:

Unspecified: LOADER:

Unspecified: QUOTING:

Unspecified: SALES MANAGERS:

Unspecified: Territory Management:

Unspecified: TEST CASES:

Unspecified: TEST PLANS:

Unspecified: USER ACCEPTANCE:

Unspecified: ACCEPTANCE TESTING:

Unspecified: GMP:

Unspecified: QA:

Unspecified: TEST SCRIPTS:

Unspecified: CASE MANAGEMENT:

Unspecified: CASES:

Unspecified: TOPO:

Unspecified: MAPPING:

Unspecified: PROCESS AUTOMATION:

Unspecified: quality control:

Unspecified: Operations Management:

Unspecified: BUSINESS OPERATIONS:

Unspecified: Operations:

Unspecified: BEST PRACTICES:

Unspecified: Architecture:

Unspecified: USER STORIES:

Unspecified: INTEGRATOR:

Unspecified: INTEGRATION:

Unspecified: SYSTEM TESTING:

Unspecified: USER ACCEPTANCE TESTING:

Unspecified: Customer Service Oriented:

Unspecified: Customer Service:

Unspecified: halp desk:

Unspecified: TELEPHONE:

Unspecified: CLOSING:

Unspecified: maintenance:

Unspecified: APPLICATION SUPPORT:

Unspecified: WRITING FUNCTIONAL:

Unspecified: FUNCTIONAL SPECIFICATIONS:

Unspecified: DOCUMENTATION:

Unspecified: DOCUMENTING:

Unspecified: TECHNICAL SPECIFICATIONS:

Unspecified: PROPOSALS:

Unspecified: Customer Relationship Management:

Unspecified: Marketing:

Unspecified: GO TO MARKET:

Unspecified: Business Planning:

Unspecified: FDA:

Unspecified: INCIDENT MANAGEMENT:

Unspecified: FINANCIAL SERVICES:

Unspecified: Finance:

Unspecified: GXP:

Unspecified: Pricing:

Unspecified: TRANSLATED:

Unspecified: Retail Sales:

Unspecified: ORDER MANAGEMENT:

Unspecified: LANGUAGES:

Languages: Proficiency Level:

English: Intermediate:

PROFESSIONAL EXPERIENCE

Confidential

Sr Business Analyst

Responsibilities:

• Worked on the Veeva Vault Application Setup activities and customized to match the functional needs of the organization.
• Coordinate wif the vendor for Veeva product releases.
• Integrated Vault wif Salesforce CRM application Validation Rules, Workflow Rules, Approval Processes for process automation such as define task, updating a field, send an email or send an outbound message.
• Work wif the vendor for any major issues/bugs in the application.
• Redesigned, worked, and solved several production issues.
• Worked on creating Dashboards and Report generation and including managing document workflow and approvals.
• Experience in SFDC and Veeva Vault Integration using Web Service.
• Implement policy directives and instructions to manage information through its life cycle for all relevant media.
• Applied Security Settings and created permission sets and profiles in Veeva Vault
• Work directly wif the support teams to bring open halp desk issues to a resolution by triage and monitoring progress.
• Performed Sanity and Functional test in production to validate production deployments changes.
• Expertise in collaborating wif Quality Control, System Testing teams for creating Test cases for system testing and conducting User Acceptance Testing and Reviewing Test Cases.
• Coordinated wif the vendor for SFDC &Veeva product releases.
• Worked on GMP, GxP and Non - GxP applications and well versed wif 21CFR and FDA guidelines for Administration and Support of Clinical application support.

Confidential

Salesforce Consultant

Responsibilities:

• Delivering the consolidation project at a large Public Sector client. Creating email templates according to the business needs.
• Worked wif stakeholders to execute the uses cases and user stories.
• Created workflow rules to implement business logic.
• Created various Reports and Dashboards for the client needs.
• Implemented various configurations to the custom objects.
• Implemented process builders and flows to accommodate business requirements.
• Involved in deployments for the higher orgs. Importing and exporting of large volumes of data using the Data Loader.
• Responsible for incident management to give the best customer service to the users.
• Re - structured custom objects, Master-detail relationships between objects to better suit the organization's business needs.

Confidential

Salesforce Prod Support Analyst

Responsibilities:

• Worked wif Business Users for requirements gathering, analyzing the requirements.
• Worked wif other teams to coordinate interdepartmental activities in order to ensure dat organization meets customer expectations.
• Worked wif various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Documented Requirements Specification Document and Functional Specification document.
• Participated in meetings wif various departments and tan projecting dat to the Dev, QA and production Support Team.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Worked on Skuid For better UI.
• Created Page Layouts and assigning different layouts based on Record Types.
• Created Custom Reports and Dashboards for the application.
• Implemented Web - to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Prepared data mapping document to map source and target system fields.
• Experience in Data cleansing by writing apex classes and identifying in MS-excel.
• Used Data Loader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.

Confidential

Business Analyst

Responsibilities:

• Administered execution of projects from initiating to closing.
• Prepared project proposals, project schedules, costing, UAT and pertinent documentations for the project such as Business Requirement Document and System's Functional and Technical specifications.
• Involved in gathering business requirements through interviews, observations, and interactions wif various teams.
• Led planning meetings and Joint - Application-Design (JAD) sessions wif stakeholders.
• Worked wif various stakeholders for detailed requirement elicitation.
• Analyzed and implemented corresponding Salesforce solution/application per business requirement.
• Implemented case management process and configured the Case and Solution object on the service cloud as per business need, capturing cases from website and emails.
• Created users, roles, public groups and implemented sharing rules to provide appropriate access to data.
• Used field level security to manage the visibility and accessibility of fields for various profiles.
• Developed workflow rules, tasks, emails and alerts to track Candidates and Accounts related activities.
• Created summary reports, matrix reports, and dashboards.
• Imported data from excel sheets to Leads, Accounts, Candidates, Recruiters, Contacts, and Projects using Import Wizard, and Data Loader.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Classes, controllers and visual force pages, acquired new licenses and assigned toll free numbers.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Documented Sales force fundamentals and reporting for easy understanding and navigation for business users
• Designed customizations and configurations of SFDC objects, page layouts, workflows, document templates, data fields, reports and dashboards according to the business need.
• Imported excel based customer information records in-to Accounts, Contacts and Cases using Data Loader and Import Wizard.

Confidential

Business Analyst

Responsibilities:

• Experience in daily customer service through telephone and email communication.
• Provided basic, premier, and administrative level support for users of the Salesforce application.
• Conducted administrative duties which include working wif C - level executives, system administrators, and end users to gather their business requirements tan developing customized solutions to meet their needs
• Interacted wif business operations, understand business model, involved in gathering requirements, communicated business process, translated needs into salesforce terms, developed data model, defined objects and relations.
• Performed complete analysis of existing systems in organization and corresponding business process for sales and marketing.
• Developed functional specifications document for Accounts and Opportunities module leading the business tracks.
• Defined Lead assignment rules based on Territory management rules.
• Responsible for product validations wif business for accounts and opportunities.
• Conducted several technical design solutions meetings to sense possible difficulties dat might arise for development team along wif architects.
• Configured standard salesforce objects and custom objects as per business needs implementing validation rules and formula fields.
• Gatheird requirements for all automation workflows as per business requirements and translated into salesforce business terms.
• Implemented approval process for deal registration process which involve several approvals from sales managers.
• Involved in requirements gathering for account assignment rules for account owner for various geographies and defined them using sharing rules.
• Involved in defining roles and profiles for internal users.
• Defined several workflows including creating tasks, email alerts, outbound messaging and field updates for accounts and opportunities module.
• Closely implemented the automated sales process wif developers and responsible for getting product approval from business owners.
• Developed, documented, and executed test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizations, and patches.

Confidential

CPQ Business Analyst

Responsibilities:

• Collaborated wif Business and IT teams to ensure the solution meets user requirements
• Worked wif Sales, Contract, Order Management and Finance teams to understand current and future systems and processes
• Worked very closely wif IT Architects to define and design systems Documented Quote to Cash process flows and system diagrams
• Managed user permissions, configure product and pricing rules, approvals, quoting templates, digital signatures, workflows, validation rules, changes to user interface
• Coordinated IT and UAT test scripting and testing
• Created and maintain set of operating instructions, system configuration and other documentation as needed
• Partnered wif Business teams and Process Experts to write requirements for Customer Success Platform
• Engaged wif System and Process experts to halp identify solutions to business pain points
• Engaged wif Change Mgmt team to plan for Change Management as needed for each initiative
• Drove systems - related project execution in direct partnership wif IT (system administrators and development scrum teams); measure and document business results achieved through solution implementation
• Lead UAT business planning, execution, and go live Partnered wif project stakeholders, IT, and System Administrator teams to prepare for Go-Live and post-go live support