SUMMARY

• Around 7 Plus years of professional experience as a Developer, wif nearly 4.5 years of experience on Sales force CRM platform as developer, administrator and Business Analyst.
• Proficiency in test - driven, agile scrum development
• Worked closely wif Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Able to provide the best solution as per requirements and user stories.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Extensive experience in data migration and integration using Data Loader
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management
• Extensive experience in analyzing business requirements, entity relationships and converting to Sales force custom objects, lookup relationships, junction objects, master-detail relationships
• Experience in Partner portal, Customer portals and Force.com Sites
• Experience in integrating Sales force wif ERP applications like SAP, Oracle CRM using Informatica-on-Demand.
• Experience in Production Support for troubleshooting the issues at the time of production.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in Sales force Integration wif in house legacy systems using Web services API like Rest, Bulk and Soap and third party tools like Boomi, Cast Iron.
• Hands on experience wif Apex Language, Apex Trigger, Apex Class, Apex Test, Methods, Apex Web Service.
• Experience in creating Visualforce Pages, Visual force Components & Controllers
• Configured and maintained user security permissions in compliance wif organizational needs
• Proficiency in Object Oriented Languages like C++, Java, .Net (C# & VB), and PHP
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
• Experience in databases such as SQL Server, Oracle, Sqlite and MySQL
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments

TECHNICAL SKILLS

Force.com: Visualforce Controllers, Apex Classes, Apex Triggers, Apps, Standard Objects, Custom Objects, Tabs, Detail Pages, Related Lists, Fields, Data Types, Data Validation, Picklists, Field Dependencies, Formula Fields, Page Layouts, Lookup Relationships, Master-Detail Relationships, Many-to-Many Relationships, Import Wizard, Permissions, Profiles, Field Level Security, Organization-Wide Defaults, Role Hierarchies, Sharing Rules, Manual Sharing, Record Types, Chatter, Feed tracking, Following Records, Workflows, Approvals, Reports, Dashboards, Report Types, Web Services, Sites

Database: SQL Server, Oracle, MySQL, Microsoft Access, SQLite.

Languages: C, C++, Java, Apex, C#-.Net

Operating Systems: Linux, Microsoft Windows 95-2000-XP-7, Android.

Salesforce Tools: Data Loader, Migration Tool, Force.com IDE, Apache ANT, Connect offline, Salesforce-to-Salesforce, Apex Explorer

Software: MS Word-Excel-Access-PowerPoint, Visual Studio, Acrobat Reader, Android SDK Emulator, Eclipse, Adobe Photoshop CS4-Flash ProfessionalCS5.5-Dreamweaver, Netbeans, SQLite Expert Personal 3.

Integration Tools: Apex Data Loader, Informatica On-Demand, Boomi, Cast Iron.

Web Development: HTML, HTML 5, DHTML, XML, PHP, CSS, JSP, AJAX, JavaScript, WSDL, SOAP.

PROFESSIONAL EXPERIENCE

Confidential, NY

Sales force Developer/Admin

Responsibilities:

• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, reports, and apex code) to meet business requirements.
• Handling the existing development of Salesforce and provide the support to the Marketing team.
• Working closely wif Agile-Scrum Methodology
• Customized Salesforce CRM using Apex Classes and Visual Force Page.
• Working on Salesforce CRM Marketingwhich allows the company to manage ROI for various campaigns.
• Creating automate flow for Web-to-lead forms automate lead flow and updated on Lead/Contacts.
• Working on Lead Management Process and Campaign assignment process.
• Developed Marketing application on Salesforce Platform leveraging both the declarative as well as programmatic features of the platform.
• Working on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Campaign Member, Opportunities, Dashboards and Reports.
• Working on third party integration to capture leads from world-wide through Web Forms (HTTPS).
• Worked on Marketo in detail to setup for users in such a way dat campaigns halp users to evaluate each marketing activity and email notification based on lead owner assignment.
• Designing and developed Visual Force pages for various needs.
• Installed and configured Marketo AppExchange App to automate & measure demand generation campaigns dat generate more high-quality Leads.
• Wrote Apex custom controller, triggers and test classes wif test code coverage of 85-100% using Force.com IDE.
• Assigning profiles and roles to users as per the organizational requirements.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Assisted in Production Support and halped in troubleshooting the problems faced by the clients like Workflows, Scheduling Processes, and Mappings, Creating and Scheduling Reports and Dashboard.
• After using sandbox for testing and configuration, assisted in migration to the full production.

Confidential, Pittsburg, PA

Salesforce Developer/Administrator

Responsibilities:

• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, reports, and apex code) to meet business requirements.
• Handling the existing development of Salesforce and provide the support to the sales team.
• Worked closely wif Agile-Scrum Methodology
• Customized Salesforce CRM using Apex Classes and Visual Force Page.
• Created automate flow for Web-to-lead forms automate lead flow and Product and Price books.
• Deployed web to lead and email to case on self-service portal and email to case as case creation channels.
• Created Task routing using Apex Controller in such a way dat ensure the sales team follows up on every Task wifin due hours.
• Involved in Integration of their legacy system wif Salesforce CRM package through web services based on the Soap API.
• Worked on two-way data integration between the SQL Server and Salesforce using .NET web Service.
• Developed Sales application on Salesforce Platform leveraging both the declarative as well as programmatic features of the platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Activities, Opportunities, Dashboards and Reports.
• Worked on Marketo in detail to setup for users in such a way dat campaigns halp users to evaluate each marketing activity.
• Designed and developed Visual Force pages for various needs.
• Installed and configured Marketo AppExchange App to automate & measure demand generation campaigns dat generate more high-quality Leads.
• Wrote Apex custom controller, triggers and test classes wif test code coverage of 90-100% using Force.com IDE.
• Assigned profiles and roles to users as per the organizational requirements.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Assisted in Production Support and halped in troubleshooting the problems faced by the clients like Workflows, Scheduling Processes, and Mappings, Creating and Scheduling Reports and Dashboard.
• After using sandbox for testing and configuration, assisted in migration to the full production.

Confidential, Concord, CA

Salesforce Developer/Administrator

Responsibilities:

• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, reports, and apex code) to meet business requirements.
• Worked on 4-6 weeks of Sprint module, worked closely wif Agile-Scrum Methodology
• Customized Salesforce CRM using Apex Classes and Visual Force Page.
• Worked on Salesforce CRM Marketingwhich allows the company to manage ROI for various campaigns.
• Create automate flow for Web-to-lead forms automate lead flow.
• Deployed web to lead and email to case on self-service portal and email to case as case creation channels.
• Create lead routing using workflow rules in such a way dat ensure the sales team follows up on every lead wifin 24 hours
• Worked on Cast Iron tool for data migration from the SQL Server to Salesforce.
• Worked on Cast Iron tool for two-way data integration from the SQL Server to Salesforce.
• Developed Salesforce applications leveraging both the declarative as well as programmatic features of the platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports.
• Worked in detail to setup for users in such a way dat campaigns halp users to evaluate each marketing activity.
• Designed and developed Visual Force pages for various needs.
• Worked on search layout and search setting for Natural search engine optimization to increases Web traffic
• Installed and configured Marketo AppExchange App to automate & measure demand generation campaigns dat generate more high-quality Leads.
• Created custom Management App for managing the resources, expenditure and time during project.
• Integrated Salesforce wif existing systems using Apex web services and outbound messaging.
• Wrote Apex custom controller, triggers and test classes wif test code coverage of 90-100% using Force.com IDE.
• Assigned profiles and roles to users as per the organizational requirements.
• Worked on Google Adwords wif Salesforce integration using IBM Cast Iron tool which allows the company to easily manage its 40-to-50 ads at any one time.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates.
• Implemented approval processes to ensure proper authorization.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Assisted in Production Support and halped in troubleshooting the problems faced by the clients like Workflows, Scheduling Processes, and Mappings, Creating and Scheduling Reports and Dashboard.
• After using sandbox for testing and configuration, assisted in migration to the full production.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed, and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Implemented Customer portal based on user stories and customized as per business requirements.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions.
• Worked on customizing CRM by using AppExchange’s app.
• Installed SalesView for sales intelligence
• Installed Conga Composer which generates custom quotes and service contracts.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Involved in integration of Google Apps to the Salesforce which halps employees to send messages to contacts inside Salesforce CRM.
• Worked on two-way data integration between the legacy system and Salesforce using .NET web Service.
• Implemented Customer Portalto provide an online support channel for the customers—allowing them to resolve their inquiries wifout contacting a customer service representative.
• Integrated Gmail to Salesforce to log emails in Salesforce from Gmail.
• Involved in data mapping and data Integration from Gmail to SalesForce.com.
• Written Test Plan and Test case of 85% Code Coverage.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Used force.com IDE for developing custom applications.
• Worked on MS Outlook Integration and synchronization to Salesforce.
• Migrated from sandbox to production using Force.com IDE

Confidential, Norwalk, CT

Salesforce Developer/Administrator

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Used Google AdWords to manage Google ads directly from Salesforce CRM.
• Created custom object Product Manager dat halps the company track products and storage use.
• Customized Marketo Marketing app in order to plan, create, execute, and evaluate marketing schedules.
• Performed data migration from Oracle using data loader.
• Performed Sales & Marketing processes optimization through implementation of custom Salesforce logic like custom fields, objects, validations, associations, workflows and approval processes.
• Implemented campaign processes, including lead routing, lead scoring, lead nurturing and lead fatigue.
• Configured and customized App-Exchange, marketing and automation apps like Marketo and Eloqua.
• Integration of their Baan ERP software wif Salesforce CRM package through web services based on the Rest API.
• Created various email templates for different processes.
• Created Visualforce pages for various functional needs such as service order scoring.
• Experience using Force.com IDE to create Apex custom controller, triggers.
• Created Test Methods wif 90-100% coverage.
• Created reports to depict metrics-based analysis of campaigns and pipeline conversion.
• Created visual workflows to assist in persona-based marketing, targeting and segmentation.
• Created dashboards and reports to measure program returns including campaign ROI, lead flow, conversion rates, cost/lead, sales funnel, etc.
• Implemented Chatter in Salesforce CRM.
• Solved the user’s problem at the time of Production for reports and dashboard to show dynamically on Visualforce page as a Production support engineer and tan move forward to deployment from sandbox to production.
• Played a key role in assisting wif user adoption and user training.

Confidential

Business Analyst

Responsibilities:

• Documented the functional requirements based upon analysis of the existing application, gathering input on context and validating findings as needed.
• Used flowcharts to document high-level business processes supported by the existing application.
• As a Part of Analysis, Compared the Data between Old and New Applications by running SQL Queries.
• Created Detailed Use cases, User Stories, Story boards, Customer Journeys, Test Cases including identified exceptions and alternate paths based upon analysis of the existing application.
• Conducted Joint Application Development (JAD) sessions wif IT groups.
• Identified the Key Changes, and participated in Stakeholder meetings to communicate TEMPeffectively wif them.
• Developed and Documented timelines for Project Delivery, and managed Project and offshore resources to successful completion.