SUMMARY

• Over 8+ years' experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
• Experience in implementing two full SDLC in Sales cloud and Service cloud.
• Hands on experience in Salesforce.com Integration, Developing and Deploying custom integration solutions.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, SOQL, SOSL.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks and actions.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in Data Migration using Import Wizard and other integration tools like InfoSphere, Apex Data Loader
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Hands on experienced in database development using PL/SQL in MySQL, SQL server 2005 and oracle.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML.
• Worked closely with Business Users to enabled business process using SFDC.
• Strong knowledge on Agile, water fall methodologies.
• Coordinated and transferred knowledge to the offshore team.
• Worked closely with testing and UAT team.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.
• Strong technical and analytical, verbal and written communication skills.
• Very efficient as both Team player and independent worker.

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls. Force.com tools Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector

OPERATING SYSTEMS: MS Windows, Linux

PROGRAMMING LANGUAGES: Java, Apex, C, C++, SQL

Web Technologies: JSP,VF pages

Database: Oracle, SQL,SOQL

Salesforce Tools: Change sets, Force.com Migration tool, Apex data loader, Force.com Ide, Workbench, Apex Explorer, Excel connecter

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Implemented batch classes to provide Data Migration without loss of data/ to avoid corruption of data.
• Worked on myWD cleanup project to identify the object, classes, VF Pages, VF components that needs to be deprecated
• Worked on flipping the licenses from customized Authenticated website to Overage high volume customer portal licenses
• Responsible for managing release documents and perform the deployment in FULLSB
• Data migration from a custom object (Partner and Partner Contact) to standard object (Account and Contact)
• Worked on related list data which are pointing to custom objects have been moved to standard objects
• Worked on identifying the duplicate records on Accounts and Partners, deleting records with no data in their respective related lists
• Resolved issues related to deployments- code coverage issues and writing test classes
• Responsible for code changes/reference change to capture the data into standard objects (Account and Contact) rather than custom objects (Partner and Partner Contact)
• Worked on GPORTAL/ myWD sites, making sure the functionality is working as expected and granting access to the users with new type of licenses
• Responsible for creating two profiles for the new type of license. Profile 1- GTech MyWD Portal and WDC MyWD Portal
• Worked on creating users, converting Leads, assigning profiles automatically based on the source
• Responsible for creating email templates, field updates, sharing rules, validation rules, permission sets, Field level security
• Worked on generating reports- Tabular format- matrix format, creating new report types, custom labels

Confidential, Tampa, FL

Salesforce Developer/admin

Responsibilities:

• Interacted with business users/analyst and prepared technical design documents based out of the requirements.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used Bit Bucket for code repository.
• Worked in converting existing Application to force.com applications and used the Debug Log and System Log Console to catch exceptions.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Performed UAT cleanup using some scripts and Data Loader.
• Integrated PokitDok with Salesforce instance through Data Power by making Asynchronous Calls using REST API.
• Worked with salesforce Process Builder and consolidated existing workflow rules with process builder.
• Used Apex Data Loader mapped data sources and loaded data into Call Center application.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Written several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Migrated code from Sandbox to QA and QA to Production using cascade tool.
• Used JIRA Agile for project management and bug tracking.

Confidential

Salesforce Developer

Responsibilities:

• Performing the roles of Salesforce.com Developer and Administrator in the organization.
• Requirement gathering from the Business users.
• Aligning the Costing model of IBM with Global foundries business solution.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Using Force.com toolkit including Apex Classes and Visualforce pages to develop custom business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. developed code-based changes only when point-and-click/formula configuration changes cannot achieve the business requirements
• Customizing the Apttus product configurator and quote application according to business needs.
• Generated the quotation word document from Salesforce.com and using the feature of Apttus CPQ product.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Worked on Data loader tools such as SFDC Dataloader, Apex Dataloader, Dataloader IO, Work bench.
• Extracted the salesforce CRM information into Java Based Applications using Force.com API/Java on Demand to provide integration to perform advanced reporting, analysis and for Quotation process.
• Experience in Sandbox while deploying code changes from Developer Environment to Test Environment.
• Integrate of Application with Salesforce.com with using SOAP & REST web services API.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Confidential, MA

Salesforce Developer/admin

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Confidential

Java Developer

Responsibilities:

• Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity & Sequence and Class Diagrams.
• Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages with Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.