SUMMARY:

• A Qualified IT Professional around 7 years of experience in ServiceNow Developer.
• Excellent expertise in developing and maintaining Service catalog items.
• Demonstrated project management skills and experience working directly with customers and clients.
• Worked in configuring ServiceNow on Windows/UNIX platform with back end as Oracle 10g Database.
• Experience in SaaS software configuration and development using Web Services and Simple Object Access Protocol, XML/RPC, and AJAX
• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for Business workflows, ticketing or other ITSM requirements.
• A ServiceNow Technology Analyst with experience on implementing end - to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.
• Well experience in software analysis, design, development of web centric, object-oriented enterprise applications using Java/J2EE technologies.
• Good Knowledge in scripting using Glide Script, Java Script, AJAX.
• Integration of ServiceNow with LDAP, Single Sign On.
• Knowledge in integration ServiceNow with third-party tools using SOAP, REST.
• Extensive knowledge in database transactions management for database related changes by integrating JDBC, Hibernate with spring.
• Service Now Discovery configuration to populate CMDB.
• Mid Server Process Configuration for Windows & Linux, Workflows, Configuration Management Database (CMDB)
• Good Knowledge of CMDB and IT Asset Management Services (ITAM).
• Extensive experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.
• Experience in Installation and Configuration of different modules of ServiceNow.
• Have the hands-on experience on Configuration management database (CMDB) and asset management

SKILLS:

Back End

C++

Coding

Content Management

HTML

JavaScript

Object-Oriented

Python

Scripting

Structured Software

Software Development

Subversion

SVN

XML

XSL

AJAX

CSS

DHTML

Dreamweaver

SAAS

Tomcat

Web Services

Weblogic

Eclipse

EJB

J2EE

Java

Hibernate

JMS

JNDI

Jquery

JSP

JSTL

Servlet

Servlets

Struts, database

JDBC, MS SQL Server

Microsoft SQL Server

SQL Server

MySQL

ODBC

Oracle

Oracle 10g

SQL, Stored Procedures

HTTP

SOAP,, Life Cycle, Software Development Life Cycle

Rational, SDLC, UML, USE Case

User Interface, UI, ANT, Change Management, Configuration Management,ClearCase, Clearquest, ITIL, Management Console, scm, Software Configuration, CVS

PMI, SCRUM, Version Control, VSS, networking, Service Level Agreements, SAML, Single Sign on, SSO, Single Sign-on, Splunk, LDAP,REST, Apache,Linux, Shell Scripting, unix, Content Management System

EXPERIENCE:

Confidential

ServiceNow Developer

Responsibilities:

• Involved in the Complete Software development life cycle (SDLC) to develop the application.
• Used Agile Methodology and SCRUM Process.
• Worked with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
• Uses JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions
• Worked on LDAP integrations.
• Very good understanding of integration with these varieties of protocols: SOAP, JDBC, and ODBC
• Provided analytical and technical expertise for ServiceNow configurations
• Provided day - to-day administration of the ServiceNow instance
• Sets up Service Level Agreements (SLAs) and monitored SLA workflows, created and tracked Service Catalog requests, and items with variables
• Handled incident troubleshooting and resolution for ServiceNow related issues
• Implemented various script includes, and used them in client scripts
• Service Catalog and Request CMS Workflow Design and Configuration
• Created Buttons and context menus both on form and lists using UI actions
• Used import set tables to import CI's for the implementation of the data. Also worked on Asset Management and loaded the data into it
• Configured Knowledge management application and developed the workflow to publish the knowledge articles with proper approvals.
• Involved in customization of forms for various ServiceNow applications
• Moved the customizations between various ServiceNow instances using Update Sets
• Created Order Guides for New Employee On boarding.
• Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements

Environment: ServiceNow, JavaScript, HTML, Web services, SOAP, SQL, SAML 1.1, XML, IFrames, AJAX, Shell scripting, Log4j, Integrations, e-Directory, Cloud services, ITIL, SCRUM.

Confidential

ServiceNow Developer

Responsibilities:

• New fields were added to support the client requirement along with the set of business and client rules, UI customizations, to fulfill client requirement.
• Involved in reviewing the requirements and designing of the workflows in ServiceNow
• Build reports, gauges and home pages.
• Create and use update sets to move customizations between systems
• Customized UI Appearance for Problem and Change Management Application, which is simple, intuitive and easy to use.
• Involved in creating and migration of update sets between different ServiceNow Instances
• Created both inbound Scripted Web services and inbound Email Actions to incidents from Emails.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Experience installing, configuration and administration of CMDB
• Exporting and Importing tables, import sets, workflows, update sets data from one instance to the other.
• Implementing the service requests and data changes.
• Create ServiceNow reports and dashboards.
• Work directly with end users to resolve support issues within ServiceNow
• Create, monitor, modify, and publish Service catalog workflows with approvals and maintain Single Sign - On Integration.
• Developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts.
• Involving in the version upgrades, testing and bug fixes.
• Involving in the process improvement of the tool and feasibility checks of the application changes.

Environment: JavaScript, Java, Html, CSS, Glide Script, ServiceNow, SOAP, REST, CMDB, SSO, Discovery

Confidential

ServiceNow Admin

Responsibilities:

• Design, configure and Implement ServiceNow components to meet specific business needs to support ITIL and business processes that are simple, intuitive and easy to use, allowing customers to extend and customize.
• Communicating with end users, identifying their difficulties and changing the applications as per their requirements
• Created various ServiceNow applications, modules and tables as per the requirements.
• Experience in using the Agile/Scrum methodology.
• Created functional and technical specifications documents for various ServiceNow modules.
• Designed Web pages using HTML/CSS, JavaScript and jQuery.
• Developed solutions using JavaScript, Web services, SOAP and other web technologies to integrate ServiceNow with internal/external systems and tools.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers
• Worked on creating the UI pages to use them in catalog items using the UI Scripts
• Created reports, workflows, data imports for Incident, Problem, Service Request, PPM and Change ServiceNow modules.
• Experience working with relational databases like MySQL.
• Worked on CMDB and worked on DISCOVERY and set up mid servers and check for the connectivity.
• Developed preparation of systems, test criteria and control for upgrades, error correction and new functionalities.
• Used system logs to view information about system activity (i.e. Workflow, Configuration, Transaction, Email, Events and System and Upgrade logs).
• Meet with application systems owners for new Release Management engagements and communicate with application teams to provide a complete service throughout the controlled release environments of Dev, QA and Production.
• Support the roll out of all process initiatives from the customer for Release Management functions.

Environment: ServiceNow, Asset Management, Incident Management, ITIL, HTML5, JavaScript, Jelly Script, Web Services, HTML, CSS, CMDB, MySQL

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC) of the application.
• Involved in periodical review of the tasks of all the modules inside GIS.
• Configured Hibernate, mapping and creation of mapping using RAD.
• Built SOAP Web services and developed Action classes, Action Forms and Struts Configuration file to handle required UI actions, JSPs for Views
• Implemented server - side tasks using Servlets and XML.
• Design and coding common utilities to be used in the application like an excel import utility.
• Created and deployed web pages using HTML, JSP, JavaScript and CSS.
• Involved in the configuration management using CVS.
• Used JUnit for Unit Testing and Clover for code coverage.
• Designed Use case diagrams, Class diagrams and Sequence diagrams using UML.
• Integrated Single Sign On for Online Claims application by dynamically generating payload based on the user credentials when they click on a click which directs to the Online Claims application.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Used HTTP headers to get client information. Resolved many Http protocol related issues.
• Used Struts Validation to validate various form entities.
• Developed user interface using JSP, JSTL and Struts Tag Libraries to simplify the complexities of the application.

Environment: JDK1.2, JavaScript, CSS, HTML, DHTML, CVS, XML, Struts, JSP, Servlet, JNDI, J2EE, Oracle.