SUMMARY

• Over 7 Years of IT experience with around 5 years of experience in the Salesforce.com CRM platform as Developer/Administrator and 2 years of experience as a Java Developer.
• Experienced in working with clients to map out their existing business processes to SFDC and providing system - based solutions that increase efficiency and reduce operating costs.
• Experienced in all phases of Software Development Life Cycle (SDLC), Quality management systems and Project life cycle processes.
• Experience in developing Salesforce CRM App Exchange applications.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Experience in setting up Salesforce Communities for building deeper Customer Relationships with direct customer interaction. Enabling Customers to give feedback and share their enthusiasm for brand and product for advance enhancements.
• Expertise in configuring and administrating Salesforce CRM environment.
• Proficient in creating Triggers and APEX Classes, Controller classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application to access data from different users.
• Extensive experience in development of Salesforce.com applications, designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture and SOA based EAI standards order to provide guidance and direction to the customer.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Expert on SFDC Opportunity Management Module Functionality.
• Hands on experience to manage multiple projects and iterations within the CRM application.
• Experience working with Salesforce.com Sandbox and Production environments.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Hands on experience in using Data loader for data management in force.com platform and good knowledge in Informatics.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing business logic in Apex Programming Language, Target App exchange product and Salesforce mobile experience.
• Expertise in maintaining the functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Experience in working with SOQL, SOSL, Visual force, Apex, CSS, Force.com Web Services, SOA & Metadata API.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and testing stages and reviewing the application.
• Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools, leading data-modeling and process-mapping initiatives and designing/re-engineering processes, workflows and technology solutions.
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

TECHNICAL SKILLS

Platform: Apex Language, Apex Classes, Apex Triggers, Apex Web Services, Visual Force Pages, S-Controls, SOQL, SOSL, AJAX, Workflow & Approvals, Dashboards, Data Loader, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in.

Salesforce.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector.

Database: Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003

Web Services: SOAP, WSDL, XML

Web Technologies: HTML, DHTML, HTML-5, CSS, JavaScript

Languages: Apex, Java, J2EE, C, SOQL, SOSL

SDLC Methodologies: Waterfall, Iterative, Agile Scrum

Data Warehouse Tools: SSIS, SSRS, SSMS, Business Intelligence Development Studio, DTS, Enterprise Manager, SQL Profiler.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, Force.com Migration Tool.

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

Salesforce Developer

Responsibilities:

• Involved in design, implementation and requirements gathering with clients for the new enhancements and release, analyzing new things and building class flow diagrams and poc's.
• Involved in implementing the data model with Business Analyst and development team to structure the business process entity.
• Created High Level Design implementing Class Diagrams and Sequence Diagrams using Visual Paradigm tool and generated UCR diagrams.
• Developed mock up UI's using HTML, Jscript, Jquery and Boot Strap based on the poc's and requirements from Client, which is used as source for the development team to write just back end coding which eased and reduced the Development time.
• Participated in the bug review meetings with testing team and, updated requirements document as per business user feedback and change in functionality of the application.
• Managing the offshore implementation team effectively to deliver the outcome to the client on time by not compromising with the quality.
• Effective using of Git-Stash for version controlling and JIRA Board for issue tracking.
• Created Consumer and Partner portals using communities and configuring it for enhanced business perspectives and worked with trigger and Trigger handler frameworks.
• Hands on experience in building package XML and build XML files for deployment into various sand box environments SIT, PQT, UAT and production using ANT Deployment Tool.
• Experienced in integration of Salesforce.com with our Internal applications DSS and people soft by using Web Services API, Metadata API, and SOAP.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Components, Visual Force Pages, and Apex controllers.
• Preparing ICD, which contains end point URL, WSDL, request parameters and response parameters for external systems to integrate their application with SFDC.
• Integration With a 3rd party application strike iron for address verification and from Salesforce to DSS and other Internal system installation portal, for outbound calls using REST API. Writing Apex classes and using Rest API Services to make Inbound and Outbound calls.

Environment: Flow diagrams and Poc’s, Data model, class diagrams and sequence diagrams, visual Paradigm and UCR diagrams, HTML, Jscript, Jquery, Bootstrap, Git-stash and JIRA board, Trigger handler frameworks, ANT deployment tool, API, Metadata API, SOAP, WSDL, REST API, Custom objects, TriggersWorkflows/workflow rules, approvals, S-Controls, Visual Force Components, Visual Force Pages, and Apex controllers.

Confidential - Deerfield, IL

Salesforce Developer /Administrator

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the licensing project.
• Maintained user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups and list view rights.
• Developed Custom VF pages and Apex classes and have also written various visual force email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Worked with Business Analysts of LeaseTeam in solving various cases related to configuration issues, API Endpoint issues and user login issues.
• Provided help with testing, documenting and developing training materials and also assisted users with Reporting needs. Experienced in writing the scripts for automation, implemented "QA Scribe” for automation.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Managed Operational requests and trouble shoot issues, working with diverse groups.
• Responsible for setting up Rally integration with Salesforce.
• Setting up Salesforce communities for building deeper student relationships with professors by interacting directly.
• Experienced in working with portal development and developing custom applications.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Data Loader, QA Scribe, HTML, Java Script, CSS, Boot Strap, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, RestAPI. Salesforce Communities, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security ControlsApex language, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in.

Confidential - Bloomington, IL.

Salesforce Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and working with stakeholders and project teams to prioritize collected requirements.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary.
• Implementation support services at various SDLC stages like custom development and production support.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Worked with dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Visualforce pages as per the client requirements and customizing Partner portal using various components.
• Customized the standard objects as per the business requirements by using Visualforce components.
• Deploying applications from Sandbox to Production using Change Sets.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Integrated the existing SAP system with force.com platform using Cast Iron.
• Implemented platform security based on the Organization security, Session security and Network-based security (using IP address).
• Created various Analytical snapshots to schedule various report generations.
• Created Dashboards using customized Dashboard components.
• Participated in JAD sessions involving business users and sponsor groups to analyze and understand the business requirements.
• Created many Approval Process needed in the different stages of the application.
• Developed many report types and created various reports (summary reports) using the report builder according to the need of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential - Sandiego, CA

Salesforce Admin/Developer

Responsibilities:

• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on enhancements to SFDC application required by business users from time to time.
• Worked on Salesforce implementations from inception to delivery.
• Hands on experience on Roles, Profiles and Security and sharing settings.
• Developed and tested SFA based application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Actively participated in the design and development of custom Visualforce search pages on Accounts & Opportunities and the Visualforce Controllers.
• Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce, Force.com and Web Services.
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.

Environment: Saleforce.com, Force.com Explorer, Apex Triggers, Visualforce Pages & Apex ControllersSalesforce.com Data Loader, Siebel, Eclipse IDE, Custom Objects, Custom Tabs.

Confidential - Sanjose, CA.

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Deployment Plans for each release and Sandbox refreshing.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning profiles to the users.
• Involved in setting up the role Hierarchy and assigning the users as per the role.
• Created different profiles and setup the permissions based on the roles in the organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Involved in the Web Services Integration to connect with the different Applications
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers)Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Developed a web application using JSP, Servlets and JavaBeans.
• Wrote unit tests for Business logic layer and data access layer using JUnit.
• Learned and implemented different design patters like Singletons, Factory method, Builder etc.
• Participated heavily and later maintained the documentation for projects.
• Developed content management systems for multiple clients using J2EE.
• Used EJBs in the application and developed Session beans to house business logic.
• Developed views for JSP pages using jQuery and AJAX.
• Worked extensively on creating rich front-end web interface using HTML/CSS, JSTL, JavaScript, jQuery.
• Used JDBC for communicating with database.
• Used SQL Server as the database for the application.
• Generated PDF reports using XSL-FO.
• Implemented XSLT transformations for converting XML to HTML.

Environment: Windows, Linux, Java, JSP, Servlets, EJB, JUnit, JDBC, HTML, CSS, JavaScript and jQuery.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML.
• Involved in the design and development phases of Software Development Life Cycle (SDLC).
• Developed user interfaces using JSP, JSP Tag libraries and Java Script to simplify the complexities of the application.
• Involved in the development of client side validation framework using JQuery and JavaScript.
• Used Java/J2EE Design patterns like MVC, Factory Method, Singleton, and Data Transfer Object (DTO) Service Locator
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Used JavaScript for client side validation and developed Cascading style sheets.
• Used ANT scripts to build the application and deployed on Web Sphere Application Server.
• Developed test cases on JUnit.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application.

Environment: Java, J2EE, JSP, Servlets, Struts, Java Beans, JavaScript, Oracle 8i, HTML, Tomcat, XML.