SUMMARY

• Successful at managing multiple, concurrent projects in a fast - paced environment
• Demonstrated ability to lead and develop others and promote a team environment
• 19+ years of experience in all aspects of corporate learning and development
• Strong interpersonal and problem solving skills

TECHNICAL SKILLS

• Microsoft Office
• Adobe Dreamweaver
• Articulate Storyline
• Metrics that Matter
• Adobe Fireworks
• Adobe Photoshop
• Captivate
• SumTotal LMS
• Microsoft SharePoint
• WebEx
• Microsoft Lync

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

Senior Learning & Development Specialist

Responsibilities:

• Advised subject matter experts (SMEs) and stakeholders in the Upstream and across the corporation on learning, organizational development, and change projects - assessed business / performance needs and organizational readiness, recommended strategies, facilitated workshops, and provided guidance throughout projects
• Applied industry standard instructional design, change management, and performance improvement frameworks to determine strategies and identify solutions
• Planned, budgeted, and managed projects and screened and selected vendors
• Interviewed SMEs and conducted task analyses and other research to develop objectives, assessments, and content
• Designed interactive e-learning, instructor led training, and performance support solutions on various topics
• Created and facilitated training for SMEs and course coordinators on instructional systems design (ISD), cognitive learning theory, and training development and delivery best practices
• Set standards and best practices for instructional design, e-learning, and various learning governance activities
• Drove assessment strategy and served as primary administrator of the Metrics that Matter (MTM) system
• Measured program effectiveness, analyzed evaluation data, and audited classes to provide feedback
• Led our electronic publishing program and supervised our publishers
• Administered our SharePoint site and managed groups, user permissions, site layout, and content as per company information protection and retention guidelines
• Administered the delivery and maintenance of e-learning solutions in our Learning Management System (LMS)
• Participated in various special projects to research, design, and implement strategic training initiatives, which included a training department rebrand, a new learning management system, technology uptake through training, simulations and gaming for learning, an online metrics/assessment system, and a paperless classroom effort

Confidential - Houston, TX

Instructional Designer

Responsibilities:

• Designed and storyboarded interactive e-learning courses on technical, process, and policy subjects
• Collaborated with SMEs and performed task analyses and research to develop objectives, assessments, and content
• Mocked-up learning interactions and animations and worked with programmers through the development process
• Developed e-learning standards that ensured consistent, effective training and streamlined instructional design

Confidential

Instructional Designer

Responsibilities:

• Wrote portions of a commercial real estate due diligence and underwriting education manual for new employees
• Created an industry specific glossary, edited and formatted documents, and developed learning objectives

Confidential

Training Lead/Analyst

Responsibilities:

• Had responsibility for training, user documentation, and user acceptance testing (UAT) related to HP’s custom web-development tools, analytics applications, HP.com standards, and selected business to business (B2B) applications
• Successfully managed training projects for large scale releases with audiences of nearly 1000 participants
• Planned deliverables and project milestones within the scope of HP’s software development lifecycle
• Prepared training plans, budgets, and evaluation methods
• Introduced management of change (MOC) principles to team, and applied an MOC approach to applicable projects
• Worked with and explored applications, analyzed business processes, requirements, and use cases, and interviewed users, subject matter experts, and developers to create relevant user materials and test scripts
• Maintained intranet and SharePoint sites with training and performance support materials, training schedules, and online registration and feedback forms
• Mentored training consultants working on the projects for which I was the lead
• Created and maintained standards and templates, and conducted a trainer’s best practices workshop for the team
• Gathered and analyzed metrics to measure effectiveness and adapt to the needs of our customers
• Coordinated instructor-led training sessions, and delivered virtual training using Web conferencing tools
• Developed and storyboarded web-based training courses and Flash based demos for online self-paced learning
• Edited and formatted live training session recordings for delivery as self-paced training over the Web
• Evaluated e-learning tools and methods, and continually sought and implemented rapid, inexpensive solutions
• Temporarily filled Marketing Communications Manager role and created communications plans, budgets, and internal and external communications materials including e-newsletters, awareness presentations, and press releases

Confidential - Houston, TX

Curriculum Team Lead

Responsibilities:

• Supervised a team of Instructional Designers developing end-user training for a suite of Web-based applications
• Prioritized the team’s tasks, created work plans, and coordinated the successful production of 25 courses
• Coached and mentored the team, provided on-going feedback, and wrote performance evaluations
• Analyzed current and new business processes to create an impact assessment, wrote job role descriptions, and worked closely with the Communications Lead to design an overall change management plan
• Developed a curriculum plan, standards and templates for the project including Web-based training standards
• Interviewed experts (SMEs), and worked with applications to write course materials and edit the team's work
• Assisted with the implementation of the Docent learning management system

Confidential - Houston, TX

Business Analyst / Senior Technical Specifications Writer

Responsibilities:

• Met with subject matter experts to determine functional requirements for new applications and upgrades
• Applied Web usability best practices to design the user interface for a suite of new Web-based programs
• Authored technical specifications documents for new and existing Windows and Web-based applications
• Worked closely with developers to clarify expectations, approve design changes, and update documentation
• Wrote end-user manuals and online Help, and created graphics for the applications and documentation
• Tested and reviewed programs to ensure developers adhered to the specifications
• Developed documentation standards for the technical writing team

Confidential - Houston, TX

Training Program Manager

Responsibilities:

• Managed training programs and projects related to portable and hand-held PC products for all Confidential North America service audiences including five call centers and thousands of field engineers and service partners
• Planned classroom (ILT) and Web-based training (WBT) roll-outs, and successfully completed new product training projects in an accelerated time frame
• Assessed learning needs and business readiness to plan projects and forecast training and certification needs
• Led a group of technical instructors and guided instructional designers in creating timely and appropriate lecture / lab and Web-based training
• Participated in a company-wide task team to create e-learning standards for Confidential
• Facilitated lecture / lab training courses for internal and external audiences as needed